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What do I do when my Window's live care won't install?

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I am trying to install the windows live care and it wont install. I tried twice. It says, "One or more components of Windows Live OneCare did not install suscfully. Please contact support for assistance with correcting this issue. Error ID: 0020 80070643"

There's no phone number in my booklet. The help button led me here. I just bought this yesterday so it should work!

Tuesday, September 15, 2009 5:57 PM

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This KB article might help - http://support.microsoft.com/kb/930162

See this post for the KB article to troubleshoot install problems - http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/ba26b781-da18-4ce4-be8c-22647bd5d8fc/

The 0020 error might also indicate a malware infection on your PC preventing the install of OneCare.

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

-steve
Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
- Marked as answer by Stephen BootsMVP, Moderator Tuesday, September 15, 2009 6:53 PM
Tuesday, September 15, 2009 6:52 PM

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