CRM 2011 workflow to change queues based on form field

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  Hello,

  I am having hard time figuring out how I would write a work flow to change queue items based on a option set that is on the case form.

  Example.

  Case Form

  Level 1 - Queue 1

  Level 2 - Queue 2

  Level 3 - Queue 3

  I want to write a workflow so that if the form field changes it will move it out of queue 1 and into queue 2. and from queue 2 to queue 1 if selected. So basically work both ways.

  I have successfully created a on create event that puts them into the proper queue when it is created. But once that is done I cannot query the case field from queue item and cant the other way either. Tried to make a child process but cannot see the queue item child process from the case workflow.

  Any input would be greatly appreciated.

  Tuesday, August 5, 2014 7:29 PM