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Windows 7 build 7600 black screen not genuine, reinstalled passes genuine validation but will not activate. RRS feed

  • Question

  • Whilst using windows 7 on a packard bell tj65 i closed firefox browser, then the desktop was black with the message, This copy of windows 7 home premium is not genuine Build 7600.  i restarted the system and the problem persisted so i ran norton anti-virus, and it found no issues, i once again restarted and the problem remained so after trying lots of tips throughout different forums, i done a full system restore using the recovery discs i was asked to made upon the first ever start up of the machine.  The black screen has now gone, when i run the Microsoft Genuine Validation tool, i am told my copy is genuine, however, when i then attempt to activate my copy of windows i am given the error code 0xC004E003 i have contacted packard bell over the phone as reccomended through the activation wizard but they in turn tell me that there is nothing they can do as it is a problem with microsoft.  I have included the full report from the microsoft genuine advantage diagnostic tool.   Any help at all with this issue will be much appreciated.

    Many Thanks in advance.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {6C6A3DA7-7C53-45BF-B44A-00A8A5AD9BDE}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6C6A3DA7-7C53-45BF-B44A-00A8A5AD9BDE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2846729561-1045858966-2531573496</SID><SYSTEM><Manufacturer>Packard Bell   </Manufacturer><Model>EasyNote TJ65                  </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.31          </Version><SMBIOSVersion major="2" minor="5"/><Date>20091224000000.000000+000</Date></BIOS><HWID>8ABA3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-2057-7600.0000-2812010
    Installation ID: 001103216404537672478695472225648836613143936770180634
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Initial grace period
    Time remaining: 43200 minute(s) (30 day(s))
    Remaining Windows rearm count: 1
    Trusted time: 08/10/2010 01:04:03

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GGeH2pmVOCiIFAhPlISikaHqAdGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      SLIC   ACRSYS  ACRPRDCT
      SSDT   BrtRef  DD01BRT
      SSDT   BrtRef  DD01BRT

     

    Friday, October 8, 2010 12:20 AM

Answers

  • Contact PGB/Acer, tell them what is going on. Refer them to this thread and tell them that "there is no SLIC 2.1 marker in the bios and activation is failing" and "that you need a replacement COA key or you need them to flash the appropriate bios so activation will work".

    PB has an obligation to make sure your SLP activation works. Unfortunatly the COA key is the prefered and many times only backup activation. The have a bios version that contains the appropriate marker but identifying it and performing the bios flash is risky and can rendor your computer useless, you would be best served to have PB or an authorized factory rep/technician flash the bios.

    Friday, October 8, 2010 5:09 AM

All replies

  • USE COA KEY/ACTIVATE BY PHONE

    Windows SLP activation requires a bios marker, that marker is missing or windows is not seeing it properly.

    Look on the bottom of your computer for a COA sticker, it may be inside the battery compartment, install that key by navigating to system properties in the control panel (or pressing pause and win keys at the same time), scroll to the bottom of the page and click on change product key.

    Now, activate by phone

    Activate by phone

    1. Type "slui 4" in the start menu search box, hit enter

    2. Select country or region

    3. Dial the number, DO NOT select any menu options, just wait and a person will pick up.

    4. activate by phone.

     

    NOTE: Packard Bell is owned by Acer and it is normal to see an acer SLP key and SLIC on a PB computer.

    Friday, October 8, 2010 12:54 AM
  • The coa sticker has faded, unless there is another way to get the coa number? i guess im screwed, i have the oem key but that seems useless to me, the problems have been ever since my machine was repaired by pb/acer who replaced the power inlet and mainboard first time it happened i just restarted my machine ran genuine validation and everything was alright for a few month up until now.
    Friday, October 8, 2010 1:14 AM
  • Contact PGB/Acer, tell them what is going on. Refer them to this thread and tell them that "there is no SLIC 2.1 marker in the bios and activation is failing" and "that you need a replacement COA key or you need them to flash the appropriate bios so activation will work".

    PB has an obligation to make sure your SLP activation works. Unfortunatly the COA key is the prefered and many times only backup activation. The have a bios version that contains the appropriate marker but identifying it and performing the bios flash is risky and can rendor your computer useless, you would be best served to have PB or an authorized factory rep/technician flash the bios.

    Friday, October 8, 2010 5:09 AM