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CRM 2011 + Outlook Trace Email error

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Hi,

Outlook reports an error 5983 when i push th button "Trace email in CRM" on several e-mail in mailbox. When i after error manually create a contact in CRM for such mail - all works fine.

Rollup 3 installed.

There is an event description:

An error occurred while promoting a Microsoft CRM e-mail message. Restart Microsoft Outlook and try again. HR=0x8004023b. Context=. Function=CMailItemHelper::HrPromoteMailItemInCrm. Line=1641.

Event 5983.

In Outlook i can see an info window "Unknown error when synchronized data with Outlook" (i'm sorry - this is translation of message from russian)

WEB client works normal. Actions from CRM to Outlook transfers without any problems. Account in CRM has admin rights.

What can i do ?

Wednesday, September 21, 2011 5:34 AM

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It's curious but Xmas miracle was happend.

The problem was in SQL Update mistake during change users fullname from (First Name Last name) to (Last name, First Name). System user also was updated and become (System,) and cause an errors. But only in Outlook sync. After deleted of a comma in full name System - all is working fine.

Merry Xmas everybody and a Happy New Year.
- Marked as answer by Curt Spanburgh MVP ModeratorMVP, Moderator Tuesday, December 27, 2011 6:04 AM
Tuesday, December 27, 2011 5:47 AM

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The problem may be because the e-mail address to which the e-mail message is sent is different from the e-mail address that is stored in the user record . The message in the user record is for instance CrmADMIN@domain.com. However, the e-mail message is sent to crm.ADMIN@domain.com.

It's possible , once you created a contact it had the matching email address and that allowed it to work.

This happened on Version 4 but the code error was on a different line.

Check on that and let us know so we have some concrete information that everyone can use here.

/;>
Curtis J Spanburgh
- Proposed as answer by Curt Spanburgh MVP ModeratorMVP, Moderator Wednesday, September 21, 2011 6:22 PM
- Unproposed as answer by Curt Spanburgh MVP ModeratorMVP, Moderator Thursday, September 22, 2011 10:40 AM
Wednesday, September 21, 2011 6:21 PM

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But, the problem only exists, if i haven't contact in CRM before.

IMHO CRM can't automatically create new contact for sender.

This is a organization specific error. We have a test org and when i switch Outlook addin to test - all works fine.

Thursday, September 22, 2011 8:36 AM
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You should try to turn on tracing and see if you get some better information.

http://blogs.c5insight.com/Home/tabid/40/entryid/188/CRM-2011-Outlook-Client-Tracing-101.aspx
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Thursday, September 22, 2011 3:22 PM

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EJiki, often the client has had problems running certain pieces of code because of compatibilities in the .net layer on the local machine.

I'm sure you have seen the "Official" MSFT KB for repairing a .net framework with the command below.

dotnetframework\dotnetfx.exe /t:c:\temp /c:"msiexec.exe /i c:\temp\netfx.msi REINSTALL=ALL ReinstallMODE=vomus"

I'm not sure what level your client machines are on. If you are up to .net 3.0 add service pack 1, reboot and try it.

It would not be the first time a .net issue was causing problems for the CRM Outook client code.

Curtis J Spanburgh

Thursday, September 22, 2011 4:35 PM

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Thank's, but it's not working solution. All is the same.

I'm confused about organization specific nature of this error.

May be something wrong in CRM database?

Friday, September 23, 2011 6:19 AM
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We wil wait for you to post the trace then.

Curtis J Spanburgh

Friday, September 23, 2011 10:49 AM

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Here comes traces.

At first - i switch on trace for contact which exists in CRM.

Second - try to trace unexisting contact and recieve an error.

# CRM Tracing Version 2.0
# LocalTime: 2011-09-23 16:21:42.109
# Categories: *:Verbose
# CallStackOn: Yes
# CRMVersion: 5.0.9688.1244

