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Windows invalidates after coming back from Gateway repair. RRS feed

  • Question

  • I sent this bugger in and it came back, stayed genuine for a bit and then went invalidated on me. Why is this?
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: [REDACTED]
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {40E22A0E-E06D-4047-ACA0-F13FAC9C91AB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Gateway\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{40E22A0E-E06D-4047-ACA0-F13FAC9C91AB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1131063303-515422405-2434684480</SID><SYSTEM><Manufacturer>Gateway        </Manufacturer><Model>NV53 Series                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.05          </Version><SMBIOSVersion major="2" minor="6"/><Date>20091207000000.000000+000</Date></BIOS><HWID>EDA13C07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3022009
    Installation ID: 014236618830117565823990101885307671340201041050816083
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F058.
    Remaining Windows rearm count: 2
    Trusted time: 10/10/2011 9:46:50 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:17:2011 17:08
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GFA8Z6+7pR6WCaJ6kUy9pSvMn0YeQ==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no Windows marker
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PTLTD APIC  
      FACP AMD   ANT     
      HPET PTLTD HPETTBL 
      MCFG PTLTD  MCFG  
      SLIC ACRSYS ACRPRDCT
      SSDT AMD   POWERNOW

    Tuesday, October 11, 2011 2:54 AM

Answers

  • Ask Gateway.  In any case why would it be ON the battery?  You're looking for a 25-character alphabetic key (five groups of five).  The bottom of the case and the bat compartment will be the only two places to look.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, October 11, 2011 5:03 PM
    Answerer

All replies

  • Depends on what Gateway did.  If they replaced the mobo then they failed to provide an OEM SLP copy of Windows that was compatible with the BIOS on the new mobo. 

    Try using the COA product key instead of the embedded one.  Write down the product key on the label affixed to the computer (sometimes in the battery compartment of laptops).  Press WinKey+Pause/Break to bring up the System Properties page, scroll to the bottome, and click the Change Product Key link. 


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, October 11, 2011 4:40 AM
    Answerer
  • "Frederick Verden" wrote in message news:ed1cdaad-e921-4f31-8a58-09d46bffdea8...
    I sent this bugger in and it came back, stayed genuine for a bit and then went invalidated on me. Why is this?
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: [REDACTED]
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
     
    Other data-->
    SYSTEM><Manufacturer>Gateway        </Manufacturer><Model>NV53 Series                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.05          </Version><SMBIOSVersion major="2" minor="6"/><Date>20091207000000.000000+000</Date></BIOS
     
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F058.
    Remaining Windows rearm count: 2
    Trusted time: 10/10/2011 9:46:50 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
     
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no Windows marker
     
     
     
    Acer/Gateway would appear to have replaced the motherboard with a version without the Windows marker in the BIOS
    This means that the OEM_SLP Key is unable to self-activate in the way it was designed to.
    You need to either persuade Gateway to provide you with a proper BIOS update, or use the Key from the COA sticker on your machine to make the system genuine, using the Change Product Key  link on the System Properties page. You will then have to activate by phone.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, October 11, 2011 9:01 AM
    Moderator
  • Neither sticker in my battery compartment have all "Acceptable" characters for the product key. For example, the one IN the compartment has an L at the start, and the one ON the battery has zeroes. Where else can I look for the COA sticker?

     

    Again, if it helps, it's an NV series gateway.

    Tuesday, October 11, 2011 4:32 PM
  • Ask Gateway.  In any case why would it be ON the battery?  You're looking for a 25-character alphabetic key (five groups of five).  The bottom of the case and the bat compartment will be the only two places to look.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, October 11, 2011 5:03 PM
    Answerer