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Genuine windows RRS feed

  • Question

  • User has had computer 4 plus years with OEM license, no issues. Recently started getting a genuine copy of windows popup. When validation test is run, it validates, but still getting the popup on genuine copy of windows. Below is validation report.

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {3A323E75-5470-4A47-832D-E4432B868F05}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.150722-0600
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Basic 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3A323E75-5470-4A47-832D-E4432B868F05}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1572484220-1797125994-1431652658</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 780                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="5"/><Date>20100430000000.000000+000</Date></BIOS><HWID>ECF33F07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0013-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic 2007</Name><Ver>12</Ver><Val>447510B4F7F75C2</Val><Hash>KxAN1B2WYEE/iIh+QV3J9V2QAGk=</Hash><Pid>89445-OEM-6473762-02050</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7601.0000-3012015
    Installation ID: 013261487936313814970670894542694952559062832265573782
    Processor Certificate URL: removed for submission
    Machine Certificate URL: removed for submission

    Use License URL: removed for submission
    Product Key Certificate URL: removed for submission
    Partial Product Key: 733WD
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 1/20/2016 2:55:50 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 1:20:2016 14:55
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAIAAQAAAAAAAQABAAEA6GFkg/DpyOtylr4tWONABajjJGJMWA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B10K  
      FACP   DELL    B10K  
      HPET   DELL    B10K  
      BOOT   DELL    B10K  
      MCFG   DELL    B10K  
      SSDT   DELL  st_ex
      ASF!   DELL    B10K  
      TCPA   DELL    B10K  
      ____   DELL    B10K  
      SLIC   DELL    B10K  
      SSDT   DELL  st_ex
      SSDT   DELL  st_ex
      SSDT   DELL  st_ex
      SSDT   DELL  st_ex
      SSDT   DELL  st_ex

    Thursday, January 21, 2016 8:00 PM

Answers