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Win 7 Pro Validation Process Stops with: Windows Validation Was Interrupted RRS feed

  • Question

  • I was trying to install Windows Virtual PC and I have been asked to validate my copy of windows. I had to install windows activation update (my copy is already activated) and after running it the validation process stops with the following screen: Windows validation was interrupted. Windows Activation Technologies is not able to validate Windows on your PC. Not to worry, we can help you with that. Buy genuine Windows Of course I already have a genuine windows and I don't want to buy another one ! Anybody could please help? (PS I do not have any additional language pack installed) Thanks in advance.
    Sunday, January 2, 2011 4:07 PM

Answers

  • "Marcello Ioppolo" wrote in message news:d7f7148a-63c6-4b7a-a2df-cca9d9188d17...
    PS I run everything both with Explorer and with Chrome.
    Marcello

    I'm at a loss with this one - I can only think that you have a firewall getting in the way (or an over-eager security app.) of some kind - Darin may have some ideas when he gets back after the break.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, January 5, 2011 11:54 PM
    Tuesday, January 4, 2011 9:15 AM
    Moderator
  •  I don't see any problems in your Diagnostic Report and I have checked the product key, being used in your Windows, and it is Valid and Genuine.

     

     I have to agree with Noel, it sounds to be some sort of disconnect between the Validation site and your Windows.  Possibly a Proxy, Firewall or maybe even a security program of some kind. If you are unable to track it down yourself, you may need to contact Microsoft assisted support at one of the below URLs for additional assistance.

     

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Sorry I couldn't be more help,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, January 5, 2011 11:55 PM
    Wednesday, January 5, 2011 11:53 PM

All replies

  • "Marcello Ioppolo" wrote in message news:eebf405b-a9a6-4e4d-b34d-6728ba879d36...
    I was trying to install Windows Virtual PC and I have been asked to validate my copy of windows. I had to install windows activation update (my copy is already activated) and after running it the validation process stops with the following screen: Windows validation was interrupted. Windows Activation Technologies is not able to validate Windows on your PC. Not to worry, we can help you with that. Buy genuine Windows Of course I already have a genuine windows and I don't want to buy another one ! Anybody could please help? (PS I do not have any additional language pack installed) Thanks in advance.

    Please run the MGADiag tool in your VM - it should tell us what's wrong.
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, January 2, 2011 6:58 PM
    Moderator
  • Here it is, thanks for your help.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X82PH-WG4PP-VKYFW
    Windows Product Key Hash: DvNerQD7TuyzkZdPa0LdD/FTJrs=
    Windows Product ID: 00371-618-2198026-85757
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {C8921ED1-E8BF-480B-9676-DAB1BF7D5EEE}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Marcello\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C8921ED1-E8BF-480B-9676-DAB1BF7D5EEE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKYFW</PKey><PID>00371-618-2198026-85757</PID><PIDType>5</PIDType><SID>S-1-5-21-2739087295-461104706-2158414976</SID><SYSTEM/><BIOS/><HWID>20BB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-618-219802-01-1033-7600.0000-2442010
    Installation ID: 020993194724411135677626988593247992621613021662223265
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VKYFW
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 02-Jan-11 23:14:43

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:2:2011 18:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80080005
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIAAAABAAEAAQACAAAAAwABAAEAonb0SfEe8OmA2NwlUJliPRB6X/woqh7gXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   FX09    
      FACP DELL   FX09    
      HPET DELL   OEMHPET 
      MCFG DELL   OEMMCFG 
      SLIC DELL   FX09   
      OSFR DELL   FX09    
      OEMB DELL   FX09    
      ASF! LEGEND I865PASF
      SSDT DpgPmm CpuPm



    Marcello
    Sunday, January 2, 2011 10:16 PM
  • "Marcello Ioppolo" wrote in message news:ec93d569-c4a3-4a14-b8fa-962ce0470d0f...
    Here it is, thanks for your help.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X82PH-WG4PP-VKYFW
    Windows Product Key Hash: DvNerQD7TuyzkZdPa0LdD/FTJrs=
    Windows Product ID: 00371-618-2198026-85757
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {C8921ED1-E8BF-480B-9676-DAB1BF7D5EEE}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Marcello\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C8921ED1-E8BF-480B-9676-DAB1BF7D5EEE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKYFW</PKey><PID>00371-618-2198026-85757</PID><PIDType>5</PIDType><SID>S-1-5-21-2739087295-461104706-2158414976</SID><SYSTEM/><BIOS/><HWID>20BB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-618-219802-01-1033-7600.0000-2442010
    Installation ID: 020993194724411135677626988593247992621613021662223265
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VKYFW
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 02-Jan-11 23:14:43

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:2:2011 18:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80080005
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIAAAABAAEAAQACAAAAAwABAAEAonb0SfEe8OmA2NwlUJliPRB6X/woqh7gXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   FX09    
      FACP DELL   FX09    
      HPET DELL   OEMHPET 
      MCFG DELL   OEMMCFG 
      SLIC DELL   FX09   
      OSFR DELL   FX09    
      OEMB DELL   FX09    
      ASF! LEGEND I865PASF
      SSDT DpgPmm CpuPm



