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Changed hard drive and now my validation fails RRS feed

  • Question

  • I upgraded my hard drive by imaging the old one and restoring to the new one and now my WGA validation fails. I am a teacher and this is a school district provided laptop. Here is the results of the diagnostics utility:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-6X4M2
    Windows Product Key Hash: WqOLmi+eyjo8CJU9AGvF7FZ1V94=
    Windows Product ID: 55041-008-1348793-86568
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.004
    ID: {6EC45E5C-0EA7-4D1C-9F77-295D387255AF}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.111025-1503
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\e140453\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6EC45E5C-0EA7-4D1C-9F77-295D387255AF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1348793-86568</PID><PIDType>6</PIDType><SID>S-1-5-21-3443061127-2879990106-2935307267</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6400                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A27</Version><SMBIOSVersion major="2" minor="4"/><Date>20100819000000.000000+000</Date></BIOS><HWID>B7B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>66725E13F6C8586</Val><Hash>cgUdDtOL5Tfbjf14ky/exGcGGgA=</Hash><Pid>89388-707-0259131-65141</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-008-134879-03-1033-7600.0000-1462010
    Installation ID: 022145776433877504606476869596689682944252121251301646
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6X4M2
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 7/27/2012 6:37:33 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 7:24:2012 22:02
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEA6GEOm5nT5m6UjhYrzuxqnxbuqmGAX14+Rso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   M09    
      FACP DELL   M09    
      HPET DELL   M09    
      MCFG DELL   M09    
      ____ DELL   M09    
      ASF! DELL   M09    
      TCPA
      SLIC DELL   M09    
      SSDT PmRef CpuPm

    Friday, July 27, 2012 11:41 AM

Answers

  • Think I solved it. From http://support.microsoft.com/kb/2509997 - this is what fixed it for me. Thanks again for the help. I, at least, was able to install the validation update and the get past the validation.

    Method 8: Rename the SoftwareDistribution folder

    Rename the Windows Update temporary SoftwareDistribution folder. To do this, follow these steps:
    1. Open an administrative Command Prompt window.
    2. Run the following commands, and press Enter after each command:
      • Net stop wuauserv
      • cd %systemroot%
      • Ren SoftwareDistribution SoftwareDistribution.old
      • Net start wuauserv
    3. Try to install updates again.
    Important The following issues occur when you use this method:
    • Updates that are currently downloaded but that have not yet been installed have to be downloaded again by using Windows Update or Microsoft Update.
    • When you delete the Software Distribution folder, your download history is removed.
    • If you currently receive updates from Microsoft Update and from Windows Update, you will have to reselect this option from the Windows Update website.
    Note If the issue is resolved and you can successfully download and install updates, you can safely delete the SoftwareDistribution.old folder to recover disk space.


    Jon Howard

    • Marked as answer by Jon Howard1 Saturday, July 28, 2012 10:46 PM
    Saturday, July 28, 2012 10:45 PM

All replies

  • The common cause for these mismatches is a faulty Intel Rapid Storage Tech driver

    Download and install the latest version from....

    http://downloadcenter.intel.com/Detail_Desc.aspx?ProductID=2101&DwnldID=20624&lang=eng&iid=dc_rss

    then run another MGADiag report and post the results.

