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Windows Genuine Advantage Notification (KB905474) Failure................... RRS feed

  • Question

  • hi,

    im trying to install the windows advantage KB905474,

    im running windows live Onecare, when ever my computer boots, the icon in the task bar will remain green but after using the computer  for a few minutes the icon will turn to orange and notify me of updates that need to be installed!

    when i click on the balloon to update, it opens up the windows update window in IE7, and begins to search, after the download i click next to install, when i do that, is says "initializing installation" after i minute or two, the installation window says that it was unable to install update, then says it has failed!

    i have read through the forums, but nothing seems to help, i have even tried manually installing the update, which says it has been installed, but when i re-boot, the same as i explained happends again!

    my copy on windows is genuine, as it is registered!

    PLEASE HELP

    Steve

    Tuesday, February 27, 2007 8:00 AM

Answers

  • StevieC,

    The good news is that the report is showing that your installation of XP Home and Office 2003 Standard are Genuine.  It is also showing that both your WGA Validation level and WGA Notifications Utility are several versions behind current, but of course that is due to the system's inablility to finish Windows Updates.

    As far as I can tell, there is nothing wrong with WGA on your computer.

    So, your best option at the moment is to repost to the Windows Updates forum for a better chance of getting help:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

    Also, MS offers free support for Windows Updates, just follow the Help and Support prompts while logged onto the WU site to see your phone and email support options.

    Good Luck!
     

    Saturday, March 3, 2007 11:26 PM
  • Jiggly,

     

    The report is showing that your installation of XP Pro  and Office 2003 Standard are Genuine.  As far as I can tell, there is nothing wrong with WGA on your computer.

     

    So, your best option at the moment is to repost to the Windows Updates forum for a better chance of getting help:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

    Also, MS offers free support for Windows Updates, just follow the Help and Support prompts while logged onto the WU site to see your phone and email support options.

     

     

    STephen HOlm, MS

     

    Friday, August 3, 2007 9:24 PM
  • Hello Marc,

     

            Please I must ask for you to refraim from using language that eludes to curse words. We will do our best to provide a resolve for the problem which you are experiencing. Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing.

     

            You may also consider self help options detailed below.  Please visit the Discussions in Windows Update Forum located here:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US  and post what exactly is causing the problem. This forum specializes with WU problems.

     

    1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here:   http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .  

     

      Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:  

     

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

     

         3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Windows Update Center:  http://support.microsoft.com/ph/6527

     

    Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

     

     

    Thank you,

     

    Stephen Holm, MS
    WGA Forum Manager

    Thursday, December 13, 2007 2:04 AM

All replies

  • StevieC,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, February 27, 2007 4:41 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-3CH77-DQVX7-HBXR6
    Windows Product Key Hash: SvKGYA02bN4fOzzH7F/RxIL21Fw=
    Windows Product ID: 76477-OEM-2167784-04398
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: df5189c4-e2ab-4514-8c01-c53625cca3ea
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>df5189c4-e2ab-4514-8c01-c53625cca3ea</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-HBXR6</PKey><PID>76477-OEM-2167784-04398</PID><PIDType>3</PIDType><SID>S-1-5-21-1343024091-2139871995-725345543</SID><SYSTEM><Manufacturer>P4M80P</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="3"/><Date>20051230000000.000000+000</Date></BIOS><HWID>82DE37F70184205D</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>35BBCE94800106C</Val><Hash>NTpkTMTbhfbrwmh8EiReiG1z3mA=</Hash><Pid>70141-054-2972762-56985</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    on the COA that came with the computer it reads "Windows XP Home Edition"

    and is "OEM Software"

     

    Thanks, StevieC

    Saturday, March 3, 2007 5:24 AM
  • StevieC,

    The good news is that the report is showing that your installation of XP Home and Office 2003 Standard are Genuine.  It is also showing that both your WGA Validation level and WGA Notifications Utility are several versions behind current, but of course that is due to the system's inablility to finish Windows Updates.

    As far as I can tell, there is nothing wrong with WGA on your computer.

    So, your best option at the moment is to repost to the Windows Updates forum for a better chance of getting help:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

    Also, MS offers free support for Windows Updates, just follow the Help and Support prompts while logged onto the WU site to see your phone and email support options.

    Good Luck!
     

    Saturday, March 3, 2007 11:26 PM
  • Dan,

    You haven't told Stevie anything that he didn't know from before. I have the same problem as him. And so do many others.

    Is Microsoft even aware of this? Is anyone really helping resolve this? I have tried everything I found on these forums regarding this update but no dice.

    Sunday, March 11, 2007 8:33 PM
  • Robin Walker over at Windows XP Newsgroups posted this which helped me.

