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Reinstalled windows 7 ultimate, its not genuine?! RRS feed

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    About a year ago i brought a gaming PC, about 2 months later the HD broke, so i brought a new one and went Disk Space computer shop and they gave me a windows reinstall disk, i did everything right and entered the product key as i new it, ( there isn't a sticker on the computer case showing my product key ) it was normall for about 30 days then started saying its not genuine and saying 'Error: 0xC004F063' Its really annoying because im worried to use and i have spent over £1000 on it, If this is any use Specs:

    8GB Ram 2100MHz

    1TB HDD

    Windows 7 Ultimate X64 ( Not genuine :/ )

    Please respond soon so i can use it again!


    • Edited by Jack Balmer Wednesday, September 9, 2015 6:44 PM
    Monday, August 31, 2015 2:14 PM

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    This machine is based on a retail motherboard manufactured in 2011.

    As such, it cannot possibly support the installed OEM_SLP Product Key  from a Hewlett-Packard computer.

    Since your computer apparently has no COA Sticker, it's likely that your original install was counterfeit - and certain that the current one would be classified as such.

    Unless you can get some form of refund/recourse from your original vendor, your only options are to either purchase a new Windows License, or a new (properly licensed) machine.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, September 7, 2015 7:27 PM
    Moderator

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    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

     Once saved, run the tool.

    Click on the Continue button, which will produce the report.

     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x

      - in your own thread, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, August 31, 2015 7:55 PM
    Moderator
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    Removed for protection*
    • Edited by Jack Balmer Wednesday, September 9, 2015 6:44 PM
    Monday, September 7, 2015 4:03 PM
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    This machine is based on a retail motherboard manufactured in 2011.

    As such, it cannot possibly support the installed OEM_SLP Product Key  from a Hewlett-Packard computer.

    Since your computer apparently has no COA Sticker, it's likely that your original install was counterfeit - and certain that the current one would be classified as such.

    Unless you can get some form of refund/recourse from your original vendor, your only options are to either purchase a new Windows License, or a new (properly licensed) machine.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, September 7, 2015 7:27 PM
    Moderator
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    it was perfectly fine before my hard drive broke! it didnt warn me about anything and said it was fully activated! then my hdd broke and i got a free reinstall disk, entered my code and it says its not genuine! does it maybe think its being used on another computer still as it was already activated on my old hard drive?

    Tuesday, September 8, 2015 5:26 PM
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    It has absolutely nothing to do with your hard drive.

    It is purely to do with the motherboard, and the Product Key in use.

    You say you bought this machine only 12 months ago? New? - or as a resale?

    The motherboard was manufactured around May 2011 - and never qualified for an OEM_SLP type product Key even then.

    It's probably Atoo late now to complain to the vendor, but you should certainly complain to the authorities in your region (looks to me like you're in the UK - so Trading Standards, and the Police should be your first calls.)

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, September 8, 2015 8:23 PM
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    thankyou very muhc for your help, im just stunned how it worked nefore, i think ive got a asus 4 way optimaztion mother board, we'll thankoyu very very much for your time

    ! :D

    Wednesday, September 9, 2015 6:42 PM
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    but, if i brought a new motherboard, would it work like normal again?
    Wednesday, September 9, 2015 6:45 PM
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    No - that Key will ONLY work on the original manufacturer's board with which it shipped - i.e. one from Hewlett-Packard built specifically for Windows 7.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, September 9, 2015 7:56 PM
    Moderator