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update 3.1 and update agent fail to install (win xp sp2) after xp repair from restore disc RRS feed

  • Question

  • I use Windows Automatic Update to install my updates. Just recently, it
    > shows
    > to update to Windows Installer 3.1 Redistributable (v2). I have it update
    > but
    > it says that it could not be installed. I
    > tried going to Microsoft's website
    > to download it myself, and do both "Run" and "Save" but I still get an
    > error
    > that states it could not be installed. Then it proceeds to uninstall that
    > package and reboot my computer. The error during the failed install is KB893803v2.

    I recently had to restore my Xp SP2 from the restore disc and tried to register the wups2.dll from the command line(which showed as successful), but I still cannot run update 3.1 or the update agent.

    Eric




    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {A97F94E1-AED5-4A46-B1EF-F4505330719C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional with FrontPage - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A97F94E1-AED5-4A46-B1EF-F4505330719C}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1137349490-1531869583-2611720077</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex 745                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.3.1 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070521000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>77E2353F0184607A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Optiplex GX745</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.18.5"/><File Name="WgaLogon.dll" Version="1.7.18.5"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>79B3450CC4E527A</Val><Hash>UZ2JX4lB1zRgGd3qOq9CaWLCB6U=</Hash><Pid>54185-640-1006696-17371</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="17" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1A704:Dell Inc|1669A:HITACHI, Ltd|1669A:HITACHI, Ltd|1669A:HITACHI, Ltd|1A704:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Monday, May 11, 2009 1:51 AM

Answers

  • Hello Eric,


    Thank you for visiting the WGA Forum.  Dan is correct this issue does fall outside the WGA support scope. I would like to provde some information which may help.  Unfortunately Windows Installer is outside of our expertise and is out of scope for Windows Genuine Advantage (WGA) program forum.  This Knowledge Base (KB) article may help you to resolve common Windows Installer problems you may have encountered: 

    KB555175 - How to resolve Common "Windows Installer" Problems

    http://support.microsoft.com/kb/555175/en-us

    Also you may be required to use the Windows Installer Cleanup Utility to uninstall the failed product as outlined in Method 3 of the previous KB article.

    KB290301 - Description of the Windows Installer Cleanup Utility

    http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

    Next you may be required to download and install the Windows Installer 3.1 Redistributable (v2). This is located at the following link:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c&DisplayLang=en 

    If you need further assistance please post your question to the “Discussions in Windows XP General” forum newsgroups for continued resolution. Use the following link:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, please see the following KB articles.

    KB322756 - How to back up and restore the registry in Windows XP and Windows Vista

    http://support.microsoft.com/kb/322756/

    KB256986 - Windows registry information for advanced users

    http://support.microsoft.com/kb/256986/

     

    Thank you for contacting the WGA program forum.



    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, May 11, 2009 5:28 PM
    Monday, May 11, 2009 5:25 PM

All replies

  • Hello djtricky,

    Your question about Windows Update is not related to Windows Genuine Advantage so it is off-topic to this forum.

    BTW, I find that "Dial-a-fix" v.60 works wonders for getting Windows Updates problems ironed out. :-)  Visit your favorite search engine and search on Dial-a-fix.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, May 11, 2009 3:22 AM
  • Hello Eric,


    Thank you for visiting the WGA Forum.  Dan is correct this issue does fall outside the WGA support scope. I would like to provde some information which may help.  Unfortunately Windows Installer is outside of our expertise and is out of scope for Windows Genuine Advantage (WGA) program forum.  This Knowledge Base (KB) article may help you to resolve common Windows Installer problems you may have encountered: 

    KB555175 - How to resolve Common "Windows Installer" Problems

    http://support.microsoft.com/kb/555175/en-us

    Also you may be required to use the Windows Installer Cleanup Utility to uninstall the failed product as outlined in Method 3 of the previous KB article.

    KB290301 - Description of the Windows Installer Cleanup Utility

    http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

    Next you may be required to download and install the Windows Installer 3.1 Redistributable (v2). This is located at the following link:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c&DisplayLang=en 

    If you need further assistance please post your question to the “Discussions in Windows XP General” forum newsgroups for continued resolution. Use the following link:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, please see the following KB articles.

    KB322756 - How to back up and restore the registry in Windows XP and Windows Vista

    http://support.microsoft.com/kb/322756/

    KB256986 - Windows registry information for advanced users

    http://support.microsoft.com/kb/256986/

     

    Thank you for contacting the WGA program forum.



    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, May 11, 2009 5:28 PM
    Monday, May 11, 2009 5:25 PM