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2011 Outlook Client experiencing multiple logon requests RRS feed

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    We are beginning to see Users with Outlook Client being repeatedly asked for their Logon and Password.  We've done the usual things, Diagnostics, re-configured user, even uninstalling and re-installing.  This only happens in the Outlook client, and is happening regardless of the software configuration.  Happens with Windows 7 and 8, on Outlook 2007 or 2013, IE 9 or 10.

    After doing diagnostic or closing/reopening Outlook the user might be good for an hour or 2, then it starts to ask for logon/pw every time you click on a record.  Has anyone seen this behavior?  Any thoughts on a fix?  It's driving users crazy.

    Ken Compter

    Friday, September 27, 2013 4:21 PM

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    Microsoft has indicated this is a known issue with IE 10.  No solution has been released yet.  Here is a workaround provided by Microsoft:

    Scenario 1:

    1. Logoff from your machine.
    2. Login back with your credentials and open outlook.
    3. Navigate through CRM.
    4. Open IE10 and browse to a public site
    5. Come back to outlook and navigate between CRM entities and check if you are able to reproduce the issue.

     Scenario 2: 

    1. Logoff from your machine.
    2. Login back with your credentials and open IE10
    3. Login to CRM from web client
    4. Now open outlook and try reproducing the issue.

    Ken Compter

    • Marked as answer by kcompter Saturday, November 16, 2013 5:43 PM
    Saturday, November 16, 2013 5:43 PM

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    What rollups are you on? Server and Client?

    If my response helped you find your answer please show your thanks by taking the time to "Mark As Answer" and "Vote As Helpful".

    Twitter LinkedIn Facebook Blog Magnetism

    Saturday, September 28, 2013 5:31 AM
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    Server and client are both on UR14.

    Ken Compter

    Monday, September 30, 2013 12:18 PM
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    Microsoft has indicated this is a known issue with IE 10.  No solution has been released yet.  Here is a workaround provided by Microsoft:

    Scenario 1:

    1. Logoff from your machine.
    2. Login back with your credentials and open outlook.
    3. Navigate through CRM.
    4. Open IE10 and browse to a public site
    5. Come back to outlook and navigate between CRM entities and check if you are able to reproduce the issue.

     Scenario 2: 

    1. Logoff from your machine.
    2. Login back with your credentials and open IE10
    3. Login to CRM from web client
    4. Now open outlook and try reproducing the issue.

    Ken Compter

    • Marked as answer by kcompter Saturday, November 16, 2013 5:43 PM
    Saturday, November 16, 2013 5:43 PM
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    Hi

    We were facing the same problem. Then we noticed that there was clock difference between the client and the server. When we set the client's time to same with the server, the problem disappeared.

    Monday, November 18, 2013 5:54 AM
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    Yes, we did have that problem with another client.  Valuable to check the clock.

    Ken Compter

    Monday, November 18, 2013 1:52 PM