locked
WGA Diagnostic Data for Troubleshooting RRS feed

  • Question

  • I am getting the the following error "error code 0x80070426" when I try to update via Windows Update and Windows Defender. 

    Please look at the Windows diagnostic tool report below: 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.1.0.003
    ID: {E9A5E167-DC74-49B4-9410-3643B0E2DD27}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error: M:20091212174137512-P:20100818113948898
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E9A5E167-DC74-49B4-9410-3643B0E2DD27}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-606285978-355243476-1217944161</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>T-6815</Model></SYSTEM><BIOS><Manufacturer>Gateway</Manufacturer><Version>89.12</Version><SMBIOSVersion major="2" minor="4"/><Date>20070525000000.000000+000</Date></BIOS><HWID>5B323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8BEB18858519018</Val><Hash>wqqaYr4KnXV220h101qnGsVndTM=</Hash><Pid>81602-OEM-6801265-54627</Pid><PidType>11</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>1873F6844D076CE</Val><Hash>Sh+babnOV55b2QCU4Im5OV6Yp7w=</Hash><Pid>81599-871-7538057-65996</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAeqjOThBMmCUC60aDonBS/uzY8vS8qm7sNvesViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC INTEL CRESTLNE
      FACP INTEL CRESTLNE
      HPET INTEL CRESTLNE
      BOOT PTLTD $SBFTBL$
      MCFG INTEL CRESTLNE
      TCPA Intel CRESTLN
      TMOR PTLTD        
      SLIC GATEWA SYSTEM  
      APIC INTEL CRESTLNE
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci


    Saturday, August 21, 2010 6:16 AM

Answers

  • Hello madmike,

    The problem centers on the line in the Diagnostic Report that reads:

    "TTS Error: M:20091212174137512-P:20100823113252338"

    TTS means Tamper Time Stamp. It lists the last time a particular tamper occured.

    In your case I see two tampers.

    M:20091212174137512This one is from back in 2009 so it's not the one that causeing the current issue

    P:20100823113252338 - This one is from August 23 of 2010 so It Is the one that's causing the current issue.

      The letter in front of the timestamp tells us what type of Tamper it is (M=Mod-Auth, K=Kernel Mod and T= Trusted Store).  However, the tamper your Windows is currently experiencing starts with a "P".  I'll be honest, in the years I've been supporting WGA on Vista, I have seen a P type Tamper very few times and don't even know what the P stands for.

      However, I can give you steps that have help some people, with this typeof Tamper, in the past


    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.


    1) Login to Vista in Normal Mode (not safe mode)
    2) Launch an Internet Browser
    3) Type: %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select 'Run as Administrator'
    6) In the CMD window, type: sfc /scannow
    7) Reboot twice and see if that resolves the issue.

     

    b. Repairing Windows using System Restore:


    1) Reboot Vista into Safe Mode
    2) Click the ‘Start’ button
    3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
    4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    5) Click the "Next" button.
    6) Reboot back into Normal mode

     

    c. Reset Vista's Licensing Store:

    1) Open an Internet Browser
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Reboot Twice
    12) You will likely be asked to enter a Product Key. Use th one found on the sticker on the side or bottom of the computer

      In addition, since we have found that many tampers can be caused by a Malware infection, I would also recommend scanning your computer with a Anti-Virus program (perferably multiple scanned with multiple different AV programs).

      If what I have given doesn't resolve the issue, the next step would be to create a (no cost) Service Request at http://support.microsoft.com/gp/contactwga for further assistance. 

     If you do resolve the issue, (if possable) please be sure to post back with what did the trick.

    Thank you,


    Darin MS
    Tuesday, August 24, 2010 8:24 PM

All replies

  • "madmike98705" wrote in message news:ee634c18-b697-4446-8087-6147e6735e79...
    I am getting the the following error "error code 0x80070426" when I try to update via Windows Update and Windows Defender. 

    Please look at the Windows diagnostic tool report below: 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
     

    Licensing Data-->
    Software Licensing service is not running.

     

    Your software Licensing service is not running for some reason - it may be that you have switched it off, or it may be that some malware has done so.
    First try switching it back on manually.....
    click on the Start  button
    In the Search box, type
    services.msc
    hit the Enter key, and accept the UAC prompt
    look for the Software Licensing Service in the list that appears - right-click on it, and select Properties from the drop-down.
    Ensure that the Startup type is set to Automatic, and attempt to start the service.
    If it starts but immediately stops, then the chances are that you have malware on your system.
    If it refuses to start, what EXACT error message do you get?
     
