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OEM Software Microsoft Office Pro 2003 Failing Latest OGA Check After Several Years of Passing OGA RRS feed

  • Question

  • Refer Microsoft Incident: SRX1095006664
    Saturday, April 4, 2009 1:19 AM

Answers

All replies

  • Hey RKelly,


    First we need you to run the MGA Diagnostic Tool and provide us with the actual results back in this thread. This will allow us to analyze exactly what you experiencing so we may provide you with a resolution. Please located the announcement @ the top of the forum Please Run The Microsoft Diagnostic Tool First".  You will find detailed steps for running the MGA Diagnostic Tool and pasting the results back in the thread. 


    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Saturday, April 4, 2009 1:28 AM
  • Hello Stephen

    Is that http://go.microsoft.com/fwlink/?linkid=52012 ?

    I have looked for "...located the announcement @ the top of the forum Please Run The Microsoft Diagnostic Tool First", but I'm unable to find it, sorry.

    P.S. Have you read my Microsoft Incident: SRX1095006664?

    Ross

    Saturday, April 4, 2009 1:52 AM
  • RKelly,

    The announcement is below :-).


    Thank you,

    Stephen


    Valued Customers,

     We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Saturday, April 4, 2009 1:57 AM
  • Hello Stephen

    Results from running diag tool (I strongly suggest you read my Microsoft Incident: SRX1095006664):

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-HX3XG-RQ7QV-8PMVD
    Windows Product Key Hash: jrIELUUJM27PZqPZAkwygQ4USYY=
    Windows Product ID: 55274-OEM-2246464-78045
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {2C44494D-47D1-4915-ABDF-58D3DBAC6A95}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 108
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2C44494D-47D1-4915-ABDF-58D3DBAC6A95}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8PMVD</PKey><PID>55274-OEM-2246464-78045</PID><PIDType>3</PIDType><SID>S-1-5-21-1202660629-1177238915-839522115</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DP965LT_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>MQ96510J.86A.1676.2007.0413.0149</Version><SMBIOSVersion major="2" minor="4"/><Date>20070413000000.000000+000</Date></BIOS><HWID>DA8B3E970184807A</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>7F39C3E059A8500</Val><Hash>GVF/qNsKtW+tAAVW+CgMhzr3tkQ=</Hash><Pid>73931-640-2103134-57986</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="108"/><App Id="16" Version="11" Result="108"/><App Id="18" Version="11" Result="108"/><App Id="19" Version="11" Result="108"/><App Id="1A" Version="11" Result="108"/><App Id="1B" Version="11" Result="108"/><App Id="44" Version="11" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

     

    Saturday, April 4, 2009 2:22 AM
  • From your MGA report:

    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK

    What this means is you have a volume license copy of Microsoft Office Professional Edition 2003 installed whose product key was reported lost, stolen, or misused.  You'll need to remove this non-genuine copy of Microsoft Office and install a genuine edition of Microsoft Office.

    How to buy genuine Microsoft Office software:
    http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

    Carey Frisch
    Saturday, April 4, 2009 3:22 PM
  • Your records are wrong for the two COA/Keys I have are from new as OEM Software Microsoft Office Pro 2003 (refer attachments in Microsoft Incident: SRX1095006664), both validated as such years ago and now after passing years of OGA as genuine until the latest check you are saying it's due to been lost, stolen or misued; only I have access to the above two COA.

    Also, your records are saying the keys in concern are for Windows XP Home Edition; again how much proof do you need that MS records are wrong...


    Extract from Microsoft Incident: SRX1095006664:

    "...after reviewing the whole case log, I realize that *****-*****-*****-M88YV-FJKDJ is a genuine product key for Windows XP Home Edition and *****-*****-*****-TPB2T-6FWQJ is an invalid product key also for Windows XP Home Edition. I have double checked the keys on our side with the same result. However, after checking the screenshot you provided, I find the key *****-*****-*****-TPB2T-6FWQJ is for Office Professional 2003..."

    Sunday, April 5, 2009 4:04 AM
  • Sunday, April 5, 2009 12:12 PM
  • What has this got to do with this subject?
    Sunday, April 5, 2009 12:38 PM
  • What is the subject?  Your copy of Microsoft Office 2003 is counterfeit.  It is not an OEM version.  It is a Volume License copy that someone sold to you and apparently misrepresented it as an OEM copy.  It definitely is not an OEM license for Microsoft Office 2003 and it defintely is not genuine.

    Please see:

    What is the genuine Office offer?
    http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EONAC


    Carey Frisch

    Sunday, April 5, 2009 12:57 PM
  • MS records show the keys are for Windows XP Home Edition rather than MS Office Pro 2003.  Then please explain why has the keys passed OGA for over 3 years as MS Office Pro 2003 until now?
    Sunday, April 5, 2009 1:59 PM
  • Apparently, the product key for your counterfeit copy of Microsoft Office 2003 was recently dicovered to be stolen.
    Carey Frisch
    Sunday, April 5, 2009 2:04 PM
  • Hello Carey,

    You are the first person from MS since raising this issue back on 27 Feb 09, to give me a direct answer, thank you.

    I'll approach MS on their Microsoft genuine Office offer.

    P.S. I'm very angry that I have counterfeit software.  Also, this site was very helpful:
    http://www.microsoft.com/resources/howtotell/counterfeit/gallery/default.aspx

    Regards
    Ross
    Sunday, April 5, 2009 2:35 PM