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Windows not genuine after 8 months RRS feed

  • Question

  • I've started getting error 0x8004fe21 on my 64bit version of windows home premium after several months of use. Here's the MGA diagnostics report:

    Thanks in advance for any and all help!

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-FMFDK-X38PP-TJT82

    Windows Product Key Hash: 9YKHGZfZ4qyL4tYW9MZJokBjIoU=

    Windows Product ID: 00359-OEM-8702056-18804

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {D880C621-B77D-4A40-A61C-4335D192CBE7}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\William\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\slcext.dll[Hr = 0x800b0100]

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{D880C621-B77D-4A40-A61C-4335D192CBE7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TJT82</PKey><PID>00359-OEM-8702056-18804</PID><PIDType>3</PIDType><SID>S-1-5-21-1186791155-3421274511-1142823692</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7576</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V3.6</Version><SMBIOSVersion major="2" minor="5"/><Date>20100624000000.000000+000</Date></BIOS><HWID>DAB93607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00174-020-518804-02-1033-7600.0000-0052011

    Installation ID: 008435393576911651536452979395033046601915405611925234

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: TJT82

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 22-Jan-11 4:34:26 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000200

    Event Time Stamp: 1:22:2011 15:23

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

     

     

    HWID Data-->

    HWID Hash Current: NAAAAAEABAABAAEAAAADAAAAAQABAAEAln00iDAPEDMYdS4TVPJ00+Bu6kVSVCufiK5A6Q==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC 7576MS A7576100

      FACP 7576MS A7576100

      SRAT AMD   FAM_F_10

      HPET 7576MS OEMHPET 

      MCFG 7576MS OEMMCFG 

      OEMB 7576MS A7576100

      SSDT A M I POWERNOW

     

     

     

    Sunday, January 23, 2011 12:06 AM

Answers

  • "pixel01" wrote in message news:885ed02f-04a0-4e43-b30d-ab9072e5ab40...

    I tried following your steps, but it seems to have not work. When I ran SFC /SCANNOW I got an error stating:

    "Windows Resource Protection found corrupt files but was unable to fix some of them"

    And when I tried to validate after rebooting, I got the error that windows couldn't be validated. 

    Here's the MGADiag report:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-FMFDK-X38PP-TJT82

    Windows Product Key Hash: 9YKHGZfZ4qyL4tYW9MZJokBjIoU=

    Windows Product ID: 00359-OEM-8702056-18804

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\slcext.dll[Hr = 0x800b0100]

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Partial Product Key: TJT82

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 22-Jan-11 5:52:34 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000200

    Event Time Stamp: 1:22:2011 15:23

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

     


    Your result is not an uncommon one, unfortunately -
    Best suggestion now is to try and copy the file from a known-good installation of Win 7, and replace it while in Safe Mode.
    If you have  the System Builder disk still (I do hope so!) then you can extract it from there - use the advice here http://blog.nirsoft.net/2009/09/17/how-to-extract-missing-system-files-from-the-dvd-of-windows-7vista/
     (I don't think it's been updated yet - I'm checking, but won't know for certain until around 0900 GMT if I'm lucky)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, January 23, 2011 1:22 AM
    Moderator

All replies

  • "pixel01" wrote in message news:ef27bbd4-a02d-4f50-bb81-c4049f44b62a...

    I've started getting error 0x8004fe21 on my 64bit version of windows home premium after several months of use. Here's the MGA diagnostics report:

    Thanks in advance for any and all help!

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-FMFDK-X38PP-TJT82

    Windows Product Key Hash: 9YKHGZfZ4qyL4tYW9MZJokBjIoU=

    Windows Product ID: 00359-OEM-8702056-18804

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {D880C621-B77D-4A40-A61C-4335D192CBE7}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\William\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\slcext.dll[Hr = 0x800b0100]

     

    Partial Product Key: TJT82

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 22-Jan-11 4:34:26 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000200

    Event Time Stamp: 1:22:2011 15:23

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

     


    Your problem is caused by the File Mismatch highlighted above - which also appears as a Tampered file
     
    To cure this, first attempt a System Restore to a point about 3 days prior to the problem appearing (Windows can take up to 3 days to spot mismatched/tampered files.). Once complete, reboot the machine again, and see if the message disappears If not, then try revalidating at http://www.microsoft.com/genuine/validate
    and see if that passes.
     
