Need service pack 1 + more RRS feed

  • Question

  • I have a problem. I need to install an audio driver but i need service pack 1 to install it. But i cant install the either because my computer says i got an invalid copi of windows. Just that i buyed it in a store so it is a real version of Xp Pro. What can i do?
    Tuesday, June 26, 2007 7:48 PM


  • Advanced Nerd,


    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, June 26, 2007 7:58 PM