    Reboot
    Run MGADiag again, and post the result in your reply
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, August 21, 2010 9:42 AM
    Moderator
  • Noel, 

    I get the following error message when I try to start the Software Licensing Service:

     

    "Windows could not start the Software Licensing service on Local Computer. Error 0xc004d10a: 0xc004d10a"

     

    Here is a result of the MGA Diagnostic Check:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0x80070426

    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6

    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=

    Windows Product ID: 89578-OEM-7332157-00141

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.1.0.003

    ID: {E9A5E167-DC74-49B4-9410-3643B0E2DD27}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.7.59.1

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.100218-0019

    TTS Error: M:20091212174137512-P:20100823113252338

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6001.18000

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{E9A5E167-DC74-49B4-9410-3643B0E2DD27}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-606285978-355243476-1217944161</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>T-6815</Model></SYSTEM><BIOS><Manufacturer>Gateway</Manufacturer><Version>89.12</Version><SMBIOSVersion major="2" minor="4"/><Date>20070525000000.000000+000</Date></BIOS><HWID>5B323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8BEB18858519018</Val><Hash>wqqaYr4KnXV220h101qnGsVndTM=</Hash><Pid>81602-OEM-6801265-54627</Pid><PidType>11</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>1873F6844D076CE</Val><Hash>Sh+babnOV55b2QCU4Im5OV6Yp7w=</Hash><Pid>81599-871-7538057-65996</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software Licensing service is not running.

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAeqjOThBMmCUC60aDonBS/uzY8vS8qm7sNvesViqF

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC INTEL CRESTLNE

      FACP INTEL CRESTLNE

      HPET INTEL CRESTLNE

      BOOT PTLTD $SBFTBL$

      MCFG INTEL CRESTLNE

      TCPA Intel CRESTLN

      TMOR PTLTD        

      SLIC GATEWA SYSTEM  

      APIC INTEL CRESTLNE

      SSDT SataRe SataAhci

      SSDT SataRe SataAhci

      SSDT SataRe SataAhci

      SSDT SataRe SataAhci

      SSDT SataRe SataAhci

     

     

    Monday, August 23, 2010 5:44 PM
  • Hello madmike,

    The problem centers on the line in the Diagnostic Report that reads:

    "TTS Error: M:20091212174137512-P:20100823113252338"

    TTS means Tamper Time Stamp. It lists the last time a particular tamper occured.

    In your case I see two tampers.

    M:20091212174137512This one is from back in 2009 so it's not the one that causeing the current issue

    P:20100823113252338 - This one is from August 23 of 2010 so It Is the one that's causing the current issue.

      The letter in front of the timestamp tells us what type of Tamper it is (M=Mod-Auth, K=Kernel Mod and T= Trusted Store).  However, the tamper your Windows is currently experiencing starts with a "P".  I'll be honest, in the years I've been supporting WGA on Vista, I have seen a P type Tamper very few times and don't even know what the P stands for.

      However, I can give you steps that have help some people, with this typeof Tamper, in the past


    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.


    1) Login to Vista in Normal Mode (not safe mode)
    2) Launch an Internet Browser
    3) Type: %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select 'Run as Administrator'
    6) In the CMD window, type: sfc /scannow
    7) Reboot twice and see if that resolves the issue.

     

    b. Repairing Windows using System Restore:


    1) Reboot Vista into Safe Mode
    2) Click the ‘Start’ button
    3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
    4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    5) Click the "Next" button.
    6) Reboot back into Normal mode

     

    c. Reset Vista's Licensing Store:

    1) Open an Internet Browser
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Reboot Twice
    12) You will likely be asked to enter a Product Key. Use th one found on the sticker on the side or bottom of the computer

      In addition, since we have found that many tampers can be caused by a Malware infection, I would also recommend scanning your computer with a Anti-Virus program (perferably multiple scanned with multiple different AV programs).

      If what I have given doesn't resolve the issue, the next step would be to create a (no cost) Service Request at http://support.microsoft.com/gp/contactwga for further assistance. 

     If you do resolve the issue, (if possable) please be sure to post back with what did the trick.

    Thank you,


    Darin MS
    Tuesday, August 24, 2010 8:24 PM
  • "madmike98705" wrote in message news:dc04b3ee-9e82-47e6-883b-bdbbc2c53066...

    Noel, 

    I get the following error message when I try to start the Software Licensing Service:

     

    "Windows could not start the Software Licensing service on Local Computer. Error 0xc004d10a: 0xc004d10a"

     

    Here is a result of the MGA Diagnostic Check:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0x80070426

    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6

    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=

    Windows Product ID: 89578-OEM-7332157-00141

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.1.0.003

    ID: {E9A5E167-DC74-49B4-9410-3643B0E2DD27}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.7.59.1

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.100218-0019

    TTS Error: M:20091212174137512-P:20100823113252338

    I think I'm going to have to leave this one to Darin's tender mercies :)
    You have a very long-standing Mod-Auth tamper (from December 2009) - and a P-type Tamper (which I hear Darin doesn't even know the meaning of -yet!), of much more recent vintage.
     
    Normally the recommendation would be to uninstall whatever software is causing the tamper - but at this distance in time, it would be unlikely to be effective, and a System Restore is out of the question.
     
     

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, August 28, 2010 7:40 PM
    Moderator