locked
unable to install ANY update RRS feed

  • Question

  • I have 17 updates waiting to be installed that have failed countless times and do not show up in the history of updates.... here is the diagnostic report

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {47E9F30B-BDE6-4009-A973-3C474BD317C4}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{47E9F30B-BDE6-4009-A973-3C474BD317C4}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1965634966-1663799643-2856361068</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 6000                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20050223000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>2B403E07018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central America Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Notebook I6000</name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>48C8C2C1E721DDE</Val><Hash>y94YTRbQa4jfwhYa0RdkLvio04Q=</Hash><Pid>70145-751-6339696-57459</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Thursday, June 19, 2008 8:55 PM

Answers

  •  

    rjlevin,

     

    The diagnostic report indicates that Windows Professional XP and Office Professional Edition 2003 are both genuine.

     

    Should the problem which you are experiencing reside with Windows Updates it would fall outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Should you experience problems while updating Windows please follow the Help and Support links on the Windows Updates page. Here you will find assistance in solving the Windows Updates difficulties.  Frequently Asked Questions (FAQs) are located here http://www.microsoft.com/protect/computer/updates/faq.mspx which may address questions you have.  Also you may visit the Windows Update Solution Center located here:  http://support.microsoft.com/ph/6527   .

     

    Another alternative site is the Microsoft Product Communities located @:  http://www.microsoft.com/communities/products/default_mspx

     

    Next please locate a Community for a Microsoft Product or Technology which you require assistance. Example, Windows XP is located in the lower right hand corner of the screen. Should you need XP assistance please double click on the above link and you will find a wealth of information.

     

    You may also visit the Windows Expert zone newsgroup forum and post Windows Update questions for further assistance. The Expert zone forum can be visited here:   http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

     

    I hope this helps,

     

    Lori MS

    Friday, June 20, 2008 5:24 PM

All replies