    Marcello

    I'm confused! There is a significant amount of data missing from your report - did you perhaps edit it before posting?
    From what's left, all looks as it should, for a bare-metal install - the machine appears to be activated and validated.
    What happens if your go direct to the Validation site?
    If that gives problems, go to the Diagnostics page, and see if that can help.....
     
    otherwise, I can only suggest changing the browser before attempting the download /install again
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 3, 2011 10:02 AM
    Moderator
  • Noel,

    I didn't delete anything from the report, just copy and paste. If I go directly to the validation page the rolling circle stop rolling after abt 15 / 20 seconds and after a while I get the message I quoted at the beginning of the thread: Windows Validation Was Interrupted. While if I go to the diagnostic site the results are all: "passed."

    I am pasting again the report, just to be sure:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-X82PH-WG4PP-VKYFW

    Windows Product Key Hash: DvNerQD7TuyzkZdPa0LdD/FTJrs=

    Windows Product ID: 00371-618-2198026-85757

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {C8921ED1-E8BF-480B-9676-DAB1BF7D5EEE}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.9.1

    Signed By: Microsoft

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Marcello\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{C8921ED1-E8BF-480B-9676-DAB1BF7D5EEE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKYFW</PKey><PID>00371-618-2198026-85757</PID><PIDType>5</PIDType><SID>S-1-5-21-2739087295-461104706-2158414976</SID><SYSTEM/><BIOS/><HWID>20BB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00170-618-219802-01-1033-7600.0000-2442010

    Installation ID: 020993194724411135677626988593247992621613021662223265

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: VKYFW

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 04-Jan-11 05:03:28

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 1:4:2011 04:54

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Not Registered - 0x80080005

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MgAAAAIAAAABAAEAAQACAAAAAwABAAEAonb0SfEe8OmA2NwlUJliPRB6X/woqh7gXF0=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC DELL   FX09    

      FACP DELL   FX09    

      HPET DELL   OEMHPET 

      MCFG DELL   OEMMCFG 

      SLIC DELL   FX09   

      OSFR DELL   FX09    

      OEMB DELL   FX09    

      ASF! LEGEND I865PASF

      SSDT DpgPmm CpuPm

     

    Thanks again for your help.

    Marcello


    Marcello
    Tuesday, January 4, 2011 4:05 AM
  • PS I run everything both with Explorer and with Chrome.
    Marcello
    Tuesday, January 4, 2011 4:06 AM
  • "Marcello Ioppolo" wrote in message news:d7f7148a-63c6-4b7a-a2df-cca9d9188d17...
    PS I run everything both with Explorer and with Chrome.
    Marcello

    I'm at a loss with this one - I can only think that you have a firewall getting in the way (or an over-eager security app.) of some kind - Darin may have some ideas when he gets back after the break.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, January 5, 2011 11:54 PM
    Tuesday, January 4, 2011 9:15 AM
    Moderator
  •  I don't see any problems in your Diagnostic Report and I have checked the product key, being used in your Windows, and it is Valid and Genuine.

     

     I have to agree with Noel, it sounds to be some sort of disconnect between the Validation site and your Windows.  Possibly a Proxy, Firewall or maybe even a security program of some kind. If you are unable to track it down yourself, you may need to contact Microsoft assisted support at one of the below URLs for additional assistance.

     

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Sorry I couldn't be more help,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, January 5, 2011 11:55 PM
    Wednesday, January 5, 2011 11:53 PM
  • Thank you anyway ...

    Marcello


    Marcello
    Thursday, January 6, 2011 1:29 AM
  • Noel, thank you very much for your effort, I'll try to run the validation with the firewall off.

    Marcello


    Marcello
    • Proposed as answer by NeGrusti Tuesday, May 31, 2011 12:12 PM
    • Unproposed as answer by NeGrusti Tuesday, May 31, 2011 12:12 PM
    Thursday, January 6, 2011 1:31 AM
  • Tuesday, May 31, 2011 12:13 PM
  • This is an old post but I just ran into the same issue and could not figure out the answer. I agree with the comments that it might be a firewall issue. I was trying to run the activation via my institutional wireless network (required for the KMS activation). This would not work, but once I connected my laptop to an ethernet cable it worked without an issue. I guess whatever was blocking the previous system was only active in the wireless network.
    Thursday, July 24, 2014 10:41 PM
  • Looking back through the thread and with the benefit of a lot more experience, I believe that NeGrusti was actually closest in this instance.

    The report shows the error 0x80080005 which is I think a Access Denied error.

    From this viewpoint, uninstalling and reinstalling the WAT update KB971033 would be the first thing to do - if that failed, then investigating the file and registry permissions around the update should clarify the issue, and we could proceed from there.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, July 27, 2014 1:09 PM
    Moderator