when my user tried to use live meeting the below message appears: --------------------------- Voice and Video Error Information --------------------------- Your audio and/or video session was unexpectedly disconnected. Action required: Please rejoin audio and/or video. -------------------------------------------------------------------------- More details for technical support: --------------------------------------------------------------------------- Message Category: 2 (kNetworkError) Message Code: 8 (kMediaConnectivityFailure) Root Cause Error: 0x00000000 Root Cause Component: kNetwork Audio Input Device: Microphone (SoundMAX Integrated Digital HD Audio) Audio Output Device: Speakers (SoundMAX Integrated Digital HD Audio) Video Input Device: Audio Muted: No Media State: (43,3,3,3,0,0,Connected) AvMcu Uri: sip:<sipname.com:5063;transport=tls;ms-fe=Front End server.com Avmcu Reachable: Yes Acp Reachable: No Diagnostics Information:
When perform log tracing found the subject line.
wonder if anyone in the forum have come across with this with a fix, please give some pointers for this issue.
It's appear to be Symatec Protection Agent 5.1 installed in client machine block's all port range for media from A/V Server. After the policies modified to allow these port range, the problem disappear.
Marked as answer byTheOnlySpidermanThursday, May 14, 2009 8:26 AM
