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Usage of secondary e-mail address RRS feed

  • Question

  • Hello again,


    What is the use of the secondary e-mail-address field in CRM 4?

    If a customer wants an email from us to his business and private mail address, we do not want to create two contacts for that.
    Instead we would like to enter the private as secondary email address (3 mail fields are available out of the box) and put that in the CC.

    The problem is, that the e-mail-addres is "parsed" to the contact, so the mail gets sent to the primary again.

    Is there a way to force CRM to send to the primary and cc to the secondary (or even ONLY to the secondary?)

    What else would the secondary e-mail-address be for?

    Thank you!
    Regards,
    Uwe.
    Monday, January 26, 2009 8:49 AM

Answers

  • Uwe,

     

    The e-mail 2 field is just for storing and managing additional e-mail addresses. It does not have any special powers, although e-mails received from that address will be auto-resolved to the contact.

     

    If you wanted to have something that would CC the e-mail address 2, that might be kind of tricky, as you don't have a lot of time between when the e-mail is created and sent in which a plug-in or workflow could act--basically once the e-mail is saved it is sent.  You would need something that would run synchronous that would intercept it before it was sent.

     

    One thing you could do is create a custom workflow or plugin that runs on create of an e-mail that sends a copy of the e-mail to the address in the e-mail 2 field.

     

    You cannot do such a workflow with the workflow wizard as it does not allow you to specify which e-mail address from the contact the e-mail is sent to.

    Monday, January 26, 2009 12:11 PM
    Moderator

All replies

  • Uwe,

     

    The e-mail 2 field is just for storing and managing additional e-mail addresses. It does not have any special powers, although e-mails received from that address will be auto-resolved to the contact.

     

    If you wanted to have something that would CC the e-mail address 2, that might be kind of tricky, as you don't have a lot of time between when the e-mail is created and sent in which a plug-in or workflow could act--basically once the e-mail is saved it is sent.  You would need something that would run synchronous that would intercept it before it was sent.

     

    One thing you could do is create a custom workflow or plugin that runs on create of an e-mail that sends a copy of the e-mail to the address in the e-mail 2 field.

     

    You cannot do such a workflow with the workflow wizard as it does not allow you to specify which e-mail address from the contact the e-mail is sent to.

    Monday, January 26, 2009 12:11 PM
    Moderator
  • Thank you Joel,

    I wonder why this is not implemented as default.
    It does not occur that often, so programming a custom solution seems a little oversize. But it would have been nice to give the secondary address some value.

    Regards,
    Uwe
    Monday, January 26, 2009 12:58 PM