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    As I said in a previous thread, I live in Japan with an English OS. I went out and bought the OneCare package and now wish to activate the subscription using the product key inside the case.

     

     Unfortunately, When I try, I get stuck in a loop telling my to "get.live.com"

     

    How do I resolve this issue and activate my token. I tried clicking the link on the "get it now" page but it returns to the same loop process.

     

    Advice please!

    Monday, December 17, 2007 1:59 PM

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    See this post regarding Activation redirecting you to a page where you cannot activate, but are presented with a view of available Windows Live Products instead -

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1202298&SiteID=2

     

    Since you are located in Japan, you must set your IE language to Japanese in order to activate a new subcription for OneCare. Once activated, you can set it back to English if you wish. This only applies for a new subscription activation. Subsequent activations for that account will not perform the IP check to IE language.

    -steve

    Monday, December 17, 2007 5:46 PM
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    See this post regarding Activation redirecting you to a page where you cannot activate, but are presented with a view of available Windows Live Products instead -

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1202298&SiteID=2

     

    Since you are located in Japan, you must set your IE language to Japanese in order to activate a new subcription for OneCare. Once activated, you can set it back to English if you wish. This only applies for a new subscription activation. Subsequent activations for that account will not perform the IP check to IE language.

    -steve

    Monday, December 17, 2007 5:46 PM
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    Thanks once again for your help! As Instructed by you, I was able to activate the token.

     

    I appreciate your work...

     

    Merry Christmas!!

    Thursday, December 20, 2007 12:35 PM
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    You're very welcome and Merry Christmas to you, too!

    -steve

     

    Thursday, December 20, 2007 3:41 PM
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    I live in Puerto Rico and there is no IE language for Puerto Rico ,what can i do.
    Thursday, January 3, 2008 2:20 AM
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    Nestor, for Puerto Rico, you should be able to set it to Spanish (Puerto Rico) - ES-PR or US English. If that isn't working for you, please contact support.

     

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Since you have not yet activated a subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.

     

    -steve
    Thursday, January 3, 2008 2:32 AM
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    Can not Activate a product key in Puerto Rico
     
    Her is what I am doing. What wrong ?

    Tools
    Internet options
    Languages
    English (United States) [en-US]
    And
    Spanish(Puerto Rico) [es-PR]
    Open Onecare
    Subscribe bottom
    Start your Onecare subscription
    Windows Live ID:
    Password:
    Sing in
    Start you OneCar subcription
    Continue online
    Get Windows Live
    Install
    Opens: hppp://home.live.com
    Go to onecare tab
    Get it now
    Activate a product key
    Go’s back to (Get Windows Live) (loop)
     
    What wrong ?

    Friday, January 18, 2008 11:52 PM
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    Nestor,

     

    Try removing ES-PR from the list of languages and try the flow again. And let me know if it works?


    Btw, how did you buy OneCare? Did you get it from Amazon.com or did you buy it in a store in PR?

     

    Saturday, January 19, 2008 1:26 AM
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    Nestor, please contact support on this problem.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If you can't get through, please email me at sboots@mvps.org and put "OneCare - Puerto Rico" in the subject.

     

    -steve

     

    Saturday, January 19, 2008 2:29 AM
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