CRM 2011: Outlook Plugin to automate Campaigns RRS feed

  • Question

  • Hi,

    I have a requirement to automate the Campaign process. As a part of automation, I have to track emails from Outlook using code. At the moment, I can think of fetching the Sender, Recipients, Subject & body of the Outlook email. Then creating an object of CRM Email activity. Then I would set the State of the Email activity to Completed so that It doesn't appear as an open activity. But I am not sure if this is the ideal solution.

    Also, I thought of using Email Router to track the outgoing emails. But I am afraid if my project could depend on the configuration of Email Router and work seamlessly.

    Does Microsoft provide any API for tracking mails programmatically?

    Thanks & Regards,

    Ajay Chawla
    Wednesday, June 8, 2011 10:09 AM


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