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Active x RRS feed

  • Question

  • I am trying to install the new direct x download. I don't get the active x at the top of the screen to start the validation process so I go to the bottom of the page and do the alternate. When I click validate I get this:

    Internet Explorer cannot display the webpage

     
     

    Most likely causes:

    • You are not connected to the Internet.
    • The website is encountering problems.
    • There might be a typing error in the address.
     

    What you can try:

     

    Diagnose Connection Problems

     

    More information More information

    • Internet connectivity has been lost.
    • The website is temporarily unavailable.
    • The Domain Name Server (DNS) is not reachable.
    • The Domain Name Server (DNS) does not have a listing for the website's domain.
    • If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

    For offline users

    You can still view subscribed feeds and some recently viewed webpages.
    To view subscribed feeds

    1. Click the Favorites Center button , click Feeds, and then click the feed you want to view.

    To view recently visited webpages (might not work on all pages)

    1. Click Tools , and then click Work Offline.
    2. Click the Favorites Center button , click History, and then click the page you want to view.

    I am very frustrated now, so any help would be much appreciated.
    Wednesday, November 12, 2008 5:36 PM

Answers

  • Good Morning Pnlhisey,


    First I would like for you to run the MGA Diagnostic Tool and provide us with your results. This will allow us to see what you are experiencing. Curious what Internet Browser program do you use for surfing the internet? Please use IE 7 for trying to download the new Direct X program and validation process.  Please follow the steps below as it could resolve your issue. If need be, provide us with additional information to determine the cause of this issue.

    Make sure you are logged on as an Administrator.

    Confirm you are using the most current version of Genuine Advantage by clicking Validate Windows on the website below:

    http://www.microsoft.com/genuine

    If the above steps do not resolve your issue, continue below.

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows XP is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key. 

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Genuine Advantage forum. We look forward to working with you.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, November 17, 2008 7:29 PM
    Wednesday, November 12, 2008 5:45 PM
  • We really need the MGA Diagnostic results in order to diagnose what you are experiencing. Please visit http://support.microsoft.com/ph/11732#tab0 and locate  Contact a Support Professional by Email, Online, or Phone in the upper right hand corner. Here you should be able to receive support.


    Take care,

    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, November 12, 2008 6:37 PM
    Wednesday, November 12, 2008 6:35 PM

All replies

  • Good Morning Pnlhisey,


    First I would like for you to run the MGA Diagnostic Tool and provide us with your results. This will allow us to see what you are experiencing. Curious what Internet Browser program do you use for surfing the internet? Please use IE 7 for trying to download the new Direct X program and validation process.  Please follow the steps below as it could resolve your issue. If need be, provide us with additional information to determine the cause of this issue.

    Make sure you are logged on as an Administrator.

    Confirm you are using the most current version of Genuine Advantage by clicking Validate Windows on the website below:

    http://www.microsoft.com/genuine

    If the above steps do not resolve your issue, continue below.

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows XP is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key. 

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Genuine Advantage forum. We look forward to working with you.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, November 17, 2008 7:29 PM
    Wednesday, November 12, 2008 5:45 PM
  • Ok, for the first link, I get this:

    Validation Not Completed: ActiveX Error

    There are several reasons why validation may not have succeeded.

    • The Microsoft Genuine Advantage Tool requires the user account to have administrative privileges on the computer.
    • The Microsoft Genuine Advantage Tool requires access and is unable to communicate with the Microsoft validation servers. Please click here to learn more about troubleshooting your antivirus, antispyware, Internet Explorer and firewall settings.
    [0x80080296] 

    The second link, I get cannot display web page

    I have windows vista home

    So, I can't even get to the MGADT to download it. My windows is valid, I bought the computer from Dell brand new, everything already installed.
    the sticker says:
    Windows vista home premium OEMAct
    Dell
    That area is light blue, letters are black
    The numbers are black with a pink background.
    Wednesday, November 12, 2008 5:55 PM
  • I just checked, My husband has windows xp and he can't download it either, also gets web page connot be found
    Wednesday, November 12, 2008 5:57 PM
  • Pnlhisey,

    We really need to know the EXACT operating system which is physically installed on the machine you are attempting to download the new Direct X.  
    If the computer in question is running Windows XP please do the following steps:



    Step 1: WGA
    Manual ActiveX Installation

    Click the Start button, then Click Run

    Type: iexplore http://go.microsoft.com/fwlink/?LinkID=39204  then Click OK

     You will be prompted to download “LegitCheckControl.cab”

    Choose Open

     Once this completes, a window will open showing two files. “LegitCheckControl.dll” and “LegitCheckControl.inf” Leave this window open for now.

    Click the Start button, then Click Run

    Type: system32, then Click OK

     (If you are running Windows XP, you may need to click Show Files to allow access to this system directory.)

    Drag the “LegitCheckControl.dll” file from the window that was open into the “system32” directory folder. If you are prompted to overwrite a file, choose Yes, to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, Press Continue, and allow it.)

    Click the Start button, then Click Run

    Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

    You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”

    After you finish the above steps please restart the computer and try to validate Windows XP again. Here is the link:

    http://www.microsoft.com/genuine

    Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully?

    Should you have additional problems please review the knowledge base (KB) article.

    KB307890 - How to activate Windows XP

    http://support.microsoft.com/default.aspx?scid=kb;en-us;307890&sd=techh .      

     Restart the computer and contact the Microsoft Activation Center to re-activate Windows should you need assistance. Activation and Registration of a Microsoft product can be located at:

    http://support.microsoft.com/kb/326851/en-us

    The Office Activation Center can be reached at (888) 571-2048  from 8:00 AM to 10:00 PM Pacific Time

    Thank you for contacting us here in the WGA program forums.


    Stephen Holm
    Wednesday, November 12, 2008 6:26 PM
  • I have Vista
    Wednesday, November 12, 2008 6:29 PM
  • We really need the MGA Diagnostic results in order to diagnose what you are experiencing. Please visit http://support.microsoft.com/ph/11732#tab0 and locate  Contact a Support Professional by Email, Online, or Phone in the upper right hand corner. Here you should be able to receive support.


    Take care,

    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, November 12, 2008 6:37 PM
    Wednesday, November 12, 2008 6:35 PM
  • Ok, thank you for trying, but every link Ive tried has been unavailable or cant find. But again, thank you for trying.
    Wednesday, November 12, 2008 6:43 PM
  • Both my husband and myself run on vista and are trying to download now for the third day the newest version of directx.  The only thing that happens is we get to the initializing stage and then it says it is "cannot download the file check connection" even though are connection is fine.  We currently have a version of directX 10 downloaded we are simply trying to update from the Nov. release.  What are we doing wrong and what needs to be done in order to fix this situation?
    Saturday, November 15, 2008 2:06 PM