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updates fail to install, and a invalid product key RRS feed

  • Question

  •  

    Yes on the windows xp professional, the product key isnt valid, i also have home edition on here, and just recently upgraded it to service pack 2 which worked out good, but when i go to do the updates on both operating system, they do not wanna install. the one i am trying to install on the professional is windows xp service pack 2, but the product key is not valid for it to install, so is there any way i can call microsoft and get this problem solved. i shouldnt of install the windows xp genuine validation tool is the reason i am going thru this, i sure did not install it on home edition. and also on home edition, i just downloaded the new version of Internet Explorer 7, I like it. and also under home edition, i am having problems connecting to the internet, i be connected though cause the 2 computers be down in the taskbar. but under professional, i dont have any problems whatsoever. i been trying to reinstall the software of my internet service provider under home edition, still having problems communicating with the network, i also been trying to configure it. if anyone can help me on thses problems i am experiencing here is my email address,  i will await yall responses, ok.
    Tuesday, November 6, 2007 1:42 PM

Answers

All replies

  •  

    Hello BKing,

     

    Please download the MGA Diagnostic Tool and run the tool. Next we will need for you to copy and past your results in this forum thread. This will allow us to analyze your problem so we may be able to provide you with a resolution. The steps are below for you to follow:

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS
    WGA Forum Manager

    Tuesday, November 6, 2007 6:14 PM
  •  

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-YXRKT-8TG6W-2B7Q8
    Windows Product Key Hash: RVvFciZMdQfJLyDpZteolhaqicQ=
    Windows Product ID: 55274-640-0000356-23646
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {8284F687-2ACC-45D1-8BEC-3B78B4E6AABC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2968-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: D:\Program Files\Opera\Opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8284F687-2ACC-45D1-8BEC-3B78B4E6AABC}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2B7Q8</PKey><PID>55274-640-0000356-23646</PID><PIDType>1</PIDType><SID>S-1-5-21-484763869-1220945662-839522115</SID><SYSTEM><Manufacturer>ACER</Manufacturer><Model>VT5200D</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>R01-B1</Version><SMBIOSVersion major="2" minor="3"/><Date>20020129******.******+***</Date></BIOS><HWID>D881356F0184C05E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Wednesday, November 7, 2007 1:54 AM
  • Dear Stephen, naw I do not see no OEM software anywhere in the Diagnostics. and the other problems are mentioned in the 1st post i sent today about the automatic updates, internet connection problems on the home edition. last week i upgraded my windows xp home edition SP1 to the newer version of SP2, cause i am gonna install windows vista on here. plus i got a new 160GB Hard Drive to replace this 40GB Hard drive. when i hook it up and turn on my PC, it says disk boot failure, please insert system disk and press enter. when i insert the install disk, it does not seem like it wanna do anything. uh a friend the one install the windows XP professional for me. I retrieve the product key on here. once i  installed the windows genuine validation software, i got a notification that the product key isnt valid. if i wouldnt of installed it, i probably could of went on and install windows xp service pack 2/ it is waiting to be installed right now on the windows xp professional. it says at bottom, updates are ready to be installed on your computer, please click here to download these updates. it is the only one ready to be installed, but the product key isnt valid which is the reason it is preventing me from installing it. I hate that. so what do you think i might can do. hey i got the new version of Internet Explorer 7 installed on windows xp my Pc has 2 operating systems on it just in case one fails to start, then boom i will still be able to get on my PC, thats the way to do it dont ya think Stephen. I like the new Internet Explorer. the professional I am on now, it has previous one, not the new one like home edition does, and when i tried to install it on professional, it said that i do not have the service pack 2 to install it on professional. I am gonna let this be my last desktop and go for a laptop when i get another pc, cause i want wireless internet better than staying in one place.

    Wednesday, November 7, 2007 2:07 AM
  • Stephen, I am waiting for an answer from ya. have ya reviewed my last 2 messages. i sent the Diagnostics also. look them over and tell me what seems to be the problem, ok buddy.

    Thursday, November 8, 2007 1:59 AM
  •  

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {30F26D3E-C373-4C57-BC21-3E1296EBD4F0}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2968-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{30F26D3E-C373-4C57-BC21-3E1296EBD4F0}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1547161642-1078145449-1708537768</SID><SYSTEM><Manufacturer>INTELR</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20001127000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>DF16309FD184C056</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Thursday, November 8, 2007 4:07 AM
  • Hello BKing,

     

    Apologize for the wait. Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install Windows Professional is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

       If you want to keep Windows XP Pro installed on the computer, then your best option is to participate in the Genuine Windows Offer and purchase a WGA Kit for $149 USD.  You will be emailed a Product Key that can be used immediately for  your currently non- genuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and COA, which you can use to do a clean installation (recommended).

