Answered by:
ASUS eee1005ha validation issue

Question
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I've been using my netbook fine for a year but all of a sudden it's telling me that Windows is not genuine. I've noticed that the product key in the report doesn't match the one on the sticker on the bottom of my machine.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-KG794-FJYHG-YCJVG
Windows Product Key Hash: 4clElKz4x2Yzq4iiborX50Uv898=
Windows Product ID: 00342-OEM-8992752-30005
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.011
ID: {89FE4109-BF57-4F83-8B12-B262223A881C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Starter
Architecture: 0x00000000
Build lab: 7600.win7_gdr.111025-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{89FE4109-BF57-4F83-8B12-B262223A881C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YCJVG</PKey><PID>00342-OEM-8992752-30005</PID><PIDType>2</PIDType><SID>S-1-5-21-1312356642-3156293685-1530127277</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1005HA</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1102 </Version><SMBIOSVersion major="2" minor="5"/><Date>20091016000000.000000+000</Date></BIOS><HWID>88B93607018400E4</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>9CAB04AC7936F0A</Val><Hash>YOKBjNeyRAXowf3Filbz6FX7h7I=</Hash><Pid>81605-901-9857715-65953</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Starter edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00342-00178-927-530005-02-1033-7600.0000-2062009
Installation ID: 020613196993108896821801136973209165727132930712587376
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: YCJVG
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 1
Trusted time: 21/04/2012 5:15:44 p.m.
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:20:2012 15:45
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAnJ/2V3cWGH5WNJ5vvHJGkMykWKl6y3IZ
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC A_M_I_ OEMAPIC
FACP A_M_I_ OEMFACP
HPET A_M_I_ OEMHPET
MCFG A_M_I_ OEMMCFG
OEMB A_M_I_ AMI_OEM
SSDT PmRef CpuPm
Saturday, April 21, 2012 5:48 AM
Answers
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"pignick360" wrote in message news:1fc8d9d1-2fdf-46d1-9f53-f0b8f4fa04f8...Even disconnected from the internet (and wifi off) I'm still not given activation options. When I try to change the product key it gives me the same error message as before 'The product key you have entered does not appear to be a valid Windows 7 product key'. Pressing ok brings me back to the same menu as before. The same thing happened after a reboot (still disconnected from the internet).In that case your most likely problem is that you are misreading one of the characters (usually confusion between 8 and B
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by pignick360 Thursday, April 26, 2012 4:02 AM
Tuesday, April 24, 2012 7:05 PMModerator
All replies
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"pignick360" wrote in message news:edbe0f06-94bd-4a13-98be-ca8f59ab4ba3...
I've been using my netbook fine for a year but all of a sudden it's telling me that Windows is not genuine. I've noticed that the product key in the report doesn't match the one on the sticker on the bottom of my machine.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-KG794-FJYHG-YCJVG
Windows Product Key Hash: 4clElKz4x2Yzq4iiborX50Uv898=
Windows Product ID: 00342-OEM-8992752-30005
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.011
File Scan Data-->
File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1005HA</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1102 </Version><SMBIOSVersion major="2" minor="5"/><Date>20091016000000.000000+000</Date></BIOS
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Starter edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Partial Product Key: YCJVG
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 1
Trusted time: 21/04/2012 5:15:44 p.m.
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
If you've been using this install for over a year, you've been sadly neglecting maintenance!Please install the WAT update (KB971033) from http://support.microsoft.com/kb/971033 - you'll need the 32-bit (x86) version.then post a new MGADiag report, and tell us for which version and edition the computer is licensed, according to the COA sticker on the case (or possibly inside the battery compartment)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, April 21, 2012 7:04 AMModerator -
I've installed the update and here's the new report. The label says Windows 7 Starter SNPC OA. Thanks.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-KG794-FJYHG-YCJVG
Windows Product Key Hash: 4clElKz4x2Yzq4iiborX50Uv898=
Windows Product ID: 00342-OEM-8992752-30005
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.011
ID: {89FE4109-BF57-4F83-8B12-B262223A881C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Starter
Architecture: 0x00000000
Build lab: 7600.win7_gdr.111025-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{89FE4109-BF57-4F83-8B12-B262223A881C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YCJVG</PKey><PID>00342-OEM-8992752-30005</PID><PIDType>2</PIDType><SID>S-1-5-21-1312356642-3156293685-1530127277</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1005HA</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1102 </Version><SMBIOSVersion major="2" minor="5"/><Date>20091016000000.000000+000</Date></BIOS><HWID>88B93607018400E4</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>9CAB04AC7936F0A</Val><Hash>YOKBjNeyRAXowf3Filbz6FX7h7I=</Hash><Pid>81605-901-9857715-65953</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Starter edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00342-00178-927-530005-02-1033-7600.0000-2062009
Installation ID: 020613196993108896821801136973209165727132930712587376
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: YCJVG
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 1
Trusted time: 21/04/2012 8:30:09 p.m.
