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Windows 7 Build 7600 This copy of Windows is not Genuine: since Office 2010 trial install RRS feed

  • Question

  • Since about 2 days ago, after having installed O2K Trial, I consistently get asked to activate Windows.  I've had W7HP since launch - and it's a 3 PC copy - and the other 2 PCs don't have this problem.  I have changed the product key on the problem PC, reactivated it, fed it fish, danced the hula, run SFC, and am now starting to get p*d off.

    I've run the WGA diag tool (pasted below) and look forward to somebody somewhere telling me how to fix it, and, more importantly, how something can have gone so wrong with something so right.

     

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-8R7KY-TJ327-B763D
    Windows Product Key Hash: HBB8l7nvk4WUgyjtRNjNWSGwXVA=
    Windows Product ID: 00359-030-1021737-85192
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {3C924270-D917-4349-BD3C-E6685589443C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800a_E2AD56EA-766-1f7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppwinob.dll[Hr = 0x80092003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4A8489BE-452E-44BC-B88D-C7CC62BC32B1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B763D</PKey><PID>00359-030-1021737-85192</PID><PIDType>5</PIDType><SID>S-1-5-21-1513073469-2304833537-793148577</SID><SYSTEM><Manufacturer>ASUSTEK COMPUTER INC</Manufacturer><Model>P5W DH Deluxe</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3001   </Version><SMBIOSVersion major="2" minor="4"/><Date>20091022000000.000000+000</Date></BIOS><HWID>C5B93607018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5D775DC8F430D00</Val><Hash>XrT652hrg5fIZnnyVpJTJtE8f/I=</Hash><Pid>72077-640-4481821-55772</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5D775DC8F430D00</Val><Hash>XrT652hrg5fIZnnyVpJTJtE8f/I=</Hash><Pid>72085-640-4481821-55290</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9BEB1C79F3F9ECC</Val><Hash>hXcll4fzHXFKDj/lVgTcwZs06EY=</Hash><Pid>89388-870-0459863-65384</Pid><PidType>8</PidType></Product></Products><Applications><App Id="3B" Version="11" Result="100"/><App Id="51" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-030-102173-01-2057-7600.0000-0522011
    Installation ID: 010761741724265892233362953355821203173085813513602483
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: B763D
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 21/02/2011 10:04:39

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000080
    Event Time Stamp: 2:19:2011 22:07
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppwinob.dll


    HWID Data-->
    HWID Hash Current: PAAAAAEAAgABAAIAAQACAAAABgABAAEA6GFYgOocWv9I5AicJENONHRfym+pYnB2ais2+Q4H4FDhUMwx

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      HPET   A_M_I_  OEMHPET
      MCFG   A_M_I_  OEMMCFG
      OEMB   A_M_I_  AMI_OEM

     

    Monday, February 21, 2011 10:09 AM

Answers

  • "aMillion" wrote in message news:eded5ca1-1534-4ddf-b159-e568cbf9b6bf...

    Since about 2 days ago, after having installed O2K Trial, I consistently get asked to activate Windows.  I've had W7HP since launch - and it's a 3 PC copy - and the other 2 PCs don't have this problem.  I have changed the product key on the problem PC, reactivated it, fed it fish, danced the hula, run SFC, and am now starting to get p*d off.

    I've run the WGA diag tool (pasted below) and look forward to somebody somewhere telling me how to fix it, and, more importantly, how something can have gone so wrong with something so right.

