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  • Question

  •  

    When I First instaled this copy of XP I had no problem I am bewildered.

     

    Diagnostic Report (1.5.0540.0):

    -----------------------------------------

    WGA Data-->

    Genuine Validation Status: Blocked VLK

    Windows Product Key: *****-*****-KP686-D8T7X-HDMQ8

    Windows Product Key Hash: qqt6kUxM7yW5toc+6+PHdNdh2os=

    Windows Product ID: 76487-645-2775716-23226

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    Download Center code: Expired code.

    ID: a2b2ad88-b852-408e-bbd7-ea4b0508218b

    Is Admin: Yes

    AutoDial: Yes

    Registry: 0x0

    WGA Version: Registered, 1.5.540.0

    Signature Type: Microsoft

    Validation Diagnostic:

     

    System Scan Data-->

    Scan: Complete

    Cryptography: Complete

     

    Notifications Data-->

    Cached Result: 3

    Cache refresh Interval: 8966 seconds

    Extended notification delay(non-genuine): N/A

    Extended notification delay(un-activated): N/A

    All disabled: N/A

    Reminder reduced: N/A

    File Exists: Yes

    Version: 1.5.540.0

    Signatue Type: Microsoft

     

    OGA Data-->

    Office Status: 114

    Office Diagnostics:

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>a2b2ad88-b852-408e-bbd7-ea4b0508218b</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-HDMQ8</PKey><PID>76487-645-2775716-23226</PID><PIDType>1</PIDType><SID>S-1-5-21-1214440339-573735546-682003330</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1009.003</Version><SMBIOSVersion major="2" minor="3"/><Date>20050905000000.000000+000</Date></BIOS><HWID>52B330970184606C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>    <Software><Office><Result>114</Result><Products><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55585</Pid></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55228</Pid></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70172-640-0000106-55053</Pid></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57071</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, July 25, 2006 5:27 PM

Answers

  • Arthur,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool here and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

     

    Tuesday, July 25, 2006 6:33 PM