LiveCare is stuck and doesn't work RRS feed

  • Question

  • I installed (and reinstalled) LiveCare.  When I open the LiveCare window from the system tray, the window opens and the information is shown, but the waiting hour-glass never goes away.  LiveCare has run the weekly disk scan but the status is stuck on "Fair".

    The status window says the PC is unknown, the PC status is unknown, and all the virus and spyware monitoring, firewall, and phishing filter are "off".  The virus and spyware definitions are out of date, and the last virus and spyware scan "has not been performed".

    Once in a great while the waiting hour-glass goes away and if I "Change Settings" I get the message that LiveCare is stopped or not working and to restart the computer.  That does nott work.

    Is there a TELEPHONE NUMBER I can call to get this program to work????

    Saturday, February 2, 2008 6:59 PM