[2011-09-23 16:21:42.109] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    5(MSCRM:-RegistryWatcher.RegTrackerThreadProc) |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | RegistryKeyChangedEventHandler.Invoke
at RegistryKeyChangedEventHandler.Invoke(Object sender, EventArgs e)
at RegistryWatcher.RegTrackerThreadProc()
at ThreadHelper.ThreadStart_Context(Object state)
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at ThreadHelper.ThreadStart()
>Received Registry Change Notification. Current Status = 0 New Status = 0
[2011-09-23 16:21:42.827] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    5(MSCRM:-RegistryWatcher.RegTrackerThreadProc) |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | RegistryKeyChangedEventHandler.Invoke
at RegistryKeyChangedEventHandler.Invoke(Object sender, EventArgs e)
at RegistryWatcher.RegTrackerThreadProc()
at ThreadHelper.ThreadStart_Context(Object state)
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at ThreadHelper.ThreadStart()
>Received Registry Change Notification. Current Status = 0 New Status = 0
[2011-09-23 16:21:50.923] Process:OUTLOOK |Organization:b21cf004-a7c8-e011-bdb5-00155d290149 |Thread:   25 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info | ProgressDialogForOutlook.Microsoft.Crm.Application.SMWrappers.IProgressDialogForOutlook.SetDownloadRunning
at ProgressDialogForOutlook.Microsoft.Crm.Application.SMWrappers.IProgressDialogForOutlook.SetDownloadRunning()
at ThreadsSupport.ExecuteThreadProc(ThreadProc threadProc, IntPtr parameter)
>DownloadState is changed: NewState = Running, OldState=NotRunning
[2011-09-23 16:21:51.110] Process:OUTLOOK |Organization:b21cf004-a7c8-e011-bdb5-00155d290149 |Thread:   25 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info | DownloadStatus.set_CurrentDownloadState
at DownloadStatus.set_CurrentDownloadState(DownloadState value)
at ProgressDialogForOutlook.Microsoft.Crm.Application.SMWrappers.IProgressDialogForOutlook.SetDownloadRunning()
at ThreadsSupport.ExecuteThreadProc(ThreadProc threadProc, IntPtr parameter)
>ShowHeartBeat_bar() was called
[2011-09-23 16:21:51.125] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    5(MSCRM:-RegistryWatcher.RegTrackerThreadProc) |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | RegistryKeyChangedEventHandler.Invoke
at RegistryKeyChangedEventHandler.Invoke(Object sender, EventArgs e)
at RegistryWatcher.RegTrackerThreadProc()
at ThreadHelper.ThreadStart_Context(Object state)
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at ThreadHelper.ThreadStart()
>Received Registry Change Notification. Current Status = 0 New Status = 0
[2011-09-23 16:21:59.424] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    5(MSCRM:-RegistryWatcher.RegTrackerThreadProc) |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | RegistryKeyChangedEventHandler.Invoke
at RegistryKeyChangedEventHandler.Invoke(Object sender, EventArgs e)
at RegistryWatcher.RegTrackerThreadProc()
at ThreadHelper.ThreadStart_Context(Object state)
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at ThreadHelper.ThreadStart()
>Received Registry Change Notification. Current Status = 0 New Status = 0
[2011-09-23 16:21:59.970] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    5(MSCRM:-RegistryWatcher.RegTrackerThreadProc) |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | RegistryKeyChangedEventHandler.Invoke
at RegistryKeyChangedEventHandler.Invoke(Object sender, EventArgs e)
at RegistryWatcher.RegTrackerThreadProc()
at ThreadHelper.ThreadStart_Context(Object state)
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at ThreadHelper.ThreadStart()
>Received Registry Change Notification. Current Status = 0 New Status = 0
[2011-09-23 16:21:59.970] Process:OUTLOOK |Organization:b21cf004-a7c8-e011-bdb5-00155d290149 |Thread:   25 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info | ProgressDialogForOutlook.Microsoft.Crm.Application.SMWrappers.IProgressDialogForOutlook.SetDownloadCompleted
at ProgressDialogForOutlook.Microsoft.Crm.Application.SMWrappers.IProgressDialogForOutlook.SetDownloadCompleted(Boolean waitForConfirmation)
at ThreadsSupport.ExecuteThreadProc(ThreadProc threadProc, IntPtr parameter)
>DownloadState is changed: NewState = Completed, OldState=Running
[2011-09-23 16:22:15.491] Process:OUTLOOK |Organization:b21cf004-a7c8-e011-bdb5-00155d290149 |Thread:   25 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info | ProgressDialogForOutlook.Microsoft.Crm.Application.SMWrappers.IProgressDialogForOutlook.SetDownloadRunning
at ProgressDialogForOutlook.Microsoft.Crm.Application.SMWrappers.IProgressDialogForOutlook.SetDownloadRunning()
at ThreadsSupport.ExecuteThreadProc(ThreadProc threadProc, IntPtr parameter)
>DownloadState is changed: NewState = Running, OldState=NotRunning
[2011-09-23 16:22:15.491] Process:OUTLOOK |Organization:b21cf004-a7c8-e011-bdb5-00155d290149 |Thread:   25 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info | DownloadStatus.set_CurrentDownloadState
at DownloadStatus.set_CurrentDownloadState(DownloadState value)
at ProgressDialogForOutlook.Microsoft.Crm.Application.SMWrappers.IProgressDialogForOutlook.SetDownloadRunning()
at ThreadsSupport.ExecuteThreadProc(ThreadProc threadProc, IntPtr parameter)
>ShowHeartBeat_bar() was called
[2011-09-23 16:22:15.522] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    5(MSCRM:-RegistryWatcher.RegTrackerThreadProc) |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | RegistryKeyChangedEventHandler.Invoke
at RegistryKeyChangedEventHandler.Invoke(Object sender, EventArgs e)
at RegistryWatcher.RegTrackerThreadProc()
at ThreadHelper.ThreadStart_Context(Object state)
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at ThreadHelper.ThreadStart()
>Received Registry Change Notification. Current Status = 0 New Status = 0
[2011-09-23 16:22:17.581] Process:OUTLOOK |Organization:b21cf004-a7c8-e011-bdb5-00155d290149 |Thread:   25 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error | CrmServiceForOutlook.Execute
at CrmServiceForOutlook.Execute(OrganizationRequest request, Boolean wrapException)
at EmailForOutlook.Microsoft.Crm.Application.SMWrappers.IEmailForOutlook.DeliverPromote(String messageId, String subject, String from, String to, String cc, String bcc, Double receivedon, String submittedBy, String importance, String body, IDynamicEntityCollectionForOutlook attachments, Int32 attachmentCount, String entityXml, String regardingId, Int64 regardingObjectType, Int32& notification)
at ThreadsSupport.ExecuteThreadProc(ThreadProc threadProc, IntPtr parameter)
>FaultExceptionDetails: Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=5.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: SYSTEM user account not found.Detail:
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
<ErrorCode>-2147220933</ErrorCode>
<ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
<Message>SYSTEM user account not found.</Message>
<Timestamp>2011-09-23T12:22:16.6209177Z</Timestamp>
<InnerFault>
    <ErrorCode>-2147220933</ErrorCode>
    <ErrorDetails xmlns:d3p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
    <Message>SYSTEM user account not found.</Message>
    <Timestamp>2011-09-23T12:22:16.6209177Z</Timestamp>
    <InnerFault i:nil="true" />
    <TraceText i:nil="true" />
</InnerFault>
<TraceText i:nil="true" />
</OrganizationServiceFault>