    Friday, July 27, 2012 12:18 PM
    Answerer
  • That Intel driver had no effect (I rebooted at least twice since). I've pasted the new MGADiag below. When I click the resolve online option on the WGA window that says I'm not genuine, I am taken to a page to "Download Required Windows Validation Components". When I run the downloaded file WindowsActivationUpdate.exe, the install fails with a 0xC8000222 error. I also am unable to run Windows6.1-KB947821-v22-x86.msu (a suggestion to fix the install error). It fails with the same error.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-6X4M2
    Windows Product Key Hash: WqOLmi+eyjo8CJU9AGvF7FZ1V94=
    Windows Product ID: 55041-008-1348793-86568
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.004
    ID: {6EC45E5C-0EA7-4D1C-9F77-295D387255AF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.111025-1503
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\e140453\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6EC45E5C-0EA7-4D1C-9F77-295D387255AF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1348793-86568</PID><PIDType>6</PIDType><SID>S-1-5-21-3443061127-2879990106-2935307267</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6400                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A27</Version><SMBIOSVersion major="2" minor="4"/><Date>20100819000000.000000+000</Date></BIOS><HWID>B7B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>66725E13F6C8586</Val><Hash>cgUdDtOL5Tfbjf14ky/exGcGGgA=</Hash><Pid>89388-707-0259131-65141</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-008-134879-03-1033-7600.0000-1462010
    Installation ID: 022145776433877504606476869596689682944252121251301646
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6X4M2
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 7/28/2012 4:51:40 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:24:2012 22:02
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEA6GEOm5nT5m6UjhYrzuxqnxbuqmGAX14+Rso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   M09    
      FACP DELL   M09    
      HPET DELL   M09    
      MCFG DELL   M09    
      ____ DELL   M09    
      ASF! DELL   M09    
      TCPA
      SLIC DELL   M09    
      SSDT PmRef CpuPm


    Jon Howard

    Saturday, July 28, 2012 9:56 PM
  • Actually the Intel driver fixed the file mismatches and tampered files in your first report. If you compare the two reports you will see the difference.

    Your report show as genuine now. 

    However the event time stamp shows as 7/24/2012 which I suspect your install didn't validate ( guessing a little )

     What happens if you validate it?

    http://www.microsoft.com/genuine/validate/

    As far as the updates go you will find knowledgeable people here:

    http://www.microsoft.com/genuine/validate/

    Saturday, July 28, 2012 10:27 PM
    Answerer
  • If I go to that page, it redirects me to the "Download Required Windows Validation Components" page (see my earlier post for the results). If I am showing up as genuine, why do I still get the WGA not Genuine popup? I do appreciate your help!

    Jon Howard

    Saturday, July 28, 2012 10:31 PM
  • I'm not sure why. Your report shows no issues.

    I would have expected the validation time stamp to change. I have asked for assistance from someone more knowledgeable than I.  He is in the U.K so if he is not up late it may take several hours for him to respond. 

    Saturday, July 28, 2012 10:38 PM
    Answerer
  • When I try and run sfc /scannow (another recommended fix for my issue), I get:

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some of them.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log

    Does this add any information?


    Jon Howard

    Saturday, July 28, 2012 10:42 PM
  • Think I solved it. From http://support.microsoft.com/kb/2509997 - this is what fixed it for me. Thanks again for the help. I, at least, was able to install the validation update and the get past the validation.

    Method 8: Rename the SoftwareDistribution folder

    Rename the Windows Update temporary SoftwareDistribution folder. To do this, follow these steps:
    1. Open an administrative Command Prompt window.
    2. Run the following commands, and press Enter after each command:
      • Net stop wuauserv
      • cd %systemroot%
      • Ren SoftwareDistribution SoftwareDistribution.old
      • Net start wuauserv
    3. Try to install updates again.
    Important The following issues occur when you use this method:
    • Updates that are currently downloaded but that have not yet been installed have to be downloaded again by using Windows Update or Microsoft Update.
    • When you delete the Software Distribution folder, your download history is removed.
    • If you currently receive updates from Microsoft Update and from Windows Update, you will have to reselect this option from the Windows Update website.
    Note If the issue is resolved and you can successfully download and install updates, you can safely delete the SoftwareDistribution.old folder to recover disk space.


    Jon Howard

    • Marked as answer by Jon Howard1 Saturday, July 28, 2012 10:46 PM
    Saturday, July 28, 2012 10:45 PM
  • good job.

    glad you got it fixed.

    Saturday, July 28, 2012 11:11 PM
    Answerer