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Where is restore? RRS feed

  • Question

  •  

    In the main onecare window where is the backup and restore section?

     

     

    I feel really dumb.  But have gone thru the faq's, forum, web help etc. 
    I am working in Vista.  LiveOneCare.  My laptop is hub.  Backups are on a Western Digital network drive.

    Only two pc's. 
    Live onecare main screen shows backup and restore under each computer.

    Not clickable links.

    When I open the change settings menu there is only a tab for backup.  No reference or link to repair.

     

    All I want to do is find an old copy of a file backed up from one of the PC's and restore it to desktop?

    After two hours.  Well.  Any help appreciated.

     

    Bob P

    Saturday, November 22, 2008 3:22 AM

Answers

  • Open OneCare and don't click on the OneCare Circle link from the left of the main screen. Click on your PC name to display the details for your PC.

    In the Backup and Restore section, at the bottom right you will see "Restore Files"

     

      Restore files from a backup

       

      If your computer goes through a hardware failure or if some of your files are deleted from your computer and you've backed up your files, you can restore the files to your computer from a previous backup. If you're using a hub PC, you can restore backup files from any computer in your OneCare circle. You can choose which files to restore and which backup to restore the files from.

      To restore all files from a backup:

    1. Open Windows Live OneCare.
    2. In the main OneCare window, in the Backup and Restore area, click Restore files.
    3. Click Restore files from a local backup.
    4. Click Express Restore.
    5. Click Restore files.
    6. Click Finish.

      To select specific files to restore or to select a specific backup to restore from:

    7. Open OneCare.
    8. In the main OneCare window, in the Backup and Restore area, click Restore files.
    9. Click Restore files from a local backup.
    10. Click Custom Restore.
    11. To restore files from the most recent backup of your computer, click Restore files from the current backup on this computer.

      –or–

      Restore files that were backed up from another computer.

       

        1. Click Restore files from backup of another machine.
        2. Click the backup that you want to restore files from.

      –or–

      Restore files from an earlier backup.

       

        1. Click Restore files from an earlier backup or a backup from another computer.
        2. Click the location of the backup device, and then click Next.
        3. Click the backup that you want to restore files from.
    12. To restore all files that are no longer on your computer, click Restore all missing files.

      –or–

      Restore specific types of files.

       

        1. Click Restore files by file type.
        2. Next to the types of files that you want to restore, select the check boxes, and then click Next.
        3. Next to the files that you want to restore, select the check boxes, and then click Next.
        4. Decide whether you want to restore files that have the same name as files that are already stored on your computer, click the appropriate option, and then click Next.

      –or–

      Select the files that you want to restore.

       

        1. Click Search for files to restore.
        2. In the search box, type all or part of the name of the file that you want to restore, and then click Next.
        3. Next to the files that you want to restore, select the check boxes, and then click Next.
        4. Decide whether you want to restore files that have the same name as files that are already stored on your computer, click the appropriate option, and then click Next.
    13. Click Restore files.
    14. Click Finish.

      Note

      If OneCare detects that there are no appropriate files to restore, you won't receive the Restore files option.

    -steve

     

    Saturday, November 22, 2008 3:34 AM
    Moderator

All replies

  • Open OneCare and don't click on the OneCare Circle link from the left of the main screen. Click on your PC name to display the details for your PC.

    In the Backup and Restore section, at the bottom right you will see "Restore Files"

     

      Restore files from a backup

       

      If your computer goes through a hardware failure or if some of your files are deleted from your computer and you've backed up your files, you can restore the files to your computer from a previous backup. If you're using a hub PC, you can restore backup files from any computer in your OneCare circle. You can choose which files to restore and which backup to restore the files from.

      To restore all files from a backup:

    1. Open Windows Live OneCare.
    2. In the main OneCare window, in the Backup and Restore area, click Restore files.
    3. Click Restore files from a local backup.
    4. Click Express Restore.
    5. Click Restore files.
    6. Click Finish.

      To select specific files to restore or to select a specific backup to restore from:

    7. Open OneCare.
    8. In the main OneCare window, in the Backup and Restore area, click Restore files.
    9. Click Restore files from a local backup.
    10. Click Custom Restore.
    11. To restore files from the most recent backup of your computer, click Restore files from the current backup on this computer.

      –or–

      Restore files that were backed up from another computer.

       

        1. Click Restore files from backup of another machine.
        2. Click the backup that you want to restore files from.

      –or–

      Restore files from an earlier backup.

       

        1. Click Restore files from an earlier backup or a backup from another computer.
        2. Click the location of the backup device, and then click Next.
        3. Click the backup that you want to restore files from.
    12. To restore all files that are no longer on your computer, click Restore all missing files.

      –or–

      Restore specific types of files.

       

        1. Click Restore files by file type.
        2. Next to the types of files that you want to restore, select the check boxes, and then click Next.
        3. Next to the files that you want to restore, select the check boxes, and then click Next.
        4. Decide whether you want to restore files that have the same name as files that are already stored on your computer, click the appropriate option, and then click Next.

      –or–

      Select the files that you want to restore.

       

        1. Click Search for files to restore.
        2. In the search box, type all or part of the name of the file that you want to restore, and then click Next.
        3. Next to the files that you want to restore, select the check boxes, and then click Next.
        4. Decide whether you want to restore files that have the same name as files that are already stored on your computer, click the appropriate option, and then click Next.
    13. Click Restore files.
    14. Click Finish.

      Note

      If OneCare detects that there are no appropriate files to restore, you won't receive the Restore files option.

    -steve

     

    Saturday, November 22, 2008 3:34 AM
    Moderator
  • Well-

    Thank you.  But I wish I could post a screen shot.

    But my screen shows:
    Your Onecare circle:  actions to take

    ....

    backup and Restore:  Last backup 11/17/2008

     

    Nothing clickable and no option to restore.

    Am I missing something or is my Windows Live Onecare screen not up to date?

    Saturday, November 22, 2008 4:03 AM
  • Went to other machine and found restore option no problem.

    Appears my Onecare on this machine is broken/corrupt.

     

    I'm beginning to wonder what it is doing if it can't take care of itself?

    Saturday, November 22, 2008 11:32 PM
  • Deleted Onecare.  Cleaned.  ReInstalled.

     

    Now my PC is shown twice.   Still no restore option.  Think I lost all info and backups will now have to start from zero.

     

    Quite a mess.   Any help available from Onecare to get the install right?  Have been using this software from beginning.  Only problem is slow support when you need it most.

     

    Thanks for any advice.

     

    Bob P

    Monday, November 24, 2008 12:52 PM
  • Hi, BobP. Sorry to leave you hanging. I tend not to check the forum over the weekend.

    To remove the second entry for your PC in your OneCare Circle, simply go to Your OneCare Circle and check the details for both entries. The one that reports the last contact being recent is your reinstall. The other one can be deleted via the "remove this PC" from that page,

    Yes, when you reinstall OneCare, you are starting over with backups and other settings. You should still have a restore option available, though, and that would let you select to restore from another PCs backup. Any backup made from this PC would still be considered to be from another PC after the reinstall.

    At this point, I recommend that you contact support as you've been poking at this for quite some time now and I don't understand why the Restore Files option is not appearing.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, November 24, 2008 4:38 PM
    Moderator
  • Will do.  Thank You Steve!

    Monday, November 24, 2008 6:16 PM