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MGADiag crash (and other WGA crashes) RRS feed

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    Recently my PC had a virus, and after removing it I am having problems with any WGA related activity. Re-installing SP2 did not help any.

     

    The symptom is that by clicking the "Continue" button on the WGADiag.exe dialog to initiate diagnosis my computer will crash, no blue screen, no error messages. It just reboots instantly. It will also reboot if I try to run wga-tray or connect to the internet for updates. I had to disable auto-update to keep it from crashing when it boots.

     

    Is there a list of .dll files that WGADiag would be touching when it runs? I could check the version on them to see if they somehow became corrupted.

     

    Thanks for any input.

    Sunday, July 22, 2007 8:12 PM

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    Please do not crosslink posts - it really clutters things up when trying to manage posts and content.

     

    Do you have any problems when going to www.microsoft.com/genuine/diag?

     

    If so, I would recommend doing a clean format and installation. We can't really troubleshoot what problems the Virus may have caused on your PC unfortunately Sad. It may have caused other underlying issues - which the safest and cleanest route would be to reinstall the OS.

    Monday, July 23, 2007 6:43 PM
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    I went to www.microsoft.com/genuine/diag and run the test. I had to download several ActiveX components. Everything had passed except for the Windows ActiveX component. Then a final dialog came up for me to install something and when I clicked on Install my PC rebooted.
    Tuesday, July 24, 2007 1:21 AM

All replies

  • Question
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    Please do not crosslink posts - it really clutters things up when trying to manage posts and content.

     

    Do you have any problems when going to www.microsoft.com/genuine/diag?

     

    If so, I would recommend doing a clean format and installation. We can't really troubleshoot what problems the Virus may have caused on your PC unfortunately Sad. It may have caused other underlying issues - which the safest and cleanest route would be to reinstall the OS.

    Monday, July 23, 2007 6:43 PM
  • Question
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    I went to www.microsoft.com/genuine/diag and run the test. I had to download several ActiveX components. Everything had passed except for the Windows ActiveX component. Then a final dialog came up for me to install something and when I clicked on Install my PC rebooted.
    Tuesday, July 24, 2007 1:21 AM