Server stack trace:
   РІ System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
   РІ System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   РІ System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   РІ System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
   РІ System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   РІ System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   РІ Microsoft.Xrm.Sdk.IOrganizationService.Execute(OrganizationRequest request)
   РІ Microsoft.Xrm.Sdk.Client.OrganizationServiceProxy.ExecuteCore(OrganizationRequest request)
   РІ Microsoft.Crm.Application.SMWrappers.ClientOrganizationServiceProxy.ExecuteCore(OrganizationRequest request)
   РІ Microsoft.Crm.Application.SMWrappers.CrmServiceForOutlook.Execute(OrganizationRequest request, Boolean wrapException)

[2011-09-23 16:22:17.612] Process:OUTLOOK |Organization:b21cf004-a7c8-e011-bdb5-00155d290149 |Thread:   25 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error | EmailForOutlook.Microsoft.Crm.Application.SMWrappers.IEmailForOutlook.DeliverPromote
at EmailForOutlook.Microsoft.Crm.Application.SMWrappers.IEmailForOutlook.DeliverPromote(String messageId, String subject, String from, String to, String cc, String bcc, Double receivedon, String submittedBy, String importance, String body, IDynamicEntityCollectionForOutlook attachments, Int32 attachmentCount, String entityXml, String regardingId, Int64 regardingObjectType, Int32& notification)
at ThreadsSupport.ExecuteThreadProc(ThreadProc threadProc, IntPtr parameter)
> TraceException: Unhandled Exception: System.Runtime.InteropServices.COMException: SYSTEM user account not found.
   РІ Microsoft.Crm.Application.SMWrappers.CrmServiceForOutlook.Execute(OrganizationRequest request, Boolean wrapException)
   РІ Microsoft.Crm.Application.SMWrappers.EmailForOutlook.Microsoft.Crm.Application.SMWrappers.IEmailForOutlook.DeliverPromote(String messageId, String subject, String from, String to, String cc, String bcc, Double receivedon, String submittedBy, String importance, String body, IDynamicEntityCollectionForOutlook attachments, Int32 attachmentCount, String entityXml, String regardingId, Int64 regardingObjectType, Int32& notification)