     

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-8R7KY-TJ327-B763D
    Windows Product Key Hash: HBB8l7nvk4WUgyjtRNjNWSGwXVA=
    Windows Product ID: 00359-030-1021737-85192
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800a_E2AD56EA-766-1f7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppwinob.dll[Hr = 0x80092003]

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000080
    Event Time Stamp: 2:19:2011 22:07
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppwinob.dll

    Your problem is caused by the File Mismatch shown above
    You already seem to have tried the standard fixes for the problem (which actually rarely work!)
    I would suggest that you try copying the file from a genuine system to the affected one (you may need to use a Boot disk to do so), and see if that helps - even if it appears not to do so, please run an new MGADiag report after the swap and a reboot, and we'll take another look.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, February 21, 2011 11:34 PM
    Monday, February 21, 2011 12:15 PM
    Moderator

All replies

  • Have you tried phone activation: How to activate Windows 7 or Vista manually (activate by phone)
    1) Click Start, and in the Search box type:   slui.exe  4
    2) Next press the 'ENTER' key
    3) Select your 'Country' from the list.
    4) Choose the 'Phone Activation' option.
    5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.

    JS
    http://www.pagestart.com


    Never be afraid to ask. This forum has some of the best people in the world available to help.
    Monday, February 21, 2011 11:56 AM
  • "J W Stuart" wrote in message news:692c26aa-1caf-4c3f-a008-7f45cab4cc67...

    Have you tried phone activation: How to activate Windows 7 or Vista manually (activate by phone)
    1) Click Start, and in the Search box type:   slui.exe  4
    2) Next press the 'ENTER' key
    3) Select your 'Country' from the list.
    4) Choose the 'Phone Activation' option.
    5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.

    JS
    http://www.pagestart.com


    Never be afraid to ask. This forum has some of the best people in the world available to help.

    Jim
    That won't work until the File Mismatch is cured.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, February 21, 2011 12:13 PM
    Moderator
  • "aMillion" wrote in message news:eded5ca1-1534-4ddf-b159-e568cbf9b6bf...

    Since about 2 days ago, after having installed O2K Trial, I consistently get asked to activate Windows.  I've had W7HP since launch - and it's a 3 PC copy - and the other 2 PCs don't have this problem.  I have changed the product key on the problem PC, reactivated it, fed it fish, danced the hula, run SFC, and am now starting to get p*d off.

    I've run the WGA diag tool (pasted below) and look forward to somebody somewhere telling me how to fix it, and, more importantly, how something can have gone so wrong with something so right.

     

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-8R7KY-TJ327-B763D
    Windows Product Key Hash: HBB8l7nvk4WUgyjtRNjNWSGwXVA=
    Windows Product ID: 00359-030-1021737-85192
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800a_E2AD56EA-766-1f7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppwinob.dll[Hr = 0x80092003]

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000080
    Event Time Stamp: 2:19:2011 22:07
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppwinob.dll

    Your problem is caused by the File Mismatch shown above
    You already seem to have tried the standard fixes for the problem (which actually rarely work!)
    I would suggest that you try copying the file from a genuine system to the affected one (you may need to use a Boot disk to do so), and see if that helps - even if it appears not to do so, please run an new MGADiag report after the swap and a reboot, and we'll take another look.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, February 21, 2011 11:34 PM
    Monday, February 21, 2011 12:15 PM
    Moderator
  • Thanks guys :( and BOO DE HOO HOO HOO.

    Maybe SP1 will fix it tomorrow... whoot!  If not, thanks for advice - I'll then recharge the 2 hours to Microsoft hahaha :D

    Monday, February 21, 2011 7:52 PM
  • "aMillion" wrote in message news:1bfe93b5-aafa-46fc-ab6e-bb514520c037...

    Thanks guys :( and BOO DE HOO HOO HOO.

    Maybe SP1 will fix it tomorrow... whoot!  If not, thanks for advice - I'll then recharge the 2 hours to Microsoft hahaha :D


    SP1 will almost certainly NOT fix it!
    Please follow the instructions I gave you before - if you attempt to install SP1 on a malfunctioning system it will almost certainly make it worse.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, February 21, 2011 9:23 PM
    Moderator
  • Thanks for the warning... couldn't install it anyway cos it insists on a Genuine W7.

    Here's hoping we're not returning to the days of NT 4.0 hotfixes ... will repost once applied manual copy tomorrow.

    Tuesday, February 22, 2011 10:57 PM