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Client can't join session RRS feed

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    Hi

     

    I've had my ShareView working with one client a couple of weeks ago so I think everything is working ok at my end, but now I have another client who cannnot join a session. He gets an error saying the session is unavailable.

     

    How do I troubleshoot this? Firewall issues? Browser issues? User can't type?

     

    Thanks for your suggestions - generally it looks like a useful product

     

    Mick

    Friday, June 15, 2007 2:18 AM

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    Hi Mick,

     

    we will need the log file from the machine which is not able to connect to a session. Once that you have that, could you please copy the last 30 or so lines of the log file as a code sample in a reply to this thread? The client will need to go through an unsuccessful  "join session" try in order for the log file to make sense.

     

    Thank you for using SharedView Beta!

    Maria

    Friday, June 15, 2007 5:33 PM

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    Hi MickDevine,

     

    Can you please provide more information to help investigate this issue?  

     

    Are you able to use SharedView to work with other SharedView clients?

    Was the person who could not join the session entered the correct host session email address?

     

    To troubleshoot this on the host machine, the host can verify if SharedView receives the joining request by either of the following steps

    1) The host will see a join request dialog pop up at the lower right corner of the desktop

    2) The host can check the SharedView log file

    You can find it by going to “Start” -> “Run” -> type “%temp%” (without quotes). The filename should be like sharedview-debug20.txt.

     

    Thanks for using SharedView!

     

    Tony Lee

     

     

     

    Friday, June 15, 2007 4:00 AM
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    Hi Tony

     

    Thanks for the prompt response

    Yes, I have used SharedView with one other client and that worked very smoothly

    He said he was entering the correct email address and password. I tried generating a new session and gave him those details by phone (first was by email) and he still had the same problem. I didn't see any joining request at my end.

     

    I've found the log file. What should I look for in it?

     

    Thanks

     

    Mick

    Friday, June 15, 2007 6:52 AM
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    Hi Mick,

     

    we will need the log file from the machine which is not able to connect to a session. Once that you have that, could you please copy the last 30 or so lines of the log file as a code sample in a reply to this thread? The client will need to go through an unsuccessful  "join session" try in order for the log file to make sense.

     

    Thank you for using SharedView Beta!

    Maria

    Friday, June 15, 2007 5:33 PM
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    Hi Mick,

     

    Did you get a chance to check your SharedView log file?  You can find it by going to “Start” -> “Run” -> type “%temp%”, and look for a file called sharedview-debug--.txt.  When you get a chance to share the file with us, please come back to the forms so we can continue to work through this issue with you.

     

    Thanks for using SharedView!

    Friday, June 29, 2007 5:18 PM
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    Just found SV today, loaded on two systems, having a similar problem.  When I start a session and send an invitation, the invitee tries to join meeting, and gets the "unavailable" message.  After the third attempt, I finally got a message the person was trying to join the meeting, and it worked.

    Monday, January 7, 2008 3:14 PM