[2011-09-23 16:22:17.659] Process:OUTLOOK |Organization:b21cf004-a7c8-e011-bdb5-00155d290149 |Thread:   25 |Category: Exception |User: 00000000-0000-0000-0000-000000000000 |Level: Error | ThreadsSupport.ExecuteThreadProc
at ThreadsSupport.ExecuteThreadProc(ThreadProc threadProc, IntPtr parameter)
>Entity id is null or empty, skip deleting the entity 'email'
[2011-09-23 16:22:17.690] Process:OUTLOOK |Organization:b21cf004-a7c8-e011-bdb5-00155d290149 |Thread:   25 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Warning | ResourceForOutlook.Microsoft.Crm.Application.SMWrappers.IResourceForOutlook.GetString
at ResourceForOutlook.Microsoft.Crm.Application.SMWrappers.IResourceForOutlook.GetString(Int32 id)
at ThreadsSupport.ExecuteThreadProc(ThreadProc threadProc, IntPtr parameter)
> Exception: System.Runtime.InteropServices.COMException (0x80040203): Resource not found(-2147220933).
   РІ Microsoft.Crm.Application.SMWrappers.ResourceForOutlook.Microsoft.Crm.Application.SMWrappers.IResourceForOutlook.GetString(Int32 id)
[2011-09-23 16:22:21.630] Process:OUTLOOK |Organization:b21cf004-a7c8-e011-bdb5-00155d290149 |Thread:   25 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error | ProgressDialogForOutlook.Microsoft.Crm.Application.SMWrappers.IProgressDialogForOutlook.SetDetailedErrorMessage
at ProgressDialogForOutlook.Microsoft.Crm.Application.SMWrappers.IProgressDialogForOutlook.SetDetailedErrorMessage(String entityType, String entityName, Boolean warning, String errorMessage, String entryId, String storeId, String crmId, Int32 entityObjectTypeCode, Boolean showDialog)
at ThreadsSupport.ExecuteThreadProc(ThreadProc threadProc, IntPtr parameter)
>crm id :'', Error:РќРµРёР·РІРµСЃС‚РЅР°СЏ РѕС€РёР±РєР° РїСЂРё СЃРёРЅС…СЂРѕРЅРёР·Р°С†РёРё РґР°РЅРЅС‹С… СЃ Outlook.
[2011-09-23 16:22:21.661] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    5(MSCRM:-RegistryWatcher.RegTrackerThreadProc) |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | RegistryKeyChangedEventHandler.Invoke
at RegistryKeyChangedEventHandler.Invoke(Object sender, EventArgs e)
at RegistryWatcher.RegTrackerThreadProc()
at ThreadHelper.ThreadStart_Context(Object state)
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at ThreadHelper.ThreadStart()
>Received Registry Change Notification. Current Status = 0 New Status = 0
[2011-09-23 16:22:21.739] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    5(MSCRM:-RegistryWatcher.RegTrackerThreadProc) |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | RegistryKeyChangedEventHandler.Invoke
at RegistryKeyChangedEventHandler.Invoke(Object sender, EventArgs e)
at RegistryWatcher.RegTrackerThreadProc()
at ThreadHelper.ThreadStart_Context(Object state)
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at ThreadHelper.ThreadStart()
>Received Registry Change Notification. Current Status = 0 New Status = 0
[2011-09-23 16:22:21.723] Process:OUTLOOK |Organization:b21cf004-a7c8-e011-bdb5-00155d290149 |Thread:   25 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info | ProgressDialogForOutlook.Microsoft.Crm.Application.SMWrappers.IProgressDialogForOutlook.SetDownloadErrorsOccurred
at ProgressDialogForOutlook.Microsoft.Crm.Application.SMWrappers.IProgressDialogForOutlook.SetDownloadErrorsOccurred(Boolean waitForConfirmation)
at ThreadsSupport.ExecuteThreadProc(ThreadProc threadProc, IntPtr parameter)
>DownloadState is changed: NewState = ErrorOccurred, OldState=Running

Friday, September 23, 2011 12:28 PM
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And a second trace file named crmaddin.log

