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Windows 7 Home Premiums not genuine RRS feed

  • Question

  • I got a Dell Studio laptop last year and it came with a pre-installed copy of Windows 7 Home Premium. But after I got my keyboard fixed (some keys not functioning since accidentally spilled water), it shows black screen and "copy is not genuine". I tried several key finder gadgets online that's supposed to find my product key in the registry, but after I typed the product key in the activation window, it doesn't work.

    Thanks!

    Rita

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9FT4M-2WXR8-P3C6R
    Windows Product Key Hash: evQRu5b8/hUJ5W+VDWjPjoprUic=
    Windows Product ID: 00359-231-5252383-86266
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {514FABDD-BE0A-4D8B-B091-AF10AAA240D7}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Ultimate 2007 - 101 Not Activated
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{514FABDD-BE0A-4D8B-B091-AF10AAA240D7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P3C6R</PKey><PID>00359-231-5252383-86266</PID><PIDType>5</PIDType><SID>S-1-5-21-416546336-4055489226-2822021766</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1555</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="5"/><Date>20090320000000.000000+000</Date></BIOS><HWID>AAB93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>84B9C24ED082586</Val><Hash>tyiZ/dcb+zqWe0jHG65uncl8TX8=</Hash><Pid>89388-707-0366501-65854</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>616E26A71242F10</Val><Hash>WauuUJk4lg34Bl4cn19L6OeqwOU=</Hash><Pid>81608-904-9400177-65700</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 3b965dfc-31d9-4903-886f-873a0382776c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00172-231-525238-00-2052-7600.0000-2772010
    Installation ID: 005406797741709414936744071001400085021946651816340256
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P3C6R
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 10/4/2010 4:00:54 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:4:2010 15:06
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEABQABAAEAAQACAAAAAgABAAEA6GFkEms5en9qC+5VbGUmnlqFxnCN75qIREksbDKzRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      SLIC            DELL          M09   
      OSFR            DELL          DELL   
      SSDT            PmRef        CpuPm
      SSDT            PmRef        CpuPm
      SSDT            PmRef        CpuPm

    Monday, October 4, 2010 11:10 PM

Answers

  • "Rita Wong" wrote in message news:eea6ae68-c1ad-458c-bb45-8f3e78b56a28...

    I got a Dell Studio laptop last year and it came with a pre-installed copy of Windows 7 Home Premium. But after I got my keyboard fixed (some keys not functioning since accidentally spilled water), it shows black screen and "copy is not genuine". I tried several key finder gadgets online that's supposed to find my product key in the registry, but after I typed the product key in the activation window, it doesn't work.

    Thanks!

    Rita

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9FT4M-2WXR8-P3C6R
    Windows Product Key Hash: evQRu5b8/hUJ5W+VDWjPjoprUic=
    Windows Product ID: 00359-231-5252383-86266
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003


    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Ultimate 2007 - 101 Not Activated

    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    File Scan Data-->

    Other data-->
    BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="5"/><Date>20090320000000.000000+000</Date></BIOS>
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 3b965dfc-31d9-4903-886f-873a0382776c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00172-231-525238-00-2052-7600.0000-2772010
    Installation ID: 005406797741709414936744071001400085021946651816340256
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P3C6R
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 10/4/2010 4:00:54 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0


    The Key in use here is NOT one issued by Dell - and the BIOS is not compatible with a OEM_SLP activation of Win 7 (which is what all Dells ship with), since it was manufactured well before Win 7 came out.
    You have three versions of Office installed - one of which is definitely counterfeit (using a blocked Product Key for Office Enterprise, which is not for sale to the general public), one of which hasn't been activated, and the other is probably a trial version.
    If you got this machine from Dell, then it didn't come with Win7 on it (although you may have qualified for and received a free upgrade later)
    The key that goes with the install should be with the disks that came with the machine. The key currently in use is a Default Key - one that the installer puts in when no key is entered during the install - and cannot be activated. You need to change the Product Key to that which came with your Win 7 disk.
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, October 6, 2010 10:14 PM
    Tuesday, October 5, 2010 5:13 AM
    Moderator
  • Hello, Rita

    To add to and clarify what Noel said, the key you are using currently is from MSDN and has been blocked from activating. These keys are not intended to be sold or used outside of the owner’s environment.

