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Windows 7 cannot Validate for Toshiba laptop bought at Newegg RRS feed

  • Question

  • I have done what Darin mentioned on someone else thread....

     The Licensing Data section of the Diagnostic Report isn't showing correct information.  This usually indicates that Windows 7's Licensing Store may be corrupt or unreadable.  Try the below steps to recreate the Store.

    1) Open an Internet Browser
    2) Type: 
    %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: 
    net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    6) Type: 
    cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    7) Type: 
    rename tokens.dat tokens.bar
    8) Type: 
    cd %windir%\system32
    9) Type: 
    net start sppsvc
    10) Type: 
    slui.exe

    11) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automaticly., but it only lasted about 2 weeks.

    ...this worked but only last a couple of weeks. Now I have the non-genuine error again, even after I type in mykey.

    Here is my diagnostic.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-49T4W-KXBFK-Q9V74

    Windows Product Key Hash: hcLLBzzRc0oBK7T03CTUG2tyjLw=

    Windows Product ID: 00359-OEM-9805904-88809

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {C69664EB-AC0C-4437-B75E-EE38816E274C}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 108 Invalid VLK

    Microsoft Office Enterprise 2007 - 108 Invalid VLK

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\D Wreck\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{C69664EB-AC0C-4437-B75E-EE38816E274C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Q9V74</PKey><PID>00359-OEM-9805904-88809</PID><PIDType>8</PIDType><SID>S-1-5-21-2017492329-2644031057-1120815546</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20100125000000.000000+000</Date></BIOS><HWID>C4B83607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65830</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00196-059-088809-02-1033-7600.0000-2522010

    Installation ID: 005892323116713075231910281476864441925030810153418215

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: Q9V74

    License Status: Notification

    Notification Reason: 0xC004F009 (grace time expired).

    Remaining Windows rearm count: 2

    Trusted time: 9/11/2010 10:33:53 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 9:9:2010 18:04

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEA6GFgZALfnmKOaAifBDMUKrS7PFS4sWZhdlY=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name        OEMID Value    OEMTableID Value

      APIC                           TOSINV             TOSINV00

      FACP                           TOSINV             TOSINV00

      HPET                          TOSINV             TOSINV00

      BOOT                          TOSINV             TOSINV00

      MCFG                          TOSINV             TOSINV00

      WDAT                         INTEL               Calpella

      ASF!                           TOSINV             TOSINV00

      SLIC                           TOSINV             TOSINV00

      SSDT                          INTEL               SataAhci

      ASPT                           INTEL               Calpella

      SSDT                          INTEL               SataAhci

    Saturday, September 11, 2010 2:41 PM

Answers

  • Look on the bottom of your computer for a COA sticker, it may be inside the battery compartment, install that key by navigating to system properties in the control panel (or pressing pause and win keys at the same time), scroll to the bottom of the page and click on change product key.

    Now, activate by phone

    Activate by phone

    1. Type "slui 4" in the start menu search box, hit enter

    2. Select country or region

    3. Dial the number, DO NOT select any menu options, just wait and a person will pick up.

    4. activate by phone.

     

     

    Also, your Office product is using a blocked VLK, you will need to install a retail version of office with a legitimate key. If you purchased this product you should seek a refund.

    • Marked as answer by Darin Smith MS Monday, September 13, 2010 8:43 PM
    Saturday, September 11, 2010 2:49 PM

All replies

  • Look on the bottom of your computer for a COA sticker, it may be inside the battery compartment, install that key by navigating to system properties in the control panel (or pressing pause and win keys at the same time), scroll to the bottom of the page and click on change product key.

    Now, activate by phone

    Activate by phone

    1. Type "slui 4" in the start menu search box, hit enter

    2. Select country or region

    3. Dial the number, DO NOT select any menu options, just wait and a person will pick up.

    4. activate by phone.

     

     

    Also, your Office product is using a blocked VLK, you will need to install a retail version of office with a legitimate key. If you purchased this product you should seek a refund.

    • Marked as answer by Darin Smith MS Monday, September 13, 2010 8:43 PM
    Saturday, September 11, 2010 2:49 PM
  • Hello NoCause4concern,

      As Carl has indicated, the only issue we see in your Diagnostic Report is that Windows is not currently Activated.  Carl's steps to Activate by Phone should resolve the issue.

    Thank you,


    Darin MS
    Monday, September 13, 2010 8:43 PM