Hello,
I am having hard time figuring out how I would write a work flow to change queue items based on a option set that is on the case form.
Example.
Case Form
Level 1 - Queue 1
Level 2 - Queue 2
Level 3 - Queue 3
I want to write a workflow so that if the form field changes it will move it out of queue 1 and into queue 2. and from queue 2 to queue 1 if selected. So basically work both ways.
I have successfully created a on create event that puts them into the proper queue when it is created. But once that is done I cannot query the case field from queue item and cant the other way either. Tried to make a child process but cannot see the
queue item child process from the case workflow.
Any input would be greatly appreciated.