    In the event that your computer did come with Windows 7, you should have a Certificate of Authenticity (CoA) sticker on it that has a product key and shows what version of Windows it is for. You can try entering this key if the version listed matches what you have installed (Windows 7 Home Premium).

     


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Marked as answer by Darin Smith MS Wednesday, October 6, 2010 10:14 PM
    • Unmarked as answer by Rita Wong Wednesday, October 6, 2010 10:41 PM
    • Marked as answer by Rita Wong Wednesday, October 6, 2010 10:41 PM
    Tuesday, October 5, 2010 5:18 PM
    Moderator

All replies

  • "Rita Wong" wrote in message news:eea6ae68-c1ad-458c-bb45-8f3e78b56a28...

    I got a Dell Studio laptop last year and it came with a pre-installed copy of Windows 7 Home Premium. But after I got my keyboard fixed (some keys not functioning since accidentally spilled water), it shows black screen and "copy is not genuine". I tried several key finder gadgets online that's supposed to find my product key in the registry, but after I typed the product key in the activation window, it doesn't work.

    Thanks!

    Rita

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9FT4M-2WXR8-P3C6R
    Windows Product Key Hash: evQRu5b8/hUJ5W+VDWjPjoprUic=
    Windows Product ID: 00359-231-5252383-86266
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003


    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Ultimate 2007 - 101 Not Activated

    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    File Scan Data-->

    Other data-->
    BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="5"/><Date>20090320000000.000000+000</Date></BIOS>
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 3b965dfc-31d9-4903-886f-873a0382776c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00172-231-525238-00-2052-7600.0000-2772010
    Installation ID: 005406797741709414936744071001400085021946651816340256
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P3C6R
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 10/4/2010 4:00:54 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0


    The Key in use here is NOT one issued by Dell - and the BIOS is not compatible with a OEM_SLP activation of Win 7 (which is what all Dells ship with), since it was manufactured well before Win 7 came out.
    You have three versions of Office installed - one of which is definitely counterfeit (using a blocked Product Key for Office Enterprise, which is not for sale to the general public), one of which hasn't been activated, and the other is probably a trial version.
    If you got this machine from Dell, then it didn't come with Win7 on it (although you may have qualified for and received a free upgrade later)
    The key that goes with the install should be with the disks that came with the machine. The key currently in use is a Default Key - one that the installer puts in when no key is entered during the install - and cannot be activated. You need to change the Product Key to that which came with your Win 7 disk.
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, October 6, 2010 10:14 PM
    Tuesday, October 5, 2010 5:13 AM
    Moderator
  • Hello, Rita

    To add to and clarify what Noel said, the key you are using currently is from MSDN and has been blocked from activating. These keys are not intended to be sold or used outside of the owner’s environment.

    In the event that your computer did come with Windows 7, you should have a Certificate of Authenticity (CoA) sticker on it that has a product key and shows what version of Windows it is for. You can try entering this key if the version listed matches what you have installed (Windows 7 Home Premium).

     


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Marked as answer by Darin Smith MS Wednesday, October 6, 2010 10:14 PM
    • Unmarked as answer by Rita Wong Wednesday, October 6, 2010 10:41 PM
    • Marked as answer by Rita Wong Wednesday, October 6, 2010 10:41 PM
    Tuesday, October 5, 2010 5:18 PM
    Moderator
  • Thanks David and Noel!

     I found the CoA hidden under my battery, which took me a while...but my windows is working now.

    Wednesday, October 6, 2010 10:41 PM