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    I have a computer we setup a few months ago, including the installation of the OS (Win 7 Home Prem).  When I plugged it in today, it requested that the activation code be re-entered, which I did. It is not being accepted, displaying the message:

    "The product key you typed cannot be used to activate Windows on this computer."

    I attempted to use the automated phone system to activate, and was denied again.  I elected to wait for a representative, and was instead disconnected.  

    I then attempted to find a customer support telephone number for MS on the web, and was led to this page:

    http://support.microsoft.com/kb/950929

    Note that it doesn't list a telephone number, and instead points me right back to the activation program that failed to authorize windows in the first place.

    I also found this page:

    http://support.microsoft.com/ContactUs/default.aspx?scid=gp;[ln];cu_sc_prodact_master&ws=oas

    Which again, has no telephone number to contact support.

    I visited this page:

    http://www.microsoft.com/genuine/diag/

    Which produced these results:

    Microsoft Genuine Advantage Diagnostic Results

    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled

    Which really doesn't help me.  Then I downloaded the Microsoft Genuine Advantage Diagnostic Tool (1.9.0027.0), which provided me with the following Validation info:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-DX48G-XBTW8-7KV44

    Windows Product Key Hash: 9zp6IMdbeS9FbDG9jsbx+P4oJTg=

    Windows Product ID: 00359-OEM-8702121-43479

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {51BD4BE8-6EA2-4E62-99B4-9655CADC4B6A}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_rtm.090713-1255

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\ScottM\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{51BD4BE8-6EA2-4E62-99B4-9655CADC4B6A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7KV44</PKey><PID>00359-OEM-8702121-43479</PID><PIDType>3</PIDType><SID>S-1-5-21-3254117900-1222039387-1733173030</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7576</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V4.0</Version><SMBIOSVersion major="2" minor="5"/><Date>20091217000000.000000+000</Date></BIOS><HWID>F0B93607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00174-021-243479-02-1033-7600.0000-1402010

    Installation ID: 010382594513642360076893063136988593718003214290374135

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 7KV44

    License Status: Notification

    Notification Reason: 0xC004F009 (grace time expired).

    Remaining Windows rearm count: 3

    Trusted time: 5/20/2010 11:54:39 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: N/A

    HealthStatus: 0x0000000000000000

    Event Time Stamp: N/A

    ActiveX: Not Registered - 0x80040154

    Admin Service: Not Registered - 0x80040154

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GEgy6ygEDMYdS4TVPLgbBAGYj1SVHDIji4=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC 7576MS A7576100

      FACP 7576MS A7576100

      HPET 7576MS OEMHPET 

      MCFG 7576MS OEMMCFG 

      OEMB 7576MS A7576100

      SSDT A M I POWERNOW

     

    Can anyone help? I need to get this computer up and running ASAP for a an employee who is already here!

    Thank you for your time,

    Mike Patino

     

    Thursday, May 20, 2010 7:11 PM

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    Hello Michael Patino,

    Are you entering the product key from the Certificate of Authenticity (CoA) that came with the disc used to install Windows on this computer?

    Does the CoA say that it is for Windows 7 Home Premium?

    It's easy to mix up the letter "B" with the numeral "8" in the font used on the CoA.

    If you have absolutely verified there is no clerical error involved, please retry Telephone activation, but if possible call during normal business hours for your area (West coast USA/PST).  When you call, do no enter or say anything into the automated system; it is then supposed to shunt you to a live operator who will activate or explain the problem, if any.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, May 21, 2010 3:48 PM

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    go here and it should fix it

    http://www.microsoft.com/genuine/default.aspx?displaylang=en&PartnerID=4

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

     

    Thursday, May 20, 2010 7:34 PM
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    The MGADiag report shows a number of issues....
    1) the machine has not bee activated (no surprise there then?)
    2) it's an OEM System Builder install - which presumably is no surprise to
    you?
    3) the latest version of the WGA 'bits' has not been installed (the WAT
    update)- fair enough, not 'required'
    4) The machine's BIOS has not been prepared for a SLP install - not a
    problem, since you've used an OEM SB disk to install W7
     
    The question has to be asked - have you previously used this Product Key on
    another system?? An OEM Key is only valid/legal on the FIRST MACHINE ON
    WHICH IT IS INSTALLED.
     
    I suggest that you install the WAT update - then post back with another
    report
     
    http://go.microsoft.com/fwlink/?LinkID=150841
    for 32-bit
    http://go.microsoft.com/fwlink/?LinkID=152411
    for 64-bit
     
    HTH!
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     
    Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | www.crashfixpc.co.uk
    Thursday, May 20, 2010 7:35 PM
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    Hello Michael Patino,

    Are you entering the product key from the Certificate of Authenticity (CoA) that came with the disc used to install Windows on this computer?

    Does the CoA say that it is for Windows 7 Home Premium?

    It's easy to mix up the letter "B" with the numeral "8" in the font used on the CoA.

    If you have absolutely verified there is no clerical error involved, please retry Telephone activation, but if possible call during normal business hours for your area (West coast USA/PST).  When you call, do no enter or say anything into the automated system; it is then supposed to shunt you to a live operator who will activate or explain the problem, if any.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, May 21, 2010 3:48 PM
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    Hi Michael,

      I have checked the product key and it is Valid and Genuine, so no problem there. And since I see no other problems, I believe Dan's suggestion (Activate by Phone and tallk to an Activation Rep) is the correct resolution for this issue.

      In checking the Product Key, I see that this key was activated around the same time (or a little after) this thread was created. This suggests that your issue is now resolved, is that correct?

    Thank you,

    Darin MS
    Friday, May 21, 2010 5:54 PM