Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
PC #2 free trial, only 10 days remain, & it won't let me add it to my acct ? (paid $50.oo) HELP RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    I installed the the free trial version on my & my wife's PC

    2 months later I payed my $50,oo to make it perminate,

    My wife's free trial expires in 10 days, when I go online to

    add her to my acct (up to 3 PC's right ?) it lets me sign in,

    it recognises me then checks her machine, & asks me for

    another $50.oo, I tried every thing, sat at PC all day, nothing.

    I uninstalled it like it said then reinstalled it, still nothing and

    still only 10 days left.....

     

    Also some times it says her PC status is green, sometimes red ??

    HELP !!!!!!  Can i talk to a real person...?

    Tuesday, February 5, 2008 8:06 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    I just located your post in the off topic folder, which is why it wasn't responded to earlier.

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate.

     

    -steve

    Monday, February 11, 2008 2:03 PM
    Moderator