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Product key problem RRS feed

  • Question

  • I bought a genuine windows xp professional and set it up on my computer with no problem. The product key I had sent to me via Email. I looked at the packaging of the cd and there is no product key visible and no yellow sticker like I thought there should be. Now my computer is down and I cant reach my product key to finish reinstalling win xp because the email is saved on the computer. Any advise??
    Wednesday, December 20, 2006 12:36 PM

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  • my name is marshall and i brought a copy windows xp professional with the product key and i can,t get any updates on my computer because it keep coming back saying that it not geniune copy. I have wrote to microsoft about this problem and i can,t get them to resolved this problem.I having with the product key and the updates.so i am asking who do i ask for help now.
    Wednesday, December 20, 2006 4:22 PM
  • Thursday, December 21, 2006 6:03 PM
    Moderator
  •  marshall_mitchell50 wrote:
    my name is marshall and i brought a copy windows xp professional with the product key and i can,t get any updates on my computer because it keep coming back saying that it not geniune copy. I have wrote to microsoft about this problem and i can,t get them to resolved this problem.I having with the product key and the updates.so i am asking who do i ask for help now.

    Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

     

    Thursday, December 21, 2006 6:03 PM
    Moderator