    Download and install the WGA from this link:

    http://go.microsoft.com/fwlink/?linkid=69498

    Sunday, March 11, 2007 9:30 PM
  • Rogue Skywalker,

    StevieC posted that he had already tried to manually download the update:

    "i have read through the forums, but nothing seems to help, i have even tried manually installing the update, which says it has been installed, but when i re-boot, the same as i explained happends again!"

    Sunday, March 11, 2007 11:59 PM
  • A lot of the posts point to an update which is probably slightly older. That one is a 935 kB download. that one didn't work for me either.

    The one I posted in my last post is a different one. It is a 1.26 MB download. And, it worked for me.

    I'm guessing StevieC is facing the same problem as I was. So, hopefully this will work for him also.

    Monday, March 12, 2007 12:19 AM
  • Windows Genuine Download
    Monday, March 12, 2007 3:34 PM
  • I am being continously informed by the Windows Update tool, about Windows Genuine Advantage Notification (KB905474) and Internet Explorer 7 that are critical updates and should be installed immediately, I have tried several times to install these two updates but the intsallation keeps failing. Reading through this forum I came across this link, http://go.microsoft.com/fwlink/?linkid=52012 which was suggested by you to StevieC. I have run it on my pc and the results are as follows:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23835
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: e6dfe47b-6dff-4470-a121-0350dcc95982
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-513-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>e6dfe47b-6dff-4470-a121-0350dcc95982</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23835</PID><PIDType>1</PIDType><SID>S-1-5-21-839522115-2139871995-1417001333</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS P4S800MX ACPI BIOS Revision 1011</Version><SMBIOSVersion major="2" minor="3"/><Date>20050804000000.000000+000</Date></BIOS><HWID>0DDB3C1F0184AE53</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arabian Standard Time(GMT+04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89388-726-2958074-65842</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    The Operating System running on my pc as per COA is Windows XP Professional Edition and this is a OEM Software. I have purchased genuine software and its validated from the windows update website, but I am still facing such problems. I have even tried to manually download these two updates and then tried to install but still the same problem persists and installation fails.

    Kindly suggest how to install these two updates and further I am unable to install Windows Media Player 11, what can be the possible reason for this and how to resolve it.

    Sam

    Thursday, April 19, 2007 10:00 AM
  •  

    Can anyone help me? I keep getting the  after Genuine Advantage Notification download

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 1937e0f1-f512-4256-902d-23a2bafc8c17
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>1937e0f1-f512-4256-902d-23a2bafc8c17</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1776918237-257029921-3604342216</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM061                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.1.2 </Version><SMBIOSVersion major="2" minor="3"/><Date>20061201000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>7EAE383F01841D7A</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Dimension DM061</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>B630732DA861F2C</Val><Hash>6okl0Kr5BHz9S6pbNkLAP0ViUUU=</Hash><Pid>70160-OEM-5691824-50960</Pid><PidType>6</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, April 28, 2007 12:19 AM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 04973786-b545-4f86-b5bd-70348912bc70
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 102
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>04973786-b545-4f86-b5bd-70348912bc70</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2470178045-470113455-3956728416</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MXC051                          </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20060101000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>6B3F361701846062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell XPS MXC051</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>102</Result><Products><Product GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2007</Name><Ver>12</Ver><Val>744C1D2447A0260</Val><Hash>bwliko6hG4zI99NqTbFFuyv+3ns=</Hash><Pid>81613-304-3407455-62718</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, May 9, 2007 8:45 PM
  • Anonymous12345678900987654321,

     

    Please rerun the mgadiag utility and on the Windows tab, note whether the "Resolve" button is available.  If it is, click the button and follow any displayed instructions.

     

    Please report back and tell us whatever the utility told you to do and report any messages or errors that were displayed.

    Wednesday, May 9, 2007 8:50 PM
  • Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {ED15C6FF-C94B-4649-B695-E102F43AE7C6}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.5.540.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ED15C6FF-C94B-4649-B695-E102F43AE7C6}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-4057505388-1157975746-576545755</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX620               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20060220000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>6F8D3E6F0184E06C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Optiplex GX620</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>254F2D5150F4D00</Val><Hash>7WBg1kahXCN2tm7C8QO1mtUNqxA=</Hash><Pid>70141-640-3377125-57225</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

     

    The software says Windows XP Professional; I do not see the information about the product OEM info. I think I threw that away?!?

     

    What should I do now?

    Friday, August 3, 2007 3:42 AM
  • Jiggly,

     

    The report is showing that your installation of XP Pro  and Office 2003 Standard are Genuine.  As far as I can tell, there is nothing wrong with WGA on your computer.

     

    So, your best option at the moment is to repost to the Windows Updates forum for a better chance of getting help:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

    Also, MS offers free support for Windows Updates, just follow the Help and Support prompts while logged onto the WU site to see your phone and email support options.

     

     

    STephen HOlm, MS

     

    Friday, August 3, 2007 9:24 PM
  •  

    I have to completely agree.

