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OCS 2007R2 Nortel CS1000 RRS feed

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    We are using Nortel CS1000 and OCS 2007 R2 and have a mixture of users, some with hardphones (Nortel 1220 handsets) and others using Office Communicator. When a user with a hardphone turns on call forwarding to an OCS user the number of rings heard by the OCS user is different for internal and external calls. When an internal call is received the OCS user hears 6 rings, when an external call is received this drops to 4 rings. Wondering if anyone is aware of a setting for tweaking the number of rings in this scenario.

    OCS user is set to ring for 20 seconds before going to voicemail.

    Thursday, September 23, 2010 11:10 AM

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    Typically ring timing is 2 seconds on and 4 seconds off, that would give you 3-4 rings in 20 seconds. When you start stacking systems however you can get "lost rings". But typically the person hearing more rings is the caller not the device (Communicator in this case). Could you clarify which side is getting the extra 12 seconds?
    - Marc LaFleur
    Thursday, October 21, 2010 3:13 PM