My laptop is 3 years old and had to reformat my hard drive. I lost my original install discs and so called HP and had them send me replacement cd's. Now when I try to validate the product key from the bottom of the laptop, I get the validation error and so can not download any updates. Could you please help me figure out how my product code became invalid? I blanked out the whole key, do you need the last three like it was originally?
Diagnostic Report (1.7.0062.0):
-----------------------------------------
WGA Data-->
Validation Status: Not Activated
Validation Code: 1
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-*****-*****-*****
Windows Product Key Hash: Ciu1hJyNSa31kWzeN1Wwc90x5lQ=
Windows Product ID: 76477-OEM-2155861-70690
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010300.2.0.hom
CSVLK Server: N/A
CSVLK PID: N/A
ID: {6BF67399-7432-49B0-877B-FA5BFE9312E9}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
Resolution Status: N/A
Vista BRT Data-->
Grace Flag: N/A
Commit: N/A
Reboot Flag: N/A
ThreatID(s): N/A
Wgaer.exe Version: N/A, hr = 0x80070002
Wgaer.exe Signed By: N/A, hr = 0x80070002
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-470-80070002
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6BF67399-7432-49B0-877B-FA5BFE9312E9}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HJ8VT</PKey><PID>76477-OEM-2155861-70690</PID><PIDType>3</PIDType><SID>S-1-5-21-2025429265-920026266-854245398</SID><SYSTEM><Manufacturer>Hewlett-Packard </Manufacturer><Model>Pavilion zt3300 (PF087UA#ABA) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68BAL Ver. F.55</Version><SMBIOSVersion major="2" minor="3"/><Date>20050714000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>DEF03A07018400DC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