     

    This is the single most frustrating thing I have ever experienced. Being a genuine legitimate owner of Windows XP and not being able to use the windows update.

     

    I'm getting really XXXXXXX annoyed.

     

    I have looked everywhere for answers and everyone posts the same circle.

     

    I download the stand alone installer, it installs, it's there on my system, the browser says things are running, active x is on, the diagnosis program says everything is u-bute legit and THEREFORE WON'T display the resolve button. and yet, STILL windows update won't bloody download the updates.

     

    ARGH!!!!!

     

    Don't get me wrong, I am ALL for security. I am all for tightening down and letting legit windows buyers only get the goods, but my god... does Microsoft even know that they have LOCKED OUT legitimate genuine customers from downloading updates?

     

    Seriously?

     

    I know I'm legit.

     

    ~

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-PM49V-BW8QP-TBRPR
    Windows Product Key Hash: IBE1yk2X1hUGtWYNhOxeMvVyNSE=
    Windows Product ID: 76488-022-3592493-22275
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {75C9F179-D136-467F-9F42-DC6E8560FAF6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.1
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Maxthon2\Maxthon.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{75C9F179-D136-467F-9F42-DC6E8560FAF6}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TBRPR</PKey><PID>76488-022-3592493-22275</PID><PIDType>5</PIDType><SID>S-1-5-21-484763869-57989841-839522115</SID><SYSTEM><Manufacturer>Compaq Presario 061</Manufacturer><Model>ES011AA-ABG SR1790AN AP620</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>3.47</Version><SMBIOSVersion major="2" minor="4"/><Date>20060303000000.000000+000</Date></BIOS><HWID>841E369F0184CE78</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    ~

     

    So yeah, I'm a good little Microsoft XXXXXX who buys their *** and can't update it. Geez, thanks Microsoft.

     

    MICROSOFT FIX YOUR XXXXXX UPDATE WEBSITE FOR CHRISTS SAKE!

     

    And no, i ain't ringing the US of A to talk to microsoft. I'm in Australia.

     

    I doubt I'll check back to this forum, I am at wits end and sick of reading answers like what Dan gives and others that just lead you around in circles. You go to the MS forums and all you see is the same stuff without answers.

     

    Since I am NOT the only user experiencing this XXXXXXXX   it MUST BE A MICROSOFT BUG, sorry, let me CORRECT myself: It Must be yet ANOTHER Microsoft BUG that is unfixed.

     

    Please Microsoft, fix your XXXXXX  that we pay for. Why are we paying for stuff that doesn't work?

     

    Sorry for my vent readers, I'm just getting MIGHTY frustrated here and just a little TICKED off.

     

    [Edit]

    Oh let me just answer myself:

     

    [Insert My Name Here],

     

    The report is showing that your installation of XP Pro  is Genuine.  As far as I can tell, there is nothing wrong with WGA on your computer.

     

    So, your best option at the moment is to repost to the Windows Updates forum for a better chance of getting help:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

    Also, MS offers free support for Windows Updates, just follow the Help and Support prompts while logged onto the WU site to see your phone and email support options.

     

     

    [Insert Moderator Name Here]

    Thursday, December 13, 2007 1:37 AM
  • Hello Marc,

     

            Please I must ask for you to refraim from using language that eludes to curse words. We will do our best to provide a resolve for the problem which you are experiencing. Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing.

     

            You may also consider self help options detailed below.  Please visit the Discussions in Windows Update Forum located here:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US  and post what exactly is causing the problem. This forum specializes with WU problems.

     

    1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here:   http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .  

     

      Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:  

     

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

     

         3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Windows Update Center:  http://support.microsoft.com/ph/6527

     

    Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

     

     

    Thank you,

     

    Stephen Holm, MS
    WGA Forum Manager

    Thursday, December 13, 2007 2:04 AM
  •  

    Indeed, you must.

     

    Thank you for your prompt if-not helpful reply.

     

    I have been to those other places you sent me to to look for aid. Nudda.

     

    It is just one big microsoft merry-go-round. Sigh.

     

    Thanks for shuffling me.

     

    {edit}

    And yes I did read your post and did follow instructions:

     

    One method I attempted from your link:

    Method 1: Register the Wups2.dll file in Windows

    To register the Wups2.dll file in Windows, follow these steps:

    1. Stop the Automatic Updates service. To do this, follow these steps:
    a. Click Start, click Run, type cmd, and then click OK.
    b. At the command prompt, type the following command, and then press ENTER:
    net stop wuauserv
    2. Register the Wups2.dll file. To do this, follow these steps:
    a. At the command prompt, type the following command, and then press ENTER:
    regsvr32 %windir%\system32\wups2.dll
    Note For a computer that is running Windows XP Professional x64 Edition, type the following command, and then press ENTER:
    regsvr32 %windir%\syswow64\wups2.dll
    b. Click OK on each verification message that you receive.
    3. Start the Automatic Updates service. To do this, type the following command at the command prompt, and then press ENTER:
    net start wuauserv
    4. Exit the command prompt. To do this type exit, and then press ENTER.

