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Templated emails are reverting when sending RRS feed

  • Question

  • I have a series of users (different accounts, different machines, different permissions, different OS) who are sending emails from templates (different templates for each user) using both Outlook 2010 and Outlook 2013. When they have the Outlook Integration installed and connected to our in-house Dynamics 2011 (RU16), and they press send in outlook the email is reverting to the original template and discarding all changes. This only happens when the Outlook integration is installed, otherwise sending emails and emails from templates are fine.
    Tuesday, March 25, 2014 12:15 AM