Sign in

Microsoft.com

Microsoft

Remove From My Forums

Installation cannot continue, Error ID: 0014-80072EFD

Question
0

Sign in to vote

Installation cannot continue

Network problems are preventing Windows Live OneCare Installation from continuing at this time. Please check your network connection and then click Try again. If this problem still occurs, click Get help.

Error ID: 0014-80072EFD

I clicked try again many times, same error. My internet is connected. I couldn't find any solutions when I clicked "get help".

Monday, December 1, 2008 4:23 AM

Answers

0

Sign in to vote

Hello AshleyMarie, check to see that your computer date and time are set correctly. Also see this Microsoft Knowledge Base article to troubleshoot the 0014 error - http://support.microsoft.com/kb/930157
If the error persists please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

Monday, December 1, 2008 5:18 AM

Moderator