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ASUS eee1005ha validation issue RRS feed

  • Question

  • I've been using my netbook fine for a year but all of a sudden it's telling me that Windows is not genuine. I've noticed that the product key in the report doesn't match the one on the sticker on the bottom of my machine.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-KG794-FJYHG-YCJVG
    Windows Product Key Hash: 4clElKz4x2Yzq4iiborX50Uv898=
    Windows Product ID: 00342-OEM-8992752-30005
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.011
    ID: {89FE4109-BF57-4F83-8B12-B262223A881C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Starter
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.111025-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{89FE4109-BF57-4F83-8B12-B262223A881C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YCJVG</PKey><PID>00342-OEM-8992752-30005</PID><PIDType>2</PIDType><SID>S-1-5-21-1312356642-3156293685-1530127277</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1005HA</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1102   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091016000000.000000+000</Date></BIOS><HWID>88B93607018400E4</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>9CAB04AC7936F0A</Val><Hash>YOKBjNeyRAXowf3Filbz6FX7h7I=</Hash><Pid>81605-901-9857715-65953</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Starter edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00342-00178-927-530005-02-1033-7600.0000-2062009
    Installation ID: 020613196993108896821801136973209165727132930712587376
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: YCJVG
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 1
    Trusted time: 21/04/2012 5:15:44 p.m.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:20:2012 15:45
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAnJ/2V3cWGH5WNJ5vvHJGkMykWKl6y3IZ

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            A_M_I_        OEMAPIC
      FACP            A_M_I_        OEMFACP
      HPET            A_M_I_        OEMHPET
      MCFG            A_M_I_        OEMMCFG
      OEMB            A_M_I_        AMI_OEM
      SSDT            PmRef        CpuPm

    Saturday, April 21, 2012 5:48 AM

Answers

  • "pignick360" wrote in message news:1fc8d9d1-2fdf-46d1-9f53-f0b8f4fa04f8...
    Even disconnected from the internet (and wifi off) I'm still not given activation options. When I try to change the product key it gives me the same error message as before 'The product key you have entered does not appear to be a valid Windows 7 product key'. Pressing ok brings me back to the same menu as before. The same thing happened after a reboot (still disconnected from the internet).
     
    In that case your most likely problem is that you are misreading one of the characters (usually confusion between 8 and B

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by pignick360 Thursday, April 26, 2012 4:02 AM
    Tuesday, April 24, 2012 7:05 PM
    Moderator

All replies

  • "pignick360" wrote in message news:edbe0f06-94bd-4a13-98be-ca8f59ab4ba3...

    I've been using my netbook fine for a year but all of a sudden it's telling me that Windows is not genuine. I've noticed that the product key in the report doesn't match the one on the sticker on the bottom of my machine.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-KG794-FJYHG-YCJVG
    Windows Product Key Hash: 4clElKz4x2Yzq4iiborX50Uv898=
    Windows Product ID: 00342-OEM-8992752-30005
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.011


    File Scan Data-->
    File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1005HA</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1102   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091016000000.000000+000</Date></BIOS



    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Starter edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: YCJVG
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 1
    Trusted time: 21/04/2012 5:15:44 p.m.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table


    If you've been using this install for over a year, you've been sadly neglecting maintenance!
     
    Please install the WAT update (KB971033) from http://support.microsoft.com/kb/971033 - you'll need the 32-bit (x86) version.
    then post a new MGADiag report, and tell us for which version and edition the computer is licensed, according to the COA sticker on the case (or possibly inside the battery compartment)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 21, 2012 7:04 AM
    Moderator
  • I've installed the update and here's the new report. The label says Windows 7 Starter SNPC OA. Thanks.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-KG794-FJYHG-YCJVG
    Windows Product Key Hash: 4clElKz4x2Yzq4iiborX50Uv898=
    Windows Product ID: 00342-OEM-8992752-30005
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.011
    ID: {89FE4109-BF57-4F83-8B12-B262223A881C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Starter
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.111025-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{89FE4109-BF57-4F83-8B12-B262223A881C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YCJVG</PKey><PID>00342-OEM-8992752-30005</PID><PIDType>2</PIDType><SID>S-1-5-21-1312356642-3156293685-1530127277</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1005HA</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1102   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091016000000.000000+000</Date></BIOS><HWID>88B93607018400E4</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>9CAB04AC7936F0A</Val><Hash>YOKBjNeyRAXowf3Filbz6FX7h7I=</Hash><Pid>81605-901-9857715-65953</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Starter edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00342-00178-927-530005-02-1033-7600.0000-2062009
    Installation ID: 020613196993108896821801136973209165727132930712587376
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: YCJVG
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 1
    Trusted time: 21/04/2012 8:30:09 p.m.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:20:2012 15:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAnJ/2V3cWGH5WNJ5vvHJGkMykWKl6y3IZ

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            A_M_I_        OEMAPIC
      FACP            A_M_I_        OEMFACP
      HPET            A_M_I_        OEMHPET
      MCFG            A_M_I_        OEMMCFG
      OEMB            A_M_I_        AMI_OEM
      SSDT            PmRef        CpuPm

    Saturday, April 21, 2012 8:37 AM
  • The COA details seem a little strange - but they should still work.