# CRM Tracing Version 1.1 Unmanaged
# LocalTime: 2011-09-23 16:21:50.673
# Categories: *:Verbose
# Schedule: No registry key - using default value: Daily
# CRMVersion: 5.0.9688.1244
[2011-09-23 16:21:50.673] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:50.767] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key DelegateMailboxEnabled failed Function: FReadDWORDRegKeyValue File: c:\bt\25669\src\application\outlook\addin\..\Common\utility.h Line: 220
[2011-09-23 16:21:50.907] Process:OUTLOOK |Thread:4180 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::OnStoreNotify() received a notification of type 16 Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\25669\src\application\outlook\addin\mapieventslistener.cpp Line: 475
[2011-09-23 16:21:50.907] Process:OUTLOOK |Thread:4180 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::OnStoreNotify() received a notification of type 16 Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\25669\src\application\outlook\addin\mapieventslistener.cpp Line: 475
[2011-09-23 16:21:50.907] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | COutlookSyncManager::SyncToOutlook forced background sync started Function: COutlookSyncManager::SyncToOutlook File: c:\bt\25669\src\application\outlook\addin\outlooksyncmanager.cpp Line: 1070
[2011-09-23 16:21:50.969] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\25669\src\application\outlook\addin\ribbonmanager.cpp Line: 61
[2011-09-23 16:21:50.969] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:50.985] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:50.985] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:50.985] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:51.1] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:51.1] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:21:51.1] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:51.1] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:21:51.16] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:51.16] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:21:51.16] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:51.16] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:21:51.32] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:51.32] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:21:51.47] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:51.47] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:21:51.703] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | SyncToOutlook Status and task message = 'Р—Р°РїРёСЃРµР№ СЌР»РµРєС‚СЂРѕРЅРЅРѕР№ РїРѕС‡С‚С‹, РѕС‚СЃР»РµР¶РёРІР°РµРјС‹С… РІ CRM: 1' Function: CSyncToOutlook::HrSetStatusAndTaskTextWithCount File: c:\bt\25669\src\application\outlook\addin\synctooutlook.h Line: 117
[2011-09-23 16:21:53.637] Process:OUTLOOK |Thread:4180 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::OnStoreNotify() received a notification of type 16 Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\25669\src\application\outlook\addin\mapieventslistener.cpp Line: 475
[2011-09-23 16:21:56.725] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key DelegateMailboxEnabled failed Function: FReadDWORDRegKeyValue File: c:\bt\25669\src\application\outlook\addin\..\Common\utility.h Line: 220
[2011-09-23 16:21:56.725] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key DelegateMailboxEnabled failed Function: FReadDWORDRegKeyValue File: c:\bt\25669\src\application\outlook\addin\..\Common\utility.h Line: 220
[2011-09-23 16:21:57.349] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\25669\src\application\outlook\addin\ribbonmanager.cpp Line: 61
[2011-09-23 16:21:57.349] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:57.365] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:57.365] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:57.381] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:57.381] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:57.381] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:21:57.396] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:57.396] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:21:57.396] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:57.396] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:21:57.412] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:57.412] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:21:57.412] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:57.412] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:21:57.443] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:57.443] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:21:57.474] Process:OUTLOOK |Thread:1680 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::OnStoreNotify() received a notification of type 16 Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\25669\src\application\outlook\addin\mapieventslistener.cpp Line: 475
[2011-09-23 16:21:57.474] Process:OUTLOOK |Thread:1680 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::OnStoreNotify() received a notification of type 16 Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\25669\src\application\outlook\addin\mapieventslistener.cpp Line: 475
[2011-09-23 16:21:58.535] Process:OUTLOOK |Thread:4892 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::OnStoreNotify() received a notification of type 16 Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\25669\src\application\outlook\addin\mapieventslistener.cpp Line: 475
[2011-09-23 16:21:58.535] Process:OUTLOOK |Thread:4892 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::OnStoreNotify() received a notification of type 16 Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\25669\src\application\outlook\addin\mapieventslistener.cpp Line: 475
[2011-09-23 16:21:58.987] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\25669\src\application\outlook\addin\ribbonmanager.cpp Line: 61
[2011-09-23 16:21:59.611] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:59.611] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:59.627] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:59.627] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:59.627] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:59.627] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:21:59.642] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:59.642] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:21:59.642] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:59.642] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:21:59.658] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:59.658] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:21:59.674] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:21:59.689] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:22:00.64] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Called for regkey: OutlookLastUpdateTime. Function: GetInitialPollingPeriod File: c:\bt\25669\src\application\outlook\addin\..\Common\utility.h Line: 640
[2011-09-23 16:22:00.64] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Current time set to UTC time: 2011-09-23T12:22:00. Function: GetInitialPollingPeriod File: c:\bt\25669\src\application\outlook\addin\..\Common\utility.h Line: 653
