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Validation failure (on previously validated Office XP Standard) RRS feed

  • Question

  • I am trying to install the pdf plug-in for the Publisher 2007 upgrade I just installed. When prompted to validate, I keep getting the message that my version of Office XP standard has not been activated, nor has Microsoft Word 2002. These both came pre-installed on my Dell PC back when I first bought it in 2003. They were both activated then and I have used them for years now.

    I even went through the COA certification steps and was assured that I am using genuine software. I only bought the Publisher upgrade so I could easily convert my Publisher files to pdf files, and yet, that is the very thing I cannot do!

    I will browse through the forums here to see if I can find an answer (seems to be a common problem!) but any help someone can extend directly would be most appreciated. Thank you.

    Sunday, March 25, 2007 12:27 AM

Answers

  • G. Wages,

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.


    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.


    If the issue still has not been resolved could you please provide us with the following information?


    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Friday, April 13, 2007 11:02 PM
  • G. Wages,

     

     I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.   Open My Computer located on your desktop
    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\


    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow :>Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.


    2) Right click the data.dat file, then click “Delete.
    3) This data.dat file is for Office (not OGA)
    4) Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    5)  If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us

    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
    http://support.microsoft.com/kb/919895

    Did this work?  I look forward to the outcome at your earliest opportunity.


    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Thursday, April 19, 2007 6:50 PM

All replies

  • G. Wages,

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.


    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.


    If the issue still has not been resolved could you please provide us with the following information?


    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Friday, April 13, 2007 11:02 PM
  • G. Wages,

     

     I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.   Open My Computer located on your desktop
    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\


    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow :>Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.


    2) Right click the data.dat file, then click “Delete.
    3) This data.dat file is for Office (not OGA)
    4) Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    5)  If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us

    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
    http://support.microsoft.com/kb/919895

    Did this work?  I look forward to the outcome at your earliest opportunity.


    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Thursday, April 19, 2007 6:50 PM