    If not, then try a System File checker run.....
    System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    Visit the Validation site  http://www.microsoft.com/genuine/validate  and attempt to Validate Windows - again, make a note of error messages.

    Run MGADiag again, and see if it's managed to clear the error - if not, post back with a new report, and we'll take another look.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, January 23, 2011 12:15 AM
    Moderator
  • I tried following your steps, but it seems to have not work. When I ran SFC /SCANNOW I got an error stating:

    "Windows Resource Protection found corrupt files but was unable to fix some of them"

    And when I tried to validate after rebooting, I got the error that windows couldn't be validated. 

    Here's the MGADiag report:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-FMFDK-X38PP-TJT82

    Windows Product Key Hash: 9YKHGZfZ4qyL4tYW9MZJokBjIoU=

    Windows Product ID: 00359-OEM-8702056-18804

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {D880C621-B77D-4A40-A61C-4335D192CBE7}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\William\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\slcext.dll[Hr = 0x800b0100]

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{D880C621-B77D-4A40-A61C-4335D192CBE7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TJT82</PKey><PID>00359-OEM-8702056-18804</PID><PIDType>3</PIDType><SID>S-1-5-21-1186791155-3421274511-1142823692</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7576</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V3.6</Version><SMBIOSVersion major="2" minor="5"/><Date>20100624000000.000000+000</Date></BIOS><HWID>DAB93607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00174-020-518804-02-1033-7600.0000-0052011

    Installation ID: 008435393576911651536452979395033046601915405611925234

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: TJT82

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 22-Jan-11 5:52:34 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000200

    Event Time Stamp: 1:22:2011 15:23

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

     

     

    HWID Data-->

    HWID Hash Current: NAAAAAEABAABAAEAAAADAAAAAQABAAEAln00iDAPEDMYdS4TVPJ00+Bu6kVSVCufiK5A6Q==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC 7576MS A7576100

      FACP 7576MS A7576100

      SRAT AMD   FAM_F_10

      HPET 7576MS OEMHPET 

      MCFG 7576MS OEMMCFG 

      OEMB 7576MS A7576100

      SSDT A M I POWERNOW

     

     

    Sunday, January 23, 2011 1:01 AM
  • "pixel01" wrote in message news:885ed02f-04a0-4e43-b30d-ab9072e5ab40...

    I tried following your steps, but it seems to have not work. When I ran SFC /SCANNOW I got an error stating:

    "Windows Resource Protection found corrupt files but was unable to fix some of them"

    And when I tried to validate after rebooting, I got the error that windows couldn't be validated. 

    Here's the MGADiag report:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-FMFDK-X38PP-TJT82

    Windows Product Key Hash: 9YKHGZfZ4qyL4tYW9MZJokBjIoU=

    Windows Product ID: 00359-OEM-8702056-18804

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\slcext.dll[Hr = 0x800b0100]

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Partial Product Key: TJT82

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 22-Jan-11 5:52:34 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000200

    Event Time Stamp: 1:22:2011 15:23

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

     


    Your result is not an uncommon one, unfortunately -
    Best suggestion now is to try and copy the file from a known-good installation of Win 7, and replace it while in Safe Mode.
    If you have  the System Builder disk still (I do hope so!) then you can extract it from there - use the advice here http://blog.nirsoft.net/2009/09/17/how-to-extract-missing-system-files-from-the-dvd-of-windows-7vista/
     (I don't think it's been updated yet - I'm checking, but won't know for certain until around 0900 GMT if I'm lucky)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, January 23, 2011 1:22 AM
    Moderator