[2011-09-23 16:22:00.64] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reg key OutlookLastUpdateTime contains UTC time: 2011-09-23T12:15:51. Function: HrGetTimeFromRegistry File: c:\bt\25669\src\application\outlook\addin\..\Common\utility.h Line: 619
[2011-09-23 16:22:00.64] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | COutlookSyncManager::SyncToOutlook starting timer for 531 seconds Function: COutlookSyncManager::SyncToOutlook File: c:\bt\25669\src\application\outlook\addin\outlooksyncmanager.cpp Line: 1005
[2011-09-23 16:22:13.213] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\25669\src\application\outlook\addin\ribbonmanager.cpp Line: 61
# CRM Tracing Version 1.1 Unmanaged
# LocalTime: 2011-09-23 16:22:13.213
# Categories: *:Verbose
# Schedule: No registry key - using default value: Daily
# ComputerName: PLNW0088
# CRMVersion: 5.0.9688.1244
[2011-09-23 16:22:13.213] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\25669\src\application\outlook\addin\explorerevents.cpp Line: 265
>hr = 0x80070057
[2011-09-23 16:22:13.244] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\25669\src\application\outlook\addin\ribbonmanager.cpp Line: 61
[2011-09-23 16:22:13.260] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\25669\src\application\outlook\addin\ribbonmanager.cpp Line: 61
[2011-09-23 16:22:13.307] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:13.307] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:13.322] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:13.322] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:13.322] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:13.338] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:22:13.338] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:13.338] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:22:13.338] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:13.354] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:22:13.354] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:13.354] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:22:13.354] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:13.369] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:22:13.385] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:13.385] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:22:15.475] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:15.475] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key DelegateMailboxEnabled failed Function: FReadDWORDRegKeyValue File: c:\bt\25669\src\application\outlook\addin\..\Common\utility.h Line: 220
[2011-09-23 16:22:15.491] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | COutlookSyncManager::SyncToOutlook forced background sync started Function: COutlookSyncManager::SyncToOutlook File: c:\bt\25669\src\application\outlook\addin\outlooksyncmanager.cpp Line: 1070
[2011-09-23 16:22:15.553] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\25669\src\application\outlook\addin\ribbonmanager.cpp Line: 61
[2011-09-23 16:22:15.553] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:15.569] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:15.569] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:15.600] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:15.615] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:15.615] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:22:15.615] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:15.631] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:22:15.631] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:15.631] Process:OUTLOOK |Thread:1680 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::OnStoreNotify() received a notification of type 16 Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\25669\src\application\outlook\addin\mapieventslistener.cpp Line: 475
[2011-09-23 16:22:15.631] Process:OUTLOOK |Thread:1680 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::OnStoreNotify() received a notification of type 16 Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\25669\src\application\outlook\addin\mapieventslistener.cpp Line: 475
[2011-09-23 16:22:15.631] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:22:15.631] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:15.647] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:22:15.662] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:15.662] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:22:15.693] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | SyncToOutlook Status and task message = 'Р—Р°РїРёСЃРµР№ СЌР»РµРєС‚СЂРѕРЅРЅРѕР№ РїРѕС‡С‚С‹, РѕС‚СЃР»РµР¶РёРІР°РµРјС‹С… РІ CRM: 1' Function: CSyncToOutlook::HrSetStatusAndTaskTextWithCount File: c:\bt\25669\src\application\outlook\addin\synctooutlook.h Line: 117
[2011-09-23 16:22:15.693] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:15.709] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:22:16.239] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Appending property (attachmentnumber = 0) to dynamic entity Function: DynamicEntityBuilder::AppendPropertyWithAttribute File: c:\bt\25669\src\application\outlook\addin\dynamicentitybuilder.cpp Line: 82
[2011-09-23 16:22:16.239] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Appending property (mimetype = application/octet-stream) to dynamic entity Function: DynamicEntityBuilder::AppendPropertyWithAttribute File: c:\bt\25669\src\application\outlook\addin\dynamicentitybuilder.cpp Line: 82
[2011-09-23 16:22:16.239] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Appending property (filename = Autosputnik_5.rar) to dynamic entity Function: DynamicEntityBuilder::AppendPropertyWithAttribute File: c:\bt\25669\src\application\outlook\addin\dynamicentitybuilder.cpp Line: 82
[2011-09-23 16:22:16.239] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Appending property (body = C:\Users\ezhov\AppData\Roaming\Microsoft\MSCRM\Attachments\Inbound\crmD61F.tmp) to dynamic entity Function: DynamicEntityBuilder::AppendPropertyWithAttribute File: c:\bt\25669\src\application\outlook\addin\dynamicentitybuilder.cpp Line: 82
[2011-09-23 16:22:17.612] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrPromoteMailItemInCrm File: c:\bt\25669\src\application\outlook\addin\emailhelper.cpp Line: 1632
>hr = 0x8004023b
[2011-09-23 16:22:17.612] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrPromoteMailItemInCrm File: c:\bt\25669\src\application\outlook\addin\emailhelper.cpp Line: 1639
>hr = 0x8004023b
[2011-09-23 16:22:17.612] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | hr = 0x8004023b. Function: CMailItemHelper::HrPromoteMailItemInCrm File: c:\bt\25669\src\application\outlook\addin\emailhelper.cpp Line: 1641
[2011-09-23 16:22:17.628] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Delivery failed for email : РђР’РўРћРЎРџРЈРўРќР˜Рљ 5 Р±РµС‚Р°. РћР±РЅРѕРІР»РµРЅРёРµ РёРєРѕРЅРѕРє POI Function: CMailItemHelper::HrPromoteMailItemInCrm File: c:\bt\25669\src\application\outlook\addin\emailhelper.cpp Line: 1642