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy. 

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs as illustrated here:  http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

     

    Take care and thank you,

     

    Stephen Holm, MS

    Thursday, November 8, 2007 6:53 PM
  • Hello BKing,

     

         First I would highly recommend for you to backup all your files such as: pictures, music, internet bookmarks, email contacts, spreadsheets, databases, word documents and whatever files you need. Next do you have the original recovery software disc which came with your Acer computer? If so I would reformat your system until you decide on what version of Vista you are deciding to purchase. Non-genuine operating system have been shown to be full of root kits, malware, viruses and who knows what else ---you'd be worse off than you are now. 

     

        Please visit Microsoft Marketplace @ http://www.windowsmarketplace.com/. Next you may read about the different versions of Vista and which version you would consider a best fit. 

     

    Next you have questions about networking which do fall outside the scope of this forum. I will provide you with some basic information to get you started. Please review Setting up Windows XP located here:  http://www.microsoft.com/windowsxp/using/setup/winxp/default.mspx .  Next click on Join a Network and you will see information. Below I will provide you with more sites which may help you:

     

    http://www.microsoft.com/windowsxp/using/networking/setup/wired.mspx

     

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.network_web

     

    http://www.microsoft.com/windowsxp/using/networking/setup/wireless.mspx

     

    http://www.microsoft.com/windowsxp/using/networking/setup/default.mspx

     

    http://www.microsoft.com/windowsxp/using/networking/setup/intro.mspx

     

    http://www.microsoft.com/windowsxp/using/networking/setup/connectnow.mspx

     

     

     

    Hopefully this will help you :-).  Take care.

     

     

    Stephen Holm, MS

     

    Thursday, November 8, 2007 7:47 PM
  •  

    Hello Motchaibia,

     

    Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually. 

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  In turn the tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    Download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the “Windows” tab, click “Copy”, then paste the report into a response message in this thread.

     

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, November 8, 2007 8:07 PM
  • Hi there Stephen, naw i do not have the recovery disk to the PC, this PC was given to me as a matter fact, yep.  uh the version of vista i have is the home basic for starters, yep. my next PC purchase i want to already have vista on it, yep. i want a laptop speaking of, yep. done had plenty of desktops. now the next problem i am having is the PC wont recognize my new hard drive i am trying to install. it is a WESTERN DIGITAL 160GB Hard Drive exclusively from walmart/ when i install it and turn on the pc, it says disk boot error, please insert system disk and press enter, so i do that, and it still do not wanna do anything from that point on, it sure doesnt. the hard drive thats in it is only 40Gb hard drive. the new one improves system performance it says on the box. here it the link to it so yall can get the details about it, ok.

    http://www.walmart.com/catalog/product.do?product_id=4898004

    just copy and paste that link in the address window and it will take you there buddy, also here is the link to the manufacturer of my hard drive i recently got from walmart, they articles might help you out some to see what the problem is since my new hard drive cannot be recognized, ok.

    http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_alp.php?p_sid=gClnXqQi&p_lva=&p_li=&p_accessibility=0&p_redirect=&p_page=1&p_cv=&p_pv=&p_prods=0&p_cats=0&p_hidden_prods=&prod_lvl1=0&cat_lvl1=0&p_search_text=351&srch_btn_submit=%C2%A0%C2%A0%C2%A0Search%C2%A0%C2%A0%C2%A0&p_new_search=1&p_search_type=answers.search_fnl

    go down when ya go onto that link, and u will see the disk boot failure, when ya click on it, it will tell ya the solution of what to do, when i do it, it do not seem like it work out at all, also you will see jumper settings, you can click on it, man that will bring up a lot of articles about the jumper settings, it sure will. thank you for your time, ok. i look forward to hearing back from you.
    Sunday, November 11, 2007 3:48 AM
  • BKing,

     

    Thank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  Your question is off topic. The originally diagnostic test you provided was Windows Professional based. It appears since then you have purchased new hardware and have attempted to upgrade your operating system. Is this correct? 

     

    Have you contacted Western Digitial Technical Support @ http://support.wdc.com/techinfo/index.asp ?   Please visit http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/popup_adp.php?p_sid=tOVkNzQi&p_lva=&p_li=&p_faqid=330&p_created=1025121240&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTEwMywxMTAzJnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1zZWFyY2hfZm5sJnBfcGFnZT0x

    This site will show you have to format the new drive and make it ready for data since you already have another hard drive currently installed with your operating system. Hope this helps.  Please search on the Western Digital site as well as call them for assistance. 

     

     

    STephen Holm, MS

     

    Monday, November 12, 2007 8:01 PM