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Windows Validation Direct X RRS feed

  • Question

  • Well, I bought my computer in July of 2005, and never had any problems till the last windows update.  I'm in need to update DirectX 9.0c, but it's not letting me because its saying that I have a "pirated" copy of windows.  I really can't buy windows right now, is there any other way of getting directX9.0c
    Friday, June 30, 2006 4:28 PM

Answers

  • Nigel:

     

    Do you have a COA sticker on your computer? COA information can be found here (www.howtotell.com) if you need examples and descriptions.

     

    Is the COA for XP Pro?

     

    -phil

    Friday, June 30, 2006 6:06 PM

All replies

  • nigelnyc,

     

    To help me understand the issue further can you please follow the steps below?

    1. Download and run the WGA Diagnostic Tool  http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the WGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard". Paste the results into your forum response.

    Thanks,

    Friday, June 30, 2006 4:43 PM
  •  nigelnyc wrote:
    Well, I bought my computer in July of 2005, and never had any problems till the last windows update.  I'm in need to update DirectX 9.0c, but it's not letting me because its saying that I have a "pirated" copy of windows.  I really can't buy windows right now, is there any other way of getting directX9.0c
    Friday, June 30, 2006 4:43 PM
  • Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-RWPC6-PWHKB-MXVKH
    Windows Product Key Hash: ydLN89Lr884lamFSdV/E3BwQ8L4=
    Windows Product ID: 55274-644-0806304-23976
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: QY45X89
    ID: af42b5fd-0bc3-4f18-b043-12cf4af7fce7
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Failed to retireve file version. - 0x0
    Signature Type: Unknown.
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 5
    Cache refresh Interval: 7614 seconds
    Extended notification delay(non-genuine): 14
    Extended notification delay(un-activated): 31
    All disabled: 0
    Reminder reduced: 0
    File Exists: Yes
    Version: 1.5.532.2
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>af42b5fd-0bc3-4f18-b043-12cf4af7fce7</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-MXVKH</PKey><PID>55274-644-0806304-23976</PID><PIDType>1</PIDType><SID>S-1-5-21-1957994488-1482476501-839522115</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7V8X-X ACPI BIOS Revision 1013</Version><SMBIOSVersion major="2" minor="3"/><Date>20040902000000.000000+000</Date></BIOS><HWID>1C013BCF0184207B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17225</Pid></Product></Products></Office></Software></GenuineResults>  

    Friday, June 30, 2006 4:53 PM
  • nigelnyc,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool here and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system

    Your Office suite looks to be non genuine also.

    Friday, June 30, 2006 4:57 PM
  • Everything was passed, but when I click "windows validation" I go to "this copy of windows is not genuine"



    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-RWPC6-PWHKB-MXVKH
    Windows Product Key Hash: ydLN89Lr884lamFSdV/E3BwQ8L4=
    Windows Product ID: 55274-644-0806304-23976
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: QY45X89
    ID: af42b5fd-0bc3-4f18-b043-12cf4af7fce7
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Failed to retireve file version. - 0x0
    Signature Type: Unknown.
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 5
    Cache refresh Interval: 8734 seconds
    Extended notification delay(non-genuine): 14
    Extended notification delay(un-activated): 31
    All disabled: 0
    Reminder reduced: 0
    File Exists: Yes
    Version: 1.5.532.2
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>af42b5fd-0bc3-4f18-b043-12cf4af7fce7</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-MXVKH</PKey><PID>55274-644-0806304-23976</PID><PIDType>1</PIDType><SID>S-1-5-21-1957994488-1482476501-839522115</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7V8X-X ACPI BIOS Revision 1013</Version><SMBIOSVersion major="2" minor="3"/><Date>20040902000000.000000+000</Date></BIOS><HWID>1C013BCF0184207B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData> <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17225</Pid></Product></Products></Office></Software></GenuineResults>


    Friday, June 30, 2006 5:09 PM
  • Nigelnyc,

    That's because it is not genuine.

    Nongenuine installations of XP are denied manual updating at Windows Updates, although security related critical updates are still pushed out to you if you have Automatic Updates set.

    Also, nice-to-have downloads like Windows Defender, Direct X9 etc are also denied to nongenuine installations of XP.

    More bad news, your installation of Office XP Pro is also showing as nongenuine (Status=114 is nongenuine).

    If your XP or Office turning up as nongenuine comes as a surprise to you, may I suggest returning to the point of purchase and discussing the problem with the seller and demanding satisfaction?  If you paid for genuine software, you certainly did not get it.

    Friday, June 30, 2006 5:32 PM
  • Wow, why me ? :(  So the key update tool is out of the question.
    Friday, June 30, 2006 5:49 PM
  • Nigelnyc,

    A lot of red-faced hollering at the place of purchase might get their attention and get you genuine software, assuming that you paid for it and got cheated out of it by the merchant.

    I'd holler too to save $149 for XP and $350 for Office, which is what they would cost to get genuine on your own.

    Friday, June 30, 2006 5:54 PM
  • Haha, yeah.  I'm going to try to get this problem solved.
    Friday, June 30, 2006 6:02 PM
  • Nigel:

     

    Do you have a COA sticker on your computer? COA information can be found here (www.howtotell.com) if you need examples and descriptions.

     

    Is the COA for XP Pro?

     

    -phil

    Friday, June 30, 2006 6:06 PM