[2011-09-23 16:22:17.628] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrCreateInCrm File: c:\bt\25669\src\application\outlook\addin\emailhelper.cpp Line: 1339
>hr = 0x8004023b
[2011-09-23 16:22:17.628] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrCreateInCrm File: c:\bt\25669\src\application\outlook\addin\emailhelper.cpp Line: 1365
>hr = 0x8004023b
[2011-09-23 16:22:17.659] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrCreateInCrm File: c:\bt\25669\src\application\outlook\addin\emailhelper.cpp Line: 1387
>hr = 0x8004023b
[2011-09-23 16:22:17.659] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrPromoteItemToCrm File: c:\bt\25669\src\application\outlook\addin\emailhelper.cpp Line: 157
>hr = 0x8004023b
[2011-09-23 16:22:17.659] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CItemHelper<struct Outlook::_MailItem>::PromoteItemToCrm File: c:\bt\25669\src\application\outlook\addin\ItemHelper.h Line: 346
>hr = 0x8004023b
[2011-09-23 16:22:17.659] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CSyncToOutlook::SyncItemByTypeByAction File: c:\bt\25669\src\application\outlook\addin\synctooutlook.cpp Line: 1448
>hr = 0x8004023b
[2011-09-23 16:22:17.659] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CSyncToOutlook::ProcessSyncResult File: c:\bt\25669\src\application\outlook\addin\synctooutlook.cpp Line: 1781
>hr = 0x8004023b
[2011-09-23 16:22:17.674] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CSyncToOutlook::ProcessSyncResult File: c:\bt\25669\src\application\outlook\addin\synctooutlook.cpp Line: 1828
>hr = 0x8004023b
[2011-09-23 16:22:17.674] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetErrorDescription File: c:\bt\25669\src\application\outlook\addin\..\common\ResourceManagerEx.h Line: 148
>hr = 0x80004005
[2011-09-23 16:22:17.690] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrLoadManagedString File: c:\bt\25669\src\application\outlook\addin\..\common\ResourceManagerEx.h Line: 35
>hr = 0x80040203
[2011-09-23 16:22:17.706] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | LoadManagedString failed with hr = 0x80040203. Function: HrLoadManagedString File: c:\bt\25669\src\application\outlook\addin\..\common\ResourceManagerEx.h Line: 37
[2011-09-23 16:22:17.706] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetErrorDescription File: c:\bt\25669\src\application\outlook\addin\..\common\ResourceManagerEx.h Line: 154
>hr = 0x80040203
[2011-09-23 16:22:17.706] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | FindResource failed for id=0x23b Function: WzLoadString File: c:\bt\25669\src\application\outlook\addin\..\common\ResourceManager.h Line: 176
[2011-09-23 16:22:21.645] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CSyncToOutlook::ProcessSyncResult File: c:\bt\25669\src\application\outlook\addin\synctooutlook.cpp Line: 1834
>hr = 0x8004023b
[2011-09-23 16:22:21.645] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CSyncToOutlook::SyncItemByType File: c:\bt\25669\src\application\outlook\addin\synctooutlook.cpp Line: 1002
>hr = 0x8004023b
[2011-09-23 16:22:21.801] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\25669\src\application\outlook\addin\ribbonmanager.cpp Line: 61
[2011-09-23 16:22:21.817] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:21.817] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Called for regkey: OutlookLastUpdateTime. Function: GetInitialPollingPeriod File: c:\bt\25669\src\application\outlook\addin\..\Common\utility.h Line: 640
[2011-09-23 16:22:21.817] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Current time set to UTC time: 2011-09-23T12:22:21. Function: GetInitialPollingPeriod File: c:\bt\25669\src\application\outlook\addin\..\Common\utility.h Line: 653
[2011-09-23 16:22:21.817] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reg key OutlookLastUpdateTime contains UTC time: 2011-09-23T12:15:51. Function: HrGetTimeFromRegistry File: c:\bt\25669\src\application\outlook\addin\..\Common\utility.h Line: 619
[2011-09-23 16:22:21.817] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | COutlookSyncManager::SyncToOutlook starting timer for 141 seconds Function: COutlookSyncManager::SyncToOutlook File: c:\bt\25669\src\application\outlook\addin\outlooksyncmanager.cpp Line: 1005
[2011-09-23 16:22:21.817] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | COutlookSyncManager::SyncToOutlook given message event Function: COutlookSyncManager::SyncToOutlook File: c:\bt\25669\src\application\outlook\addin\outlooksyncmanager.cpp Line: 1021
[2011-09-23 16:22:21.817] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Called for regkey: OutlookLastUpdateTime. Function: GetInitialPollingPeriod File: c:\bt\25669\src\application\outlook\addin\..\Common\utility.h Line: 640
[2011-09-23 16:22:21.817] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Current time set to UTC time: 2011-09-23T12:22:21. Function: GetInitialPollingPeriod File: c:\bt\25669\src\application\outlook\addin\..\Common\utility.h Line: 653
[2011-09-23 16:22:21.817] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reg key OutlookLastUpdateTime contains UTC time: 2011-09-23T12:15:51. Function: HrGetTimeFromRegistry File: c:\bt\25669\src\application\outlook\addin\..\Common\utility.h Line: 619
[2011-09-23 16:22:21.817] Process:OUTLOOK |Thread:5644 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | COutlookSyncManager::SyncToOutlook starting timer for 30 seconds Function: COutlookSyncManager::SyncToOutlook File: c:\bt\25669\src\application\outlook\addin\outlooksyncmanager.cpp Line: 1005
[2011-09-23 16:22:21.817] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:21.832] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:21.832] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:21.832] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:21.848] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:22:21.848] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:21.848] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:22:21.848] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:21.848] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:22:21.864] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:21.864] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:22:21.864] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:21.864] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:22:21.895] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
[2011-09-23 16:22:21.895] Process:OUTLOOK |Thread:2924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\25669\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
[2011-09-23 16:22:22.753] Process:OUTLOOK |Thread:5844 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::OnStoreNotify() received a notification of type 16 Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\25669\src\application\outlook\addin\mapieventslistener.cpp Line: 475
[2011-09-23 16:22:22.753] Process:OUTLOOK |Thread:5844 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::OnStoreNotify() received a notification of type 16 Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\25669\src\application\outlook\addin\mapieventslistener.cpp Line: 475