    You need to change the Product Key to th one on your COA sticker, using the link on your System properties page - you may have to activate by phone.

    The problem seems to be caused by the fact that your BIOS does not contain teh proper licenses for a Windows 7 install, although everything else looks right. Have you perhaps updated the BIOS since purchase?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, April 21, 2012 4:42 PM
    Moderator
  • I haven't updated the BIOS since purchase but I have been getting a few crashes coming out of hibernation lately- this might have messed things up?

    When I try to change the product key, it tells me the product key I entered is invalid. There is no option to activate by phone- in the windows activation menu it tells me 'The Windows 7 Starter product key you typed is invalid for activation' and gives me the options 'buy a new product key online' 'type a different product key' (which I have tried) and 'Contact ASUS to help resolve this problem' (which brings up a generic hep menu).

    Thanks

    Sunday, April 22, 2012 12:40 AM
  • "pignick360" wrote in message news:ae8c7fee-5548-4aa1-a697-ae79441c1ea3...

    I haven't updated the BIOS since purchase but I have been getting a few crashes coming out of hibernation lately- this might have messed things up?

    When I try to change the product key, it tells me the product key I entered is invalid. There is no option to activate by phone- in the windows activation menu it tells me 'The Windows 7 Starter product key you typed is invalid for activation' and gives me the options 'buy a new product key online' 'type a different product key' (which I have tried) and 'Contact ASUS to help resolve this problem' (which brings up a generic hep menu).

    Thanks

    What Key are you entering? If it ends with YCJVG then that is teh same one that is currently in use, and is the OEM_SLP Key which cannot be activated by normal means. You MUST use the one from the COA sticker.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 22, 2012 10:54 AM
    Moderator
  • I'm entering the key on the COA sticker on the bottom of my netbook. It doesn't end with YCJVG. How do I try to activate it by phone?
    Monday, April 23, 2012 12:58 AM
  • "pignick360" wrote in message news:4211aa30-bc06-4709-a5cd-ddf7cbc73965...
    I'm entering the key on the COA sticker on the bottom of my netbook. It doesn't end with YCJVG. How do I try to activate it by phone?
     
    telephone activation (operator calls)
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, April 23, 2012 8:21 AM
    Moderator
  • All that does is gives me 3 options: 'buy a new product key online' 'type a different product key' and 'Contact ASUS to help resolve this problem' (which brings up a generic hep menu). No phone option :/
    Monday, April 23, 2012 8:25 AM
  • In that case, try this

    Disconnect from the internet

    Change your Product Key to the one on your sticker - this should bring up the activation options, and you can pick Telephone activation from that.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, April 23, 2012 9:03 AM
    Moderator
  • Even disconnected from the internet (and wifi off) I'm still not given activation options. When I try to change the product key it gives me the same error message as before 'The product key you have entered does not appear to be a valid Windows 7 product key'. Pressing ok brings me back to the same menu as before. The same thing happened after a reboot (still disconnected from the internet).
    Tuesday, April 24, 2012 5:20 AM
  • "pignick360" wrote in message news:1fc8d9d1-2fdf-46d1-9f53-f0b8f4fa04f8...
    Even disconnected from the internet (and wifi off) I'm still not given activation options. When I try to change the product key it gives me the same error message as before 'The product key you have entered does not appear to be a valid Windows 7 product key'. Pressing ok brings me back to the same menu as before. The same thing happened after a reboot (still disconnected from the internet).
     
    In that case your most likely problem is that you are misreading one of the characters (usually confusion between 8 and B

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by pignick360 Thursday, April 26, 2012 4:02 AM
    Tuesday, April 24, 2012 7:05 PM
    Moderator
  • Make sure that you type the correct characters. The following characters are frequently mistaken for one another:
    • B and 8
    • G and 6
    • U and V
    • Q and O
    • The letter O and the number 0 (zero)
    • The letter L and the number 1

    Carey Frisch

    Tuesday, April 24, 2012 8:57 PM
    Moderator
  • Carey - even you should have realised by now that many of those characters are not allowed in Windows Keys for that precise reason.

    The full list of disallowed Keys is E,U,I,O,A,S,L,Z,N,1,0.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, April 24, 2012 9:10 PM
    Moderator
  • After trying various combinations it turns out a C was in fact a faded Q... Activated by changing the product key successfully. Next time I get a new computer I'm going to write down the product key!

    Sorry for using your time I really appreciate all the help!

    Thursday, April 26, 2012 4:02 AM
  • Glad you were able to work it out! - I routinely use a magnifier and torch for such purposes to reduce the number of times I have to run through the options ;)

    Good luck.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, April 26, 2012 7:19 AM
    Moderator