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Issue in accessing Interactive Servicce Hub - On premise instance 2016 (sometimes) RRS feed

  • Question

  • Hi,

    sometime,  I face the issue while accessing Interactive Servicce Hub  - On premise instance 2016 (sometimes).

    My requirement is like, if Case is gets resolved, then I need to create an KB article and it should be in Draft status and having case information on KB article. but when the KB article is created when case is resolved ( I wrote a code for this) then I am not able to directly modify the KB article (as it comes in ready only state) . I need to go Interactive service hub then can modify the KB article.

    Thanks is advance!

    Monday, September 26, 2016 8:38 AM

All replies

  • It seems to be default behaviour of Knowledge article entity if you need an article entity to be modified then you need to move to Interactive service hub, this is because of the new HTML editor control in the Knowledge article entity.

    If my response answered your question, please "mark the response as an answer" and also "vote as helpful". Regards, Hari. www.crm2011byhari.blogspot.com

    Monday, September 26, 2016 9:09 AM