Friday, September 23, 2011 12:33 PM

From the trace file I am guessing this part is the culprit. I am not sure what causes this one in the Outlook client though. UR 4 is also out which could potentially help.

Was this error something that started recently after an upgrade from 4.0? I am not sure exactly why the account "SYSTEM" would be being used here, but maybe it's used somehow for actually creating the account. I would expect that to be your AD credentials though.

user account not found.Detail: 
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
  <ErrorCode>-2147220933</ErrorCode>
  <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
  <Message>SYSTEM user account not found.</Message>
  <Timestamp>2011-09-23T12:22:16.6209177Z</Timestamp>
  <InnerFault>
    <ErrorCode>-2147220933</ErrorCode>
    <ErrorDetails xmlns:d3p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
    <Message>SYSTEM user account not found.</Message>
    <Timestamp>2011-09-23T12:22:16.6209177Z</Timestamp>
    <InnerFault i:nil="true" />
    <TraceText i:nil="true" />
  </InnerFault>
  <TraceText i:nil="true" />
</OrganizationServiceFault>

Jamie Miley
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Proposed as answer by Curt Spanburgh MVP ModeratorMVP, Moderator Friday, September 23, 2011 3:16 PM

Friday, September 23, 2011 1:25 PM

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Along with Jamie's comment, the authentication of the Machine account (System) says a great deal.

Authentication tokens via RPC calls can differ from web traffic.

At this point I say you stop blaming the application and look to the underlying road and settings it's running on.

For instance, there was an issue in a older CRM version when browser security settings were not allowing the Outlook client to run properly.

Notice the error in the Ribbon which is local: User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']'

This is Outlook 2010?

Curtis J Spanburgh
- Edited by Curt Spanburgh MVP ModeratorMVP, Moderator Friday, September 23, 2011 4:22 PM
Friday, September 23, 2011 3:14 PM

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Thank's. But if it's so, why this is organization specific error?

And how i can check or find SystemUser Account?
- Edited by Ejiki Monday, September 26, 2011 1:03 PM
Monday, September 26, 2011 5:24 AM
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The system user is the user account that is not able to authenticate.

Curtis J Spanburgh

Monday, September 26, 2011 2:03 PM

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Is it a user from crm services startup credentials? Or a autenticated user on workstation ?

Tuesday, September 27, 2011 5:36 AM
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The user at the work station.

Network service would be the default service of the application pool or the CRM services running on the application server.If

If you look at the org databases in SQL server and run:

select

* from SystemUser

select

* from SystemUserBase

You will see that each account is linked to a GUID representing it's organization and business unit and User account also has an identifying GUID.

Curtis J Spanburgh

Tuesday, September 27, 2011 1:43 PM

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It's curious but Xmas miracle was happend.

The problem was in SQL Update mistake during change users fullname from (First Name Last name) to (Last name, First Name). System user also was updated and become (System,) and cause an errors. But only in Outlook sync. After deleted of a comma in full name System - all is working fine.

Merry Xmas everybody and a Happy New Year.
- Marked as answer by Curt Spanburgh MVP ModeratorMVP, Moderator Tuesday, December 27, 2011 6:04 AM
Tuesday, December 27, 2011 5:47 AM
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I didn't understand what you did to fix the issue. I have same error in the trace logs.

I open new question.

http://social.microsoft.com/Forums/en/crm/thread/6e43506b-68fd-406a-b627-7fa57b7d1f63

see if it's the same as you and help me figure it out :)

Thanks

Thursday, January 5, 2012 8:49 AM

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CRM 2011 + Outlook Trace Email error

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