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when I try to update my computer it want let me. RRS feed

  • Question

  • When I try to do updates it tells me that the windows xp professional isn't genuine.I am so frustrated cause it's like nothing is working I have call microsoft and left e-mails and in there respones it's like nothing is working.It's so frustating.
    Friday, August 4, 2006 8:53 PM

Answers

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

    Friday, August 4, 2006 9:17 PM
    Moderator