locked
CRM 2011 workflow to change queues based on form field RRS feed

  • Question

  • Hello,

    I am having hard time figuring out how I would write a work flow to change queue items based on a option set that is on the case form.

    Example.

    Case Form

    Level 1 - Queue 1

    Level 2 - Queue 2

    Level 3 - Queue 3

    I want to write a workflow so that if the form field changes it will move it out of queue 1 and into queue 2. and from queue 2 to queue 1 if selected. So basically work both ways.

    I have successfully created a on create event that puts them into the proper queue when it is created. But once that is done I cannot query the case field from queue item and cant the other way either. Tried to make a child process but cannot see the queue item child process from the case workflow.

    Any input would be greatly appreciated.

    Tuesday, August 5, 2014 7:29 PM

All replies