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    Yesterday I upgraded 2 of my PCs from Windows 8 to Windows 8.1. Both of them are now unable to connect to the server. The Launchpad opens, but says that the server is off-line. The Alert Viewer doesn't work and client back-ups aren't possible.

    This is what I see on the desktop:

    Has anyone else got the same issue? Any suggested workarounds?

    Before I upgraded the client back-ups were working like clock-work. One of the machines is 64 bit and the other is 32 bit.

    Thanks a lot!

    Friday, October 18, 2013 6:19 PM

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    I uninstalled the connector software, flushed DNS (Command Prompt: ipconfig /flushdns), rebooted, reinstalled the connector, appears to be working.  Will test on 2nd PC.

    Update: Worked on 2nd PC.

    • Edited by mattsplat Friday, October 18, 2013 7:29 PM
    • Proposed as answer by mattsplat Friday, October 18, 2013 7:29 PM
    • Marked as answer by spacecaldwell Friday, October 18, 2013 7:59 PM
    Friday, October 18, 2013 7:10 PM

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    Exact same issue on 2 PC's here: working on Windows 8, not working after Windows 8.1 update.
    Friday, October 18, 2013 6:47 PM
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    I uninstalled the connector software, flushed DNS (Command Prompt: ipconfig /flushdns), rebooted, reinstalled the connector, appears to be working.  Will test on 2nd PC.

    Update: Worked on 2nd PC.

    • Edited by mattsplat Friday, October 18, 2013 7:29 PM
    • Proposed as answer by mattsplat Friday, October 18, 2013 7:29 PM
    • Marked as answer by spacecaldwell Friday, October 18, 2013 7:59 PM
    Friday, October 18, 2013 7:10 PM
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    Thanks mattsplat - that did the trick! Worked on both my PCs and I have them backing up now!

    Friday, October 18, 2013 8:00 PM
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    I had the same issue/errors after update to 8.1 but restarting the pc and letting it sit over night resolved everything.  Next step would have been uninstall/reinstall the connector.
    • Proposed as answer by Dave Mullard Thursday, October 24, 2013 2:32 PM
    Saturday, October 19, 2013 7:37 PM
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    I had the same issue/errors after update to 8.1 but restarting the pc and letting it sit over night resolved everything.  Next step would have been uninstall/reinstall the connector.

    Well, much to my amazement, that worked. Much easier than an uninstall/re-install.

    Thanks

    Thursday, October 24, 2013 2:32 PM