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    I have just purchased a new laptop and want to add onecare to it. The problem is that I will no longer be using the other laptop and want to transfer the onecare to the new one. The system is telling me I have no more subscriptions left. Yes this will be pc # 4  How can I delete or remove the old pc"s. ????
    Monday, November 17, 2008 11:30 PM

Answers

  • One one of your other PCs running OneCare, open OneCare and click Your OneCare Circle in the left side. Click Make this PC a Hub PC and sign in with your LiveID for the subscription. All 3 PCs will appear in the Circle list. For the PC you are no longer using OneCare on, click "remove this PC" in the Details. If additional "ghost entries" appear for past installs to other PCs under different PC names, remove them, too.

    You should then be able to activate on the new PC. If not, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, November 18, 2008 12:43 AM
    Moderator

All replies

  • Please how can I do?

     

    Monday, November 17, 2008 11:36 PM
  • One one of your other PCs running OneCare, open OneCare and click Your OneCare Circle in the left side. Click Make this PC a Hub PC and sign in with your LiveID for the subscription. All 3 PCs will appear in the Circle list. For the PC you are no longer using OneCare on, click "remove this PC" in the Details. If additional "ghost entries" appear for past installs to other PCs under different PC names, remove them, too.

    You should then be able to activate on the new PC. If not, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, November 18, 2008 12:43 AM
    Moderator
  • Ok  did that but it is still not letting me add my new Laptop?????  Is there a phone number that I can talk to someone in support????

    Tuesday, November 18, 2008 9:49 PM
  • Ernie48,

    "not letting" how? Are you encountering an error message?

    Basically, you are simply activating OneCare on the new laptop with your subscription LiveID. If you removed the old PC via the "hub" PC, and you have less than 3 computers listed, you should be able to activate with no restrictions.

    If you wish to contact support:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Wednesday, November 19, 2008 5:03 PM
    Moderator
  • Steve, Here is a copy/paste of the message I keep getting:  I have made my Desk top the hub and deleted the old PC,s ???

     

    No available plans

    We're sorry; there are no plans available. This can happen for one of the following reasons:

    • You currently have this plan or a similar plan.
    • You have previously purchased this plan.
    • You have this service, but it is not available.
    • This plan is not available in your Country or Region.

    The following plan(s) are currently, or were previously, associated with your e-mail address, igy109@hotmail.com
    • Windows Live OneCare ( purchased 4/16/2008,  Subscription status: enabled )

    For technical support, please contact Windows Live support at http://support.live.com.

    If you get this message more than once, report it as a recurring problem.
    Message 3010

     

    Thanks,  Ernie
    Wednesday, November 19, 2008 7:09 PM
  • Hi, Ernie.

    Have a look at this thread:

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2910333&SiteID=2

     

    The 3010 error should only occur if you are trying to purchase a new subscription with a LiveID that already has OneCare active on the account, which is what you have. If you sign in with that LiveID when activating on the new PC, it should see the subscription and proceed. However, if there is a problem with the LiveID, it won't be able to bring down the credentials.

    One response in that thread suggested you may need to contact support to have it checked out and corrected, but the post that interested me the most was the actual solution in that case - the user changed his password to be less than 8 characters long and activation was successful. If you are using a long password, change it at http://account.live.com

    If not, please go ahead and contact support.

    -steve

     

    Wednesday, November 19, 2008 8:17 PM
    Moderator
  • Steve

     

    I changed my password and that still does not work.....Can you please give me a phone number for support??? I'm at wits end with this issue......  Tahnks  Ernie

    Wednesday, November 19, 2008 9:53 PM
  • Ernie48, send me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link:

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=4148271&SiteID=2

    I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.

     

    -steve

     

    Thursday, November 20, 2008 2:18 PM
    Moderator