Answered by:
Crm2011 Assign owner to record not working

Question
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Hi,
I have a problem: Every to change a owner from record and after I click save, The owner is not changed. it Is always the same. I have this problem when I am on existing record.
How can I resolve?
Thanks
Alessandro
Alessandro Graps
Tuesday, December 23, 2014 2:57 PM
Answers
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Hi Alessandro,
another user reported the same issue, he posted a link to a similar problem happened with rollup 8.So as suggested in the article, enable trace and check the exception you got, in this way we have more details to debug the problem.
My blog: www.crmanswers.net - Rockstar 365 Profile
- Marked as answer by [MVP] Alessandro Graps Tuesday, March 15, 2016 11:19 AM
Sunday, December 28, 2014 9:14 AM
All replies
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is there any workflow or a plugin which fires and overwrites your changes?
Sachith Chandrasiri
Tuesday, December 23, 2014 10:31 PM -
Did you try to use assign button to assign record, instead of updating record ??
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Make sure to "Vote as Helpful" and "Mark As Answer",if you get answer of your question.Thursday, December 25, 2014 6:41 AMModerator -
Yes I tried but the result is always the same.
Alessandro Graps
Thursday, December 25, 2014 8:41 AM -
I don't have any plugin and any workflow.
Alessandro Graps
Thursday, December 25, 2014 8:42 AM -
Hi Alessandro,
rollup installed?
did you try with Internet Explorer, Chrome and Firefox?My blog: www.crmanswers.net - Rockstar 365 Profile
Thursday, December 25, 2014 9:16 AM -
Hello I installed roll up 18 and I tried on ie, Firefox and chrome... But the result is always the same
Alessandro Graps
Thursday, December 25, 2014 9:27 AM -
Hi Alessandro,
another user reported the same issue, he posted a link to a similar problem happened with rollup 8.So as suggested in the article, enable trace and check the exception you got, in this way we have more details to debug the problem.
My blog: www.crmanswers.net - Rockstar 365 Profile
- Marked as answer by [MVP] Alessandro Graps Tuesday, March 15, 2016 11:19 AM
Sunday, December 28, 2014 9:14 AM