     

    ~~~~~~

    My results of this:

     

    Thursday, December 13, 2007 2:13 AM
  • Hello Again Marc,

     

    First please understand we are not trying to make you feel as if you are on a merry go around. Users, MVPs and I are trying to provide all of our customers with assistance. Also please keep in mind that Windows Updates are not within the scope of assistance for this particular forum so that is why I have provided you with other means for a resolution. Please work with us.

     

    I researched briefly the forums that I recommended for you to visit and found this @:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=KB905474+wont+install+&dg=microsoft.public.windowsupdate&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us   

     

    Please downloade this as it should fix your problem: 

     

    http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/windowsxp-kb905474-enu-x86_4bafa8793e8cdcaf4ba4ffc494df32d496154544.exe

     

     

    Please let me know if this resolution works. If not I would recommend for you to submit a support incident. 

     

    Thank you again,

     

    Stephen Holm, MS
    WGA Forum Manager 

    Thursday, December 13, 2007 3:00 AM
  •  

    Believe it or not Stephen, I already tried that prior to posting here.

     

    It doesn't work.

     

    I'm quite computer savvy, and I have tried almost everything I can think of and everything you have posted.

     

    I even downloaded that link and saved over the top of my already downloaded version of that (same file) and ran it again.

     

    Rebooted many times.

     

    Nadda.

    Nothing.

    Zip.

     

    Microsoft simply doesn't want a portion of its paying users to upgrade anymore. I'll live with that. (how I'm feeling).

     

    I'm sorry for exploding at you, it was directed at the big money maker Microsoft, not you individually.

     

    Support incidents do almost nothing but get polite directions to other things that don't work. So I just gonna give up right now and hope SP3 fixes my problems. Going to sleep (night shift worker here in Australia) then going to bite the bullet and search for a beta version of SP3 (which should have been released last year if Micro$oft wasnt so money hungry with Vista).

     

    Take care Stephen, thank you for doing the research you've done (which I also had already done prior to coming here, but I still thank you). I hope you can understand why I feel like this is just an endless Micro$oft circle, to punish those who pay for their products whilst those who don't, crack their software and have no problems downloading any updates.

     

    Don't believe the above? check out a site some mate of mine sent me: www.9down.com

     

    They said try that to fix your download problems cause it works for them. Unfortunately, their WGA cracker doesn't solve my downloading from Micro$oft website for me; but that thing does work for them. So this whole WGA thing is basically pointless and just annoying for us paying customers. Before you ask, no, I'm not going to rat on my friend. It's his choice to not pay (and after experiencing what paying customers get first hand, I don't blame him).

     

    I would suggest to go to that site and stop that thing from being distributed, or rework the Windows Genuine Protection so it isn't pointless for us paying users to have it, however, I fear it's pointless since they'll continue to find a way around and be able to download updates and in the end, it'll probably just cause paying customers like myself more headaches like what I'm experiencing now in my attempts to download genuine updates for a genuine customer. And as you yourself can see from not just this forum, but multitudes around the world, I ain't the only genuine user having issues here and I'm not the only genuine user who has tried the things you have suggested and found they still fail. *not blaming you. thanking you for the aid* but still feel as I feel.

     

    Please jot that site down to do your investigation but delete it from my post if you can. I didn't link it to promote it. I linked it so you guys who work on the genuine protection thing can see how yet again they have gotten around it and leave us genuine customers to suffer whilst they just bypass it all. again. Crying

     

    Thanks for you time. Sorry if I offended you. I hope you understand where I am coming from. ..and not just I, but many other paying customers out there are in the same boat with me. I just wish Micro$oft actually did care about us more than their product or money and helped us out.

    Thursday, December 13, 2007 3:29 AM
  • MarcDaniel,

     

    While I cannot offer any support or help of any kind. I will state that your frustrations are very familiar to me. I have felt the same way many a time whenever I have tried to deal with WGA and/or WU issues.

     

    Wish you luck and hope that you can get the solution soon. Cheers,

     

    S.

    Wednesday, January 9, 2008 3:23 PM
  • Review Your Installation Results


    Installation Summary

      Successful:   
      Failed:          
      Remaining:   

    -->
    Failed Updates
    For help installing an update successfully, see the solution under each problem description.

    Problem: A problem on your computer is preventing updates from being downloaded or installed
    Solution: To fix the problem, try installing the updates again. If that doesn't work, use the Troubleshooter to try solve the problem.
    Microsoft Windows XP
    Windows Genuine Advantage Notification (KB905474)