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Not running genuine windows RRS feed

  • Question

  • I have been running Windows 7 HP on this pc for nearly 2 years and have recently receive the not running genuine windows error.  Here is my diagnostic report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-HX3PM-HWDJF-RRD9M
    Windows Product Key Hash: 4Fb+M7fyAs+ZlCw7LAd4N04vMYY=
    Windows Product ID: 00359-030-5109256-85762
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {BBA91CFE-A185-4788-87C5-F8EA78169A9E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.120401-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BBA91CFE-A185-4788-87C5-F8EA78169A9E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RRD9M</PKey><PID>00359-030-5109256-85762</PID><PIDType>5</PIDType><SID>S-1-5-21-163533720-371281633-1681565853</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 531</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.13</Version><SMBIOSVersion major="2" minor="5"/><Date>20090209000000.000000+000</Date></BIOS><HWID>67433507010000F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Inspiron 531</name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>AS09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-030-510925-01-1033-7600.0000-0572011
    Installation ID: 003521101885056575899150394555147061216510734703392910
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RRD9M
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 7/26/2012 9:00:07 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:25:2012 11:53
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAQABAAAAAgABAAEAJJTsQ2CqkgCKVFTthuNSncSInFFMAQK0

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    AS09  
      FACP   DELL    AS09  
      HPET   DELL    AS09  
      MCFG   DELL    AS09  
      SLIC   DELL    AS09  
      SSDT   DELL    AS09  

    Friday, July 27, 2012 1:05 AM

Answers

All replies

    • You can reactivate your Windows 7 installation by performing the following:

    1. Click on the Start button and in the Start Search box type in: slui.exe 3 and click on the icon that appears.

    2. Type in your Windows 7 Home Premium 25-character product key that is affixed to your computer [Finding the Windows COA on a Dell]

    3. Follow the instructions for phone activation (no charge).


    Carey Frisch

    Friday, July 27, 2012 1:46 AM
    Moderator
  • There is no apparent problem with your installation of Windows - are you still seeing the non-genuine notification?

    Try validating at www.microsoft.com/genuine/validate - what happens?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, July 27, 2012 6:29 AM
    Moderator