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Restore Problems RRS feed

  • Question

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    When i try to restore my backed up hard drive, windows live one care just freezes. I need some troubleshooting help please. Thanks.
    Friday, October 26, 2007 1:47 AM

Answers

All replies

  • I recommend contacting support. Is this the 2.0 beta or the 1.6 released version?

    For the beta,  http://help.live.com/help.aspx?project=onecarev2 -use the "Get More Help" link in the lower right of the page to contact support via email.

     

    Support for v1.6 is via the information here - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1183038&SiteID=2

     

    -steve

     

    Friday, October 26, 2007 2:35 PM
    Moderator
  • I am on the same boat, I had a major crash this morning and I reinstalled the operating system, the softwares that I have purchased and I thought that I was going to be able to reinstall my data and I am on the restore screen of onecare and after finding the backup it is stopped, it keeps busy but it really doesn't do anything. I am afraid that I am going to lose all my data...

     

    Sunday, December 2, 2007 2:42 PM
  • You've replied to an older thread and the support flow has changed. Please contact support for help with your restore problem.

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2 If it fails to validate your subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.

     

    -steve

    Monday, December 3, 2007 3:28 AM
    Moderator