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:20:2012 15:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAnJ/2V3cWGH5WNJ5vvHJGkMykWKl6y3IZ
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC A_M_I_ OEMAPIC
FACP A_M_I_ OEMFACP
HPET A_M_I_ OEMHPET
MCFG A_M_I_ OEMMCFG
OEMB A_M_I_ AMI_OEM
SSDT PmRef CpuPm
Saturday, April 21, 2012 8:37 AM -
The COA details seem a little strange - but they should still work.
You need to change the Product Key to th one on your COA sticker, using the link on your System properties page - you may have to activate by phone.
The problem seems to be caused by the fact that your BIOS does not contain teh proper licenses for a Windows 7 install, although everything else looks right. Have you perhaps updated the BIOS since purchase?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Saturday, April 21, 2012 4:42 PMModerator -
I haven't updated the BIOS since purchase but I have been getting a few crashes coming out of hibernation lately- this might have messed things up?
When I try to change the product key, it tells me the product key I entered is invalid. There is no option to activate by phone- in the windows activation menu it tells me 'The Windows 7 Starter product key you typed is invalid for activation' and gives me the options 'buy a new product key online' 'type a different product key' (which I have tried) and 'Contact ASUS to help resolve this problem' (which brings up a generic hep menu).
Thanks
Sunday, April 22, 2012 12:40 AM -
"pignick360" wrote in message news:ae8c7fee-5548-4aa1-a697-ae79441c1ea3...
I haven't updated the BIOS since purchase but I have been getting a few crashes coming out of hibernation lately- this might have messed things up?
When I try to change the product key, it tells me the product key I entered is invalid. There is no option to activate by phone- in the windows activation menu it tells me 'The Windows 7 Starter product key you typed is invalid for activation' and gives me the options 'buy a new product key online' 'type a different product key' (which I have tried) and 'Contact ASUS to help resolve this problem' (which brings up a generic hep menu).
Thanks
What Key are you entering? If it ends with YCJVG then that is teh same one that is currently in use, and is the OEM_SLP Key which cannot be activated by normal means. You MUST use the one from the COA sticker.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, April 22, 2012 10:54 AMModerator -
I'm entering the key on the COA sticker on the bottom of my netbook. It doesn't end with YCJVG. How do I try to activate it by phone?Monday, April 23, 2012 12:58 AM
-
"pignick360" wrote in message news:4211aa30-bc06-4709-a5cd-ddf7cbc73965...I'm entering the key on the COA sticker on the bottom of my netbook. It doesn't end with YCJVG. How do I try to activate it by phone?telephone activation (operator calls)Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, April 23, 2012 8:21 AMModerator -
All that does is gives me 3 options: 'buy a new product key online' 'type a different product key' and 'Contact ASUS to help resolve this problem' (which brings up a generic hep menu). No phone option :/Monday, April 23, 2012 8:25 AM
-
In that case, try this
Disconnect from the internet
Change your Product Key to the one on your sticker - this should bring up the activation options, and you can pick Telephone activation from that.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Darin Smith MS Monday, April 23, 2012 9:33 PM
- Unproposed as answer by Carey FrischMVP, Moderator Wednesday, April 25, 2012 3:04 AM
Monday, April 23, 2012 9:03 AMModerator -
Even disconnected from the internet (and wifi off) I'm still not given activation options. When I try to change the product key it gives me the same error message as before 'The product key you have entered does not appear to be a valid Windows 7 product key'. Pressing ok brings me back to the same menu as before. The same thing happened after a reboot (still disconnected from the internet).Tuesday, April 24, 2012 5:20 AM
-
"pignick360" wrote in message news:1fc8d9d1-2fdf-46d1-9f53-f0b8f4fa04f8...Even disconnected from the internet (and wifi off) I'm still not given activation options. When I try to change the product key it gives me the same error message as before 'The product key you have entered does not appear to be a valid Windows 7 product key'. Pressing ok brings me back to the same menu as before. The same thing happened after a reboot (still disconnected from the internet).In that case your most likely problem is that you are misreading one of the characters (usually confusion between 8 and B
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by pignick360 Thursday, April 26, 2012 4:02 AM
Tuesday, April 24, 2012 7:05 PMModerator -
Make sure that you type the correct characters. The following characters are frequently mistaken for one another:
- B and 8
- G and 6
- U and V
- Q and O
- The letter O and the number 0 (zero)
- The letter L and the number 1
Carey Frisch
- Marked as answer by Carey FrischMVP, Moderator Thursday, April 26, 2012 5:22 PM
- Unmarked as answer by Noel D PatonModerator Friday, April 27, 2012 10:01 AM
Tuesday, April 24, 2012 8:57 PMModerator -
Carey - even you should have realised by now that many of those characters are not allowed in Windows Keys for that precise reason.
The full list of disallowed Keys is E,U,I,O,A,S,L,Z,N,1,0.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Tuesday, April 24, 2012 9:10 PMModerator -
After trying various combinations it turns out a C was in fact a faded Q... Activated by changing the product key successfully. Next time I get a new computer I'm going to write down the product key!
Sorry for using your time I really appreciate all the help!
Thursday, April 26, 2012 4:02 AM -
Glad you were able to work it out! - I routinely use a magnifier and torch for such purposes to reduce the number of times I have to run through the options ;)
Good luck.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Thursday, April 26, 2012 7:19 AMModerator