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My software has passed multiple validations without issue and then out of now where I starting getting messaged and the validation tools says it is Genuine RRS feed

  • Question

  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-93TGC-KWWFC-6Q6V8
    Windows Product Key Hash: NzSwwNxiFh76ay9RZu92o2wwaSA=
    Windows Product ID: 55274-640-0586637-23462
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {7AA1E6A5-6787-45B4-B708-A30D48A7CA63}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7AA1E6A5-6787-45B4-B708-A30D48A7CA63}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6Q6V8</PKey><PID>55274-640-0586637-23462</PID><PIDType>1</PIDType><SID>S-1-5-21-484763869-2025429265-682003330</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 3000               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20060105000000.000000+000</Date></BIOS><HWID>053E3FE70184605C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>34DB4D82F87F586</Val><Hash>DkivB+9KXmafr3zzTgANtJeqNW8=</Hash><Pid>89388-707-1722484-65929</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B2BE:Dell Inc|1B2BE:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, February 17, 2010 7:25 PM

Answers

All replies

  • Hello EGC san diego,

    Both the Windows XP Pro and Office Enterprise 2007 installed on your Dell Dimension 3000 computer are Volume Licensing installations.

    Currently, the Office Enterprise 2007 installaltion is reporting as nongenuine.

    If your use of these Volume Licensing installations of Windows XP Pro and Office Enterprise 2007 is in association with an organization that has a Volume Licensing Agreement, then please contact the IT support staff of the organization for further assistance. 

    If your use is not asociated with such an organization and you are an individual consumer, then having Volume Licensing editions of Microsoft software installed on your personal computer generally is an indication that you have become a victim of software piracy and/or counterfeiting.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, February 18, 2010 3:31 AM
  • Thanks Dan,

    I bought the computer used as an individual from an individual...I had no idea such an issue could exist.   "Let the buyer beware" I guess...lesson learned.  I still don't understand why it passed every validation check and then says non-genuine...  as a buyer, you can check that the software is valid...but that means nothing as later you get the validation overturned.

    Thanks
    Thursday, February 18, 2010 4:40 AM
  • Hello EGC san diego,

    The good news is that you should be able to fix the Windows part of the situation.

    First, establish whether the computer has a Certificate of Authenticity for Windows.  If so, then the computer is still licensed to run the version and edition of Windows listed on the CoA.

    Next, record the ownership transfer of the computer with Dell:  https://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?c=us&cs=19&l=en&s=dhs

    Next, after the ownership transfer has been recorded by Dell, request a set of backup discs so you can put the original Genuine Windows (as described by the CoA) back onto the computer:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1

    One way to enjoy the use of Office and avoid the pitfalls of the nongenuine installation of Office that is now on the computer would be to uninstall the nongenuine Office, restart twice, then install the free Office 2010 Beta that will work just fine until October 2010:  http://www.microsoft.com/office/2010/en/default.aspx
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, February 18, 2010 10:37 PM
    Thursday, February 18, 2010 5:20 AM