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System Retores issues RRS feed

  • Question

  • Hi everyone! 
    First off, my pc runs on Windows xp its a hewlet packard...a few years old but generally reliable. 
    Somehow i got the trojan virus and several infections. I tried system restore but all restore points were gone. So I used spydoctor to scan my pc and wrote down all the file/folder paths where the viruses/infections were at and prepared to go on a hunt and delete them myself. I also did this for the ones that were on the registery. Now... i've done this in the past and managed to rid my pc of the viruses but this time I made a mistake somewhere.  

    After deleting the items in the specified C drive files I went to the registry. Unfortunately, I deleted a CLSID file in the registry restarted my computer and now certain programs won't start. The main thing is that many items are missing from the start menu, like the ability to run regedits and the control panel and other saved programs won't start. 

    I used task manager to open system restore but still no restore points. I cant acces the net. Is there a way to restore my system without a windows xp cd?
    Someone please help i really need my computer and can't afford to purchase one right now.
    thanks a bunch:~))
    Friday, September 12, 2008 2:14 PM

Answers

  •  

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.  The purpose of this forum is the support of the Windows Genuine Advantage (WGA) program. Virus & system restore issues are off topic. And outside of my area of expertise. I know you are not directly asking questions in relation to virus'. Your question about how to do a restore your computer back to the original shipped condition. Some computers from OEM's like HP, Dell, Compaq, Gateway, Lenovo, sometimes come with a restore disc or have a hidden partition. The instructions for how to restore your system vary by which way your manufacture has their process set up. I'd suggest trying the following link, enter your model number in and then see if you can track down as far as using key words like System Restore CD / DVD or How to Restore My Computer at the follwing link.

    http://welcome.hp.com/country/us/en/support.html

    If this doesn't help, here's a link to telephone assistance for HP.

    http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1

    Best wishes and thank you for contacting the WGA program forum.

    Rick, MS

    • Marked as answer by RickImAPC Friday, September 12, 2008 2:41 PM
    Friday, September 12, 2008 2:41 PM

All replies

  •  Also...If I could restore it completely back to the original windows xp, (the way it was when i first purchased it)  and lose my other stuff thats okay.
    thx again.
    Friday, September 12, 2008 2:20 PM
  •  

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.  The purpose of this forum is the support of the Windows Genuine Advantage (WGA) program. Virus & system restore issues are off topic. And outside of my area of expertise. I know you are not directly asking questions in relation to virus'. Your question about how to do a restore your computer back to the original shipped condition. Some computers from OEM's like HP, Dell, Compaq, Gateway, Lenovo, sometimes come with a restore disc or have a hidden partition. The instructions for how to restore your system vary by which way your manufacture has their process set up. I'd suggest trying the following link, enter your model number in and then see if you can track down as far as using key words like System Restore CD / DVD or How to Restore My Computer at the follwing link.

    http://welcome.hp.com/country/us/en/support.html

    If this doesn't help, here's a link to telephone assistance for HP.

    http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1

    Best wishes and thank you for contacting the WGA program forum.

    Rick, MS

    • Marked as answer by RickImAPC Friday, September 12, 2008 2:41 PM
    Friday, September 12, 2008 2:41 PM
  • Helplessnindy,

    After an infection by today's malware, it's always a prudent thing to back up and offload your data and do a clean installation of XP, or run the manufacturer's recovery for your computer to put it back to out-of-the-box condition.  That gives you the best chance of killing what infected the computer and the best chance of going forward free of hidden malware.

    A great idea, along with using updated antivirus software and keeping your Windows updated, is to operate the computer for daily tasks using a Limited User account, and ONLY using a Computer Administrator account when the specific task at hand requires it.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, September